Logo of SERVPRO of Suffolk/Smithfield/Franklin

SERVPRO of Suffolk/Smithfield/Franklin

  • 5660 Shoulders Hill Rd, Suffolk, VA 23435
  • Commercial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Free Estimates
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
About the Business

At SERVPRO of Suffolk/Smithfield/Franklin, we pride ourselves on our versatility and technical expertise, adeptly managing both residential and commercial projects. Our comprehensive range of services includes roof installation, maintenance, and repairs, as well as roof vent and skylight installations. Whether addressing a minor leak or overseeing a complex roof deck repair, we ensure that every project is executed with precision and care. Located at 5660 Shoulders Hill Rd in Suffolk, Virginia, we serve the Suffolk area and its surroundings with a commitment to organization and attention to detail.

Our well-coordinated team is dedicated to delivering durable, high-quality results that provide long-term value for our clients. We understand the urgency of water damage situations and approach each job with a thoroughness that guarantees complete resolution. Trust us to handle your roofing needs with the professionalism and reliability you expect.

What people say about “SERVPRO of Suffolk/Smithfield/Franklin”?

The majority of customer reviews reflect a highly positive sentiment towards SERVPRO, highlighting their professionalism, responsiveness, and effective communication throughout the restoration process. Many customers praised the prompt arrival of their team and the thorough handling of water damage situations, which provided peace of mind during stressful times. However, there are some mixed experiences, particularly regarding communication with inspectors and the completion of work, which left a few customers feeling dissatisfied. Overall, SERVPRO is noted for their strong customer service and efficient operations, making them a recommended choice for restoration services.

What Users Like The Most
  • Their team of professionals handled the situation and eased our anxiety to the damage that laid before us.
  • They were there in 30mins and had all the water removed, fans running within an hour.
  • The entire staff was friendly, respectful and worked hard.
  • The whole team, from start to finish, was helpful and patient with us.
  • They were there when they said they would be and kept us informed about everything.
What Users Like The Least
  • The inspector ignored my opinion that it was my dishwasher leaking.
  • Instead of sealing the cleaned areas with a white coating of sealant, they used a clear coat product.
  • They used a whip hose in my flex duct...not worried about banging my walls.
Recommended Reviews
Overall Company Rating
Excellent 4.5
Out of 14 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Ellie Kraus (Ellie's Cellar)
Aug 24, 2023

There's nothing quite like the sinking feeling of walking into water pouring from the ceilings and walls of your beautiful home. Standing ankle deep in what has to be days' worth of an upstairs rupture as everything around you is destroyed.

Then the helpers come. The weeks that followed were a bustle of ripping out walls cabinets floors ceilings and of course, anything that moved, loud equipment dried the structure that could be saved. Servepro employees were always so wonderful and professional.

I hope I never need their services again, but I'm so glad to know they are available should that time ever come. They will be my first call. Thank you, Servepro of Suffolk

Jacob Walls
Apr 7, 2023

Shout out to SERVPRO of Suffolk/Smithfield/Franklin. This morning we found significant water damage in our office. We made the call to SERVPRO and their technicians arrived very-very quick. Their team of professionals handled the situation and eased our anxiety to the damage that laid before us. If you want an excellent response and peace of mind during a traumatic experience, contact SERVPRO Suffolk/Smithfield/Franklin.

Abigail Vincent
Sep 15, 2022

I had water damage on my cabinets and mold growing. I called servpro to come and look at it. They were fast to come out to look but the inspector ignored my opinion that it was my dishwasher leaking. He was nice but he didn’t check the dishwasher at all. I had a plumber come out today and we discovered it was the dishwasher leaking. It’s my home I had a feeling where the problem was and I was ignored probably because I’m a woman. ‍♀️ What a waste of 85 bucks.

Josh West
Sep 12, 2022

Every time I have dealt with SERVPRO in Suffolk, they have been extremely responsive, professional and efficient. When we had a water leak in our house 2 years ago, they were there in 30mins and had all the water removed, fans running within an hour. Recently, my Mother had mold growing mysteriously in her closet, and upon inspection, Justin Shomaker (Manager with SERVPRO) noticed and measured high humidity in the house but no water damage or leak. He made a small correction on her thermostat which began to correct the humidity problem immediately. Not only did he refuse I pay him for a service call but he scheduled another technician to return this week for a free follow-up to make sure the small correction worked. Highly recommended.

KAREN SHACKLEY
Jul 25, 2022

This company was very professional. The project went smoothly and was well- managed with no issues to delay progress. The entire staff was friendly, respectful and worked hard. Justin and Shane are very good managers of their teams and the project as a whole! We were happy an unpleasant and inconvenient project was run so well making the completion of work much easier to handle. The contractor JAC Inc. that did some of the project on behalf of ServPro did a fine job and their team was very friendly, hard-working and always on time. The moving company 1-800- Packouts did a great job also! Thank you so much for your professionalism and organization to complete our project!

DJ Painting
Feb 9, 2022

Wasn't what I thought...they used a whip hose in in my flex duct...said my duct was soft..didn't take the grills of till I said something.. came up the stairs with hose and ladder at the same time not worried about banging my walls. Was not at all impressed. One vent slid back in the knee wall...fixed myself

Katherine Morton
Sep 8, 2021

I had some water damage restoration work completed in my basement. The work was completed, but not totally to what I asked/paid for. Instead of sealing the cleaned areas with a white coating of sealant, they used a clear coat product, leaving the area looking like nothing had been done. I had to go reseal the entire area myself, increasing my costs and time spent doing work I felt I had already paid for.
The company is reputable, and I would probably use them again, but would make sure that all the specifics were in writing to ensure satisfaction for the cost of the work requested.

Alex Dewberry
Apr 30, 2021

Had SERVPRO of Suffolk come out for a dishwasher leak that had gone on for a while causing quite a bit of damage to my rental property. Their guys were out and had the situation under control within hours. Appreciate the timeliness and professionalism of your team.

Carol Vernon
Feb 22, 2021

We have used Servpro several times, and they were always on time, professional and courteous. They did two large jobs while we went on vacation. I had no problem trusting them to be in our house alone. We came back and everything was in place, including a large island and new flooring. Everything looked good as new. Special thanks to Justin, who was in charge of the projects. We could not be more pleased.

Amber Ernst
Oct 23, 2020

We are incredibly impressed by the professionalism and quality of work. The whole team, from start to finish, was helpful and patient with us. Will most definitely refer this company to anyone. Thank you so much!

Jenny Boykin
Jun 25, 2020

Servpro came out for a busted pipe and I can’t say enough about how professional and nice the guys were! They were there when they said they would be and kept us informed about everything. Thanks so much for all your help and a great job!

Valerie Callow
Aug 27, 2019

We had a pipe burst in our home. Once insurance was called we were told ServPro would be there within a 4 hour window. They were there in less than that. They immediately got started, wasting no time. We live in another state at the moment and they were very informative and helpful with us and our tenants. Definitely would recommend them should you need this service.

Michael McNeese
Aug 1, 2018

Had a busted pipe that flooded the house while we were in town, called Servpro and they were there in 1 hour with all the proper equipment to start the drying process and mitigate the damage. Justin Shomaker was my Field representative and did a awesome job working with insurance adjuster and over seeing contractor support that completed all the work on the house from top to bottom. All I had to do was pick colors and sign the insurance checks... it was one of the smoothest operations I've seen in a long time with respect to a disastrous situation. I would recommend having SERVPRO's number in your phone just in case.. Very impressed with their professionalism!! outstanding job!!!
Thanks,
Mike

Chuck Bradshaw
Jul 24, 2017

I went online to set an appointment to check for a possible mold issue, and the follow up from Servpro of Suffolk/Smithfield/Franklin responded promptly, came quickly and could not have been more professional. I was left with the impression that this is a very honest, competent company, which is not always the case in this industry. Highly Recommended

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  • 5660 Shoulders Hill Rd, Suffolk, VA 23435
  • Commercial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Free Estimates
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer Frequently Asked Questions
Pricing questions
1. What is the average roof replacement cost for a residential home?
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The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.

2. How much does it usually cost to replace the roof of a commercial building?
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The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.

3. What factors affect the overall roof repair cost?
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Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.

4. What is the typical roof leak repair cost, and how is it calculated?
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Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.

5. What is the average flat roof repair cost for commercial buildings?
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Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.

6. How much is the mobile home roof replacement cost compared to traditional homes?
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Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.

Service questions
1. Should I stay home during roof replacement?
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It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.

2. How long does roof replacement take?
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The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.

3. How to hire a roofing contractor?
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To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.

4. How to check if a roofing company is legit?
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Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.

5. How to choose a roofing company?
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When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.

6. How do you know if your roofing contractor is ripping you off?
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Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.

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