SERVPRO of Richmond and Henrico County

Katie and Anthony came today to complete a mitigation job. Smiling faces met me at the door along with their professionalism and quality of work. They answered my questions, reviewed the job to be completed, and got to work. Then Katie called me to inspect the completed job. My response was "Wow, what a difference!" This team along with this company has been everything I could ask for in response to an unexpected situation. I highly recommend ServPro and all of those who are part of their teams!

Water mitigation went fine but the bathroom rebuild was a horrible experience headed by a project leader who did not understand communication. He had no idea what was being done and showed that he did not care. Poor customer service and time between completing water removal and rebuild was way too long. No concern for customer.
Would never recommend!!!!

I had an extremely disappointing experience with this HVAC company. The service was terrible from start to finish. There was a complete lack of communication; they never returned my calls or updated me on the status of my service request. To make matters worse, the technician cancelled my ticket when I called him 3 min after I missed their call . I cannot recommend this company to anyone...
And to the owner. NO. I won't remove

The worst company I've ever dealt with thay are con artist they give you a quote because they got you between rock and a hard place say they stick it to you think of the insurance company is going to pay well I paid this myself it was 5,200 roughly they were here for a total of 2 hours drop off the equipment and picking up the equipment and that was it and we put all the equipment outside the driver driving a truck couldn't back up he didn't know how to drive these people are idiots and all they do is suck people's money from your insurance company and individuals the worst worst out of 50 years of doing business they're the worst company I've ever dealt with and I used to do over 400 million dollars with 1200 employees and I've never seen a company this bad

Overall, great service. I had a rebuilt kitchen. The installation was done within 3 weeks. The communication was superb until I received my bill. I was charged for additional cabinets, that was never discussed with me prior to the installation. Also I mentioned during my installation that the food disposal wasn't installed, and I was informed it was not included in the initial quote. When I reviewed my final bill, I realized I was charged for a food disposal that was never installed and also additional cabinets.

The communication seemed to be streamlined until the work was completed. I was firm prior to starting the project that I wanted the kitchen to be completed within my budget, which was communicated text and email. The contractor also sent me a thorough plan with A,,B and C, all within budget. So I was very disappointed that the bill was not as I expected. It took a lot of my time to get the bill corrected, with phone calls, emails, and texts, even when I submitted the proof that the billing was incorrect.

The craftsman was very good and I appreciate the finished work. Everything is working and looks stylish.

Matthew Carter was the consummate professional. He came quickly – on Thanksgiving night, no less – and was friendly, caring, and efficient. He even showed us how to address the problem in the future should it recur. We could not have been more grateful or impressed.

The mitigation team was responsive and prompt in competing their work. The construction lead is taking way too long to deliver the cost of the flooring. Meanwhile my 84 yr old stroke victim handicap Mother needs daily caregiving to deal with being in a small hotel room. That care of costing me $150 per day and that is NOT reimbursable by the insurance company.

This isn’t the business for contractors, seem like it had never been
It’s not where you set up many clients for restoration, when Buffy, doesn’t know what a customer is or who sends his office confirmed work orders be it from the insurance agency or the contractors.
That was a great display of “doing things differently, from one person to the next”displayed , at its finest.
Sunni, who also spelt her name out for me too, seems to think it’s her home and doesn’t understand being in a place of business has nothing to do with how she feels personally.
This place, and my experience gives better insight of who we send business to and what they are about. You showed that well today.
I would’ve otherwise address this through your district manager, but why would I?
People should be careful in business, you show who you are and who you value.
Contractors send plenty of customers to local restoration companies and do plenty of work through the insurance companies.

Technicians arrived in the time frame given. Technicians were very personable and nice. Explained exactly what they would be doing. They vacuumed up everything for the most part. We did find some rags laying around that they forgot and also the cardboard coverings that they put over top of the vents when they took the vents down, were left here in various places throughout the house that we found. They did wash all the vents before they put them back up. Overall, we were very satisfied with the service.

I had my air vents and ducts cleaned out. They did a good job with cleaning the vent covers and vents. Grover the technician was very professional and explained the whole process from start to finish.

ServPro Project Manager was at my home within 60 minutes of my initial call. A team of two ServPro professionals were at my house soon after that to begin the water mitigation work that afternoon/evening. The ServPro team did a quality job from beginning to end with great communication throughout the entire process.

Best company I've delt with in years. On time,friendly crew, cleaned up all messes.better then the home warranty company I got. I'm sticking with One Hour from now on.

I had water damage due to a storm and ServPro performed the "mitigation" or drying out process. They also removed the drywall/plaster and floors that were wet. The project manager (Matt) was responsive, professional and kind. He kept me informed with everything that was happening and overall they did a fantastic job. ServPro was to perform the repairs as well which would be a different team and project manager. I DO NOT recommend this department as the repair team project manager had not finished the estimate over a month after seeing the home and I had to switch to a different contractor due his lack of responsiveness and dismissive demeanor.

I had a water leak and a backwash fiasco in my crawl space. It's semi conditioned - has a layer of blue vinyl on floors and walls, but I was still concerned about the mess. I and another helper cleaned up for 2 days before Servpro came out, but I still wanted an inspection. The thecnician who came out was friendly, professional, and told me we had done such a good job - he wouldn't recommend doing anything more. THIS is the type of honesty and professionalism I look for in a company! Thank you Servpro!!!

Karen Clifton is a great resource and knowledgeable in what they due and offer. I would highly recommend:)

Sherry Matthews,
Executive Director at The Pearl at Watkins Center

I have worked with Karen Clifton at two communities. She is always very diligent in ensuring the job is done correctly. Great service!
Kim Crump
The Pearl at Watkins Centre

Karen always comes in to say hello, so you always know who to call! Always with a smile and reminding us they are ready when we need them. Tucker and Matt then takeover and get the job done! Our guys came in at 6am and the restaurant was flooded, Servpro was here instantly. The cleanup was thorough, quick and easy. Thanks to the whole team! Another job well done!

always great service and Karen Clifton is great at keeping up with our account here @ JCC. Thanks for all your help and quick responses.

We have used these guys for over 10 years and I have to say every time these guys have always been prompt, professional and got the job done!! Lee our sales rep is AWESOME! He makes sure everything is taken care of!

The service is amazing! They are always so quick to respond and always make sure the work is completed. Karen Clifton is awesome to work with. She is the best service rep! Thank you Servpro and Karen!

Servpro is a pleasure to work! They always respond in a quick manner to any emergencies. Lee is great and so helpful!

SERVPRO is one of the best company that I can depend on for great service and great work. Karen Clifton is my go to sales tech. When I call she is always there to get me right.
You Guys will always have CCV- James River Clubhouse business. Thanks Karen C. and SERVPRO

Loved my whole experience with this company. Karen Clifton our account rep was on the job!! Always available and always checking in to make sure things were going well. Highly recommend.

We are very pleased with the work provided by Servpro. Karen Clifton and Lee Cross are a pleasure to work with. Thank you!

Awesome, Awesome and Awesome!!!!.. the crew did a fantastic job with cleaning our carpets. They removed stains that I thought would be in the carpet permanently. I would highly recommend serve pro.

Customer service was horrendous. I have water damage from the rains in mid-May and called the day the damage was done 5/17/2018. I was told (not surprisingly) that they would not be able to come out to estimate damages until the following week. I called repeatedly and was told Wednesday or Thursday someone would come out, no one showed up. I received a call asking if I still needed an estimator the day AFTER someone was supposed to show up, to which I responded "Yes- of course." At this point- I was told it would be a minimum of 2 MORE WEEKS before they would send someone out. The woman on the phone made absurd excuses about drive time and was just plain rude. This is unacceptable business, 3 weeks to get someone to my house for emergency water damage, just to get an estimate is absolutely pathetic and compounds the damage- potentially making my house a bio-hazard! How on Earth did this company build a name with such poor business acumen??

This company fixed all of my water damages when my faucet broke and I could not be happier with them. Thanks Servpro.

A fantastic company that takes care of its customer’s needs. I would highly recommend them for any and all flood damage repairs that people might need. Thank you Servpro.

What a great team! Every member of your staff was polite, and knowledgeable. Always making sure I knew exactly what was going to be done and answering all of my questions. This is exactly what people want and need when they call a repair service. It’s too bad my damage was caused by a fire that nearly took all of my memories. So glad your team was there to make this tragedy disappear. Thanks Servpro

What I found when I called Servpro was a polite real life person, who wanted to answer every question I had and reassure me there was no job to large. Highly recommend this company to anyone and everyone! Simply the best people and team!

Thanks for everything Servpro!

The water damage caused by the flood was so extensive that I thought the entire house would be lost. Fortunately Servpro saved my home and only made the repairs that were necessary to overhaul the damage. It was nice to contract a company that could be trusted with our home and lives when we were so vulnerable. Thank You Servpro!

The people from Servpro that came were very courteous. Thank you Servpro for helping to make a difficult situation go smoothly.