Logo of SERVPRO of Pinehurst/Moore & Montgomery Counties

SERVPRO of Pinehurst/Moore & Montgomery Counties

  • 1030 Seven Lakes Dr Unit H, West End, NC 27376
  • Commercial Roofing
  • Financing Available
  • Licensed & Insured
  • Locally Owned & Operated
  • Warranties Offered
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At SERVPRO of Pinehurst/Moore & Montgomery Counties, we pride ourselves on our versatility and technical expertise in managing both residential and commercial projects. Our comprehensive range of services includes roof inspections, gutter repairs, roof cleaning, slate roof repairs, and green roofing solutions. We are equipped to handle complex projects from start to finish, ensuring that every detail is meticulously addressed. Located in West End, North Carolina, we serve the surrounding areas with a commitment to organization and reliability. Our well-coordinated team is dedicated to delivering durable, high-quality results that provide long-term value. Whether you are facing a challenging water loss situation or need specialized roofing services, we approach each project with the same level of care and attention. Our ability to navigate intricate jobs thoroughly sets us apart, allowing us to meet the diverse needs of our clients effectively.

What people say about “SERVPRO of Pinehurst/Moore & Montgomery Counties”?

Overall, customer sentiment towards SERVPRO is overwhelmingly positive, highlighting their excellent customer service, prompt delivery, and effective communication. Many customers praised the team's professionalism, responsiveness, and ability to handle water damage situations efficiently. Reviews frequently mention the thoroughness of the technicians and their dedication to keeping customers informed throughout the process. However, there are a few concerns regarding follow-up communication, with one customer experiencing a lack of response after an initial estimate. Despite this, the majority of feedback underscores a strong commitment to service and customer satisfaction.

What Users Like The Most

  • I have to get these people credit for a great response, job, and follow-up very well done during a very tough time.
  • Chandler and Justin were incredibly kind, understanding, not rushed. They were trustworthy and honest!
  • Justin and Josh called ahead to let me know when they would be arriving, clearly explained what they would be doing.
  • Their communication was excellent and they always kept us informed with their progress.
  • Called on a Monday night and had somebody here the next morning at 9am. Work began immediately and took two days.

What Users Like The Least

  • They never called back. After this they literally pretended they had no idea who I was when I called back.
  • I had another company come and do it the same day and did a great job.
  • After about a month of this weirdness, I had another company come and do it the same day.

Recommended Reviews

Overall Company Rating
Excellent 4.9
Out of 39 reviews
5 stars
4 stars
3 stars
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1 stars
Show first:
Stephen Richardson
Jul 22, 2025

I have to get these people credit for a great response, job, and follow-up very well done during a very tough time for all here in the Sandhills during a flood. I remember two names in Derek and Tyler, but all responded well and answered all of our questions. Very impressed with that first day response as I knew you were all swamped with calls.

SRF Services

MMC
Apr 12, 2025

They collected my info to come clean the ducts at my house. They came to look and give an estimate and said they would be able to come the following week. They never called back. After this they literally pretended they had no idea who I was when I called back. I even gave my info a 2nd time and again the same thing. After about a month of this weirdness, I had another company come and do it the same day and did a great job.

Kenny Diaz
Oct 28, 2024

The Servpro team was great dealing with my water loss, thank you. Luke, chandler, Justin Tim and Allen would highly recommend them

Amy Barbera
Oct 25, 2024

Chandler and Justin came out to check out the water damage from Milton. They were incredibly kind, understanding, not rushed. They were trustworthy and honest! Def recommend!!

Suzanne Herrington
Aug 22, 2024

Great service! Justin and Josh called ahead to let me know when they would be arriving, clearly explained what they would be doing and patiently answered all my questions. They kept me updated on the progress and were very professional. Would definitely recommend this company!

Robert Bell
Aug 21, 2024

The SERVPRO team came in, examined the problem, then they went to work cleaning up the mess. Tyler and Chandler explained what they were doing every step of the way and took the time to explain what caused the problem. They were great and did a wonderful job cleaning up. Thanks SERVPRO!!!

Antonio Nino rodriguez
Jul 17, 2024

Always great to work with servpro. Tyler and chandler always work great to get the job done would totally recomend to anyone looking to get any jobs done in the pinehurst area.

Allie
Jun 22, 2024

The Servpro team did an outstanding job helping us when we experienced unexpected water damage and were very professional from the start! Their communication was excellent and they always kept us informed with their progress. We truly appreciate their hard-work and assistance, and definitely recommend them! Thank you again Servpro team!

Jacob van Goor
May 14, 2024

We had Servpro come in to clean the HVAC system ducts. The team of technicians came in very professionally explained the process and went to work. I would recommend them to everyone.

Aubrey Schild
May 1, 2024

We used Servpro for water damage remediation. They came out quickly to assess the damage, provide a quote, and started promptly upon approval. Personnel were knowledgeable, friendly, and accommodating.

Christopher
Feb 7, 2024

I notified them on short notice I needed a moving clean done. Not only did they show up the next day but they did a phenomenal thorough job cleaning. 5/5 recommend

Mark Gregory
Aug 15, 2023

This company has got it together! Very professional and attentive. Kept us updated daily until the job was complete. Highly recommend SERVPRO for anyone in need of their services.

Paul Hallahan
Jul 19, 2023

Called on a Monday night and had somebody here the next morning at 9am. Work began immediately and took two days. Crew was wonderful and worked hard to get the house cleaned up. Could not have been happier and more appreciative. Great job & THANKS!!!

Scott Greenblatt
Jul 18, 2023

SERVPRO Pinehurst - thank you for a job well done…! Accidents in emergencies happen, I can happen to anybody, and it happened to me… I called this organization, late at night, first thing in the morning and entire crew is at my home, preventing further damage. Sincerely, if you have a water emergency, call them day or night. They will professionally do their best to prevent further damage. .

Terri Combs
Jun 22, 2023

Tyler and his crew have been wonderful . They have made a bad experience (house flood) less difficult to deal with. They responded immediately and have been on time each day. They have torn up flooring, packed up items, moved items and moved furniture. I could never have done any of this without them. I would highly recommend Servpro of Pinehurst.

Michelle Santana Chalmers
Jun 1, 2023

This team was very responsive, quick turn around, flexible, and just the experience everyone should have after dealing with damage in your home. Would recommend to all friends and family to leverage the support of ServPro.

Home Whispering Oaks
Oct 7, 2022

I had a unit in my commercial property that had a tenant that was moving out. SERVPRO had Tyler and Micah show up to professionally help move the content for the tenant. They were very kind and helpful. They also helped clean the carpets after everything was removed.

Jay S
Jul 28, 2022

Had a sewer pipe burst in my crawl space. Servpro sent out 2 guys right away to evaluate and clean it up. Micah and Tyler did a great job getting it done so my plumber could safely get under the house to do repairs.

Mike J
May 16, 2022

The guys that did the work were on time, worked hard, explained the process and cleaned up. What more could you ask?

Lori Lundy
May 6, 2022

Servpro was wonderful! We had some water damage related issues in our basement and they did a wonderful job. All of the employees were extremely professional and answered all of the questions we had. If we have any issues in the future we will definitely be going through Servpro and highly recommend them!

Amber S
May 3, 2022

They came out and did the cleaning for my home, I had a few issues after the cleaning but it was resolved in a prompt and courteous manner.

Heather
Jul 28, 2021

We used them for services at VCA Whispering Pines Animal Hospital and they were fantastic! Very responsive and the work was great!

Tom Gisler
Jul 28, 2021

The field crew was OUTSTANDING... they went to great effort to make sure the job was done completely and were very focused on attention to details. The entire project went very well from the initial visit to the completion of the project. I would have scored them higher on the evaluations if I could have. I would to use them again... very pleased.

Meagan Oyster
Dec 3, 2020

We had them come out and clean out our vents a HVAC system that hadn't been cleaned in years. After water build up in our HVAC system I noticed mold growing on the vents, SERVPRO came out and cleaned everything and ran a disinfectant through the system at the end. The air in my house seems to have improved a lot since then.

Guy Woodard
Nov 11, 2020

Mike, John, and the rest of the team were excellent to work with. They explained their processes in detail and ensured there were no questions. We walked through the house daily to see what had been accomplished and what the next step was in the process.
Well done ServPro.

Sarah Howe
Nov 9, 2020

One of the most professional and friendly companies I’ve ever dealt with. All of the employees from administration to management were helpful, courteous, knowledgeable, and attentive to everything question I asked. I spoke mostly with David, who I believe is the service manager, and he was the absolute best! Hands down I would HIGHLY recommend ServPro to all of my friends and family.

Christina Bittle
Oct 1, 2020

I called on a Friday & they came out on Monday morning..... very timely! They did a full mitigation & replacement quote within a day or so.. Very professional & friendly, everyone was so jubilant. Highly, highly recommend. You will not be disappointed!!!

E Spae
Sep 23, 2020

We had a good experience with this company, they did a great job removing the mold and insulating our crawl space.

Kieran Cuddihy
Sep 16, 2020

Great company to work with. Very professional with a high level of quality in everything they do. They provide a wonderful sense of ease, knowing that they'll take care of whatever needs to be done in an efficient and timely manner. I highly recommend this company.

breana mullins
Sep 10, 2020

We love using Servpro of Pinehurst! They are always on time, efficient, and very kind and professional. They have taken care of multiple big cleaning jobs for us, and always leave us very satisfied. I highly recommend them.

Jose Soto
Aug 6, 2020

Very pleased with the results. Appointments were kept as they stated, both with the inspector & maintenance personnel. Work performed in a timely manner and very thorough.

Joel Emily Meyer
Jan 21, 2020

Excellent, professional, compassionate service at a time of need! Our water leak flooded our house, and they were on site within the hour of calling for help! The service has extended into restoration, and we cannot be more thankful! Highly recommend

Bob Hamilton
Jan 20, 2020

They came almost instantly to get started at my Pastor's house to dry up the water damage from a leaking hot water heater.

Matt Brogli
Jan 16, 2020

SERVPRO responded to our home that was damaged from a busted water heater pipe. Within an hour of calling, they were on scene and provided professional services and excellent customer service. We were communicated all along the way and very happy with the services they provided! Highly recommend!

John Johnston
Oct 12, 2019

Talk about getting lucky calling these people!!! Wow! This company can not get a higher recommendation from me! Professional, thorough and completely trust worthy! Don't hesitate for a moment calling these folks for any of your concerns.

Spartan Property Management
Aug 9, 2019

I worked with William Lunney and Micah Waddell at SERVPRO of Pinehurst.
They were quick to respond at all times, continuously gave us updates/professional recommendations, and their team was able to take pictures of the water damage to send to the insurance company. I never wish a water disaster on anyone, but if it happens to your property, I would recommend SERVPRO of Pinehurst every time!

Darlene Dunham
May 17, 2019

Will, Micah, Wes and the entire crew at ServPro here in the Sandhills are terrific. They have helped us remediate crawl space issues at three of our houses. A couple had to have mold removed, one needed a new vapor barrier, and one had some water intrusion, but regardless of the problem they were there to help quickly and their prices were quite reasonable.

Our area is fortunate to have such a dedicated team of professionals, since crawl space issues are a fact of life in this part of North Carolina.

Patricia High
Aug 6, 2018

Excellent, professional service! Wonderful staff that are a pleasure to work with. Would definitely use their services again, and absolutely recommend them.

Kim Tew
Jul 26, 2018

We had water damage in our kitchen. Servpro came in and did everything they had to do to get everything dried out and stop/prevent mold. We are so happy with the job they have done so far. Unfortunately, the project is still on going. Very professional and easy to work with.

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137 locals recently requested a quote
  • 1030 Seven Lakes Dr Unit H, West End, NC 27376
  • Commercial Roofing
  • Financing Available
  • Licensed & Insured
  • Locally Owned & Operated
  • Warranties Offered
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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