SERVPRO of New Kent/Williamsburg/Northern Neck

Servpro of New Kent/Williamsburg/Northern Neck responded to water damage to the basement of our personal residence. Our initial call was on January 1, 2024. Their on call employee contacted me almost immediately. Emergency response personnel arrived a couple of hours later, and began mitigation right away, removing saturated carpeting and padding and installing fans and a dehumidifier. Their estimator came back the following morning to take moisture readings and assessed that due to the rapid response, our baseboards did not need removed, which was a great relief to us. In a matter of a few days, their drying equipment was removed. The office staff called us daily with updates and scheduling times for any onsite visits. The entire team was very professional and informative. We highly recommend using Servpro of New Kent/Williamsburg/Northern Neck for any water damage needs! Stephanie and Lenny

We had a kitchen fire with extensive smoke damage. Amanda and her crew could not have been better. From the initial meeting they were thoughtful, compassionate and professional. They cleaned the house down to the duct work, and now, you can't tell that there was a fire. Don't get me wrong, I never EVER want to use them again, but if I had the need, I would not go to anyone else.

We had a pipe burst at our family vacation home. Servpro came out and did clean up and dry out at our convenience. Great job. I hope we don't have another situation like this in the future, but if so, I will not hesitate to call them again. Thanks Alyssa. Please thank the crew as well!

Servpro folks were in time and professional. I was afraid that we had a major catastrophe. The professionals led us through the process resulting in far less cost than I was afraid of. Thank you!

Rick and Wes were amazing! They got the job done in a timely fashion and were extremely helpful removing mold from my antique furniture and they helped move it to my new residence. I will definitely call them back if I ever run into the same problem and I would recommend them to anyone in need of their services!

My services from Servpro New Kent exceed all of my expectations. I was literally traumatized by a house fire nextdoor. When I tell you that Servpro held my hand and was there for me every single step of the way from day one and I am not Exaggerating. Mrs. Karen in the entire staff are compassionate and have your best interest at hand and will not quit until you are completely satisfied.
I cannot express the gratitude that I have for Servpro New Kent Virginia. They treated me like family. I love you guys and Thank you again from the bottom of my ❤

This group came in promptly and inspected for water damage after flooding. They were knowledgeable, prompt, friendly. They left blowers in the house (which were loud) but it dried everything out appropriately and they offered their recommendations to me for further restoration and things to watch out for in the space.

My Fiance is a Veteran (Navy), and is currently a Federal First Responder (Firefighter/Paramedic). Even though he was scheduled to be off on Christmas day, he volunteered to cover for a coworker who has small children, so we celebrated our Christmas on Christmas Eve.

At around 1am we discovered that our sump pump had failed, and we had a lot of water pooling up in our basement - which is about 2,000 sq ft. He got his wet/dry vac and started hauling two 5 gallon buckets of water up out of our basement, while I started contacting Emergency Water Cleanup services, after filing a claim with our insurance.

At about 2:40am I called SERVEPRO of Williamsburg/ New Kent. I was told that since it was Christmas Day they were trying to give their crew a day off. I completely understand it is Christmas however we desperately needed help. My husband is usually the person available to help others in their times of need, but this time he needed immediate emergency assistance.

After calling several of the "Emergency 24/7 services" I got in touch with the crew at Clean & Dry. Skyler & his team showed up at 5:45am on Christmas day (12/25/20) to help us. They checked out the situation, started setting up equipment, and were even able to get our sump pump back up and running! The Clean & Dry team has simply been amazing!

I will say that SERVEPRO did call me at about 4pm to check in, and see if we still needed help. While I appreciate their check in - if we had waited for them to come out then our belongings likely would have sustained irreparable damage, and we would have had increased cleanup costs.

So, if you need actual *Emergency* Water Extraction then we highly recommend you call Clean & Dry. They showed up for us when other companies wouldn't/couldn't!

When we had a water leak. Servpro was quick to respond in professional manner and provide good quality service. Their quick response reduced the amount of damage.

ServPro always goes above and beyond to take care of their clients. The staff is always friendly and they are always willing to explain each step of the process. We appreciate their hard work!

We had an insured that had water damage to their home and need a restoration company there ASAP. We contacted our agency account manager, Bobby Walsh, and he had a team on site the same day. Amanda Flores handled the claim promptly and professionally.

From initial claim call through service to close of job Bobby and the team were on point with getting my office back to whole and reopened. Despite the challenge of this job falling over the holiday season 2019, the ServePro team did not skip a beat. Kudos to these folks for always coming through when I have needed them.

Many of our clients choose to use Servpro for their water losses and we have never been disappointed by their work and service.

Had my local Servpro company come to clean our office after a COVIDD19 scare. The did an amazing job and the crew we had were very knowledgeable and friendly. I will use them again.

Everyone who worked with us were very personable and professional. And I can't say enough good things about Jersey. He was a power house and very detailed. Big thanks to the whole team.

I can't say enough nice things about bobby and his crew. Always quick to respond with excellent customer service. Thanks yall !

Ricky & Michael went above and beyond to take care of our problem. Not a speck of dust once they finished. Treated our home like it was their home. Thank you!

Great company with friendly and attentive staff between those in the office, from the initial call to the final visit, to the technicians that come to the home. Everybody is willing to explain the process and what needs to be done. I highly recommend this company

They are amazing. They care so much for their customers and really put every effort into making them happy. Their response was very quick, and their employees that come onsite to do the water damage were kind and efficient.

I don't care what anyone else has to say. Here are the facts. On a weekend, late in the afternoon around 4pm, my son noticed huge water marks on our downstairs ceiling. I made 3 phone calls, insurance/plumber/servpro. By 7:30pm, I had dryers and dehumidifiers and a clean-up completed by their on call team. 4 days later they wrapped everything up and by the holidays I was well taken care of. Absolutely amazing response and excellent service. I did not expect service on a weekend days before the holidays, let alone prompt and excellent service.

Overcharged for services NOT COMPLETED. Covered up raw sewage under the house I share with a friend. Another company had to be hired and pictures were taken of the cover up. When complained to corporate the owner lied and said it was only a billing dispute not a problem with the job. Much of the overcharge also included materials never used. Poor communication between the office and field workers created part of the issue. The office even fussed at them for not doing things the way they quoted so they could charge more. Even though these things were not needed for the job! And were NOT used. Not only have they made no corrections, but had the nerve to try to charge more for some of the trash the "approver" made them come back for and clean up. An attorney has been consulted. Avoid this group. Untrained staff and dishonest management. Scam artists at their best.