SERVPRO of McMinn, Monroe and Polk Counties

They came to the house quickly and started the drying out process of 5 days to make sure our home was safe for us after our septic line backed up. James was wonderful. He and his crew stayed on the project checking to make sure the readings were correct.
I would recommend Serve PRO to anyone that has a water damage issue.
Thank you so very much

Servpro of mcminn monroe and Polk is a great water mitigation company,the emoys are nice and informative.James was amazing and very job oriented and kept us well informed. Highly recommend using these guys to everyone

We were out of town when we learned we had an excess use of water. Family checked and found our lower level covered in water. Thank goodness SERVPRO was called. Our local manager Scott took control of the situation, connected with us in Florida and made all the "paperwork" easy with simple electronic E-sign process that allowed them to complete the work needed without delay. They were on site even before the necessary forms were completed. We did nothing but be thankful for SERVPRO. James, the person who did the on-site cleanup was excellent. When we were able to return home, we found the house in excellent condition, all dry and equipment removing the remaining moisture. Multiple large rugs and smaller ones were removed and sent to be cleaned. They left equipment until we could return home after and emergency plumber stopped the water flow, and we could get our usual plumber over to repair the cause problem. Everyone was polite, concerned and able to make decisions in our absence. All my wife and I can say is: "Thank you very much, SERVPRO and especially Scott, James and the receptionist whose name we fail to remember. All three performed in a manner above the "expected" contractor. All of you - "FIVE STARS"! Paul and Marcie Barnette

Danny and David were great in helping our dental office and my church with flood and mud damage. Our church also used them for mold remediation and they were quick and efficient and quality work. Your go to guys to get the job done!

what an amazing company they were fast friendly while being utmost professionally. Thank you James you are truly an asset to the company. if you need immediate help with water fire or mold problems these are the you want.

They responded very quickly and were on site in less than an hour. Seemed to be very considerate of our situation. Scott was easy to work with, helpful and gave us daily updates. Worked hand in hand with our insurance carrier.

There work was unprofessional thay broken a lot of my wife stuff and then said thay didn't do it. Thay try to say it was already broken and lost some our stuff and refused to pay for what they damaged There people didn't clean couple of rooms when they said they did my wife clean them I will never use them again it was months after we moved back in and u never showed us ur showed us any broken before u took it u never got ahold of us about our missing stuff that never came back I feel lie to what u sent back alot was broken so what ur trying to say is all the stuff that was broken u took broken and sent back broken that makes no scent And we knew 100% our grandbabies that live with us.Their birth certificates was in the family Bible.When the Bible came back the birth certificates were not in there.I didn't know we had no explanation of where Scott said he was gonna make things right and never did and now nobody will come to talk to us

Very professional throughout the experience. They got here quickly when I contacted them. The owner, the office staff, the service guys were all friendly, helpful and on time. When they said they would be here, they were. The work was done neatly. Everything was left neat and tidy when they were done. In all it turned out to be a good experience during a potentially stressful time.

I had an excellent experience with ServePro. James did an amazing job with mitigation and Scott always helpful with advice. Would recommend this company to everyone who has water damage.

Extremely professional and helpful to my family through a difficult time. They were punctual and had excellent communication. I would not hesitate to recommend them to a friend. I would use them again.

Our family has used Servpro of McMinn County twice in the last few years. From the very first call to this business to the end of our service, they were very professional, kind, compassionate, respectful, and did an excellent job. I especially appreciate that they communicate when they will arrive and their willingness to accommodate unavoidable changes in our schedules. They show up when they say they will be there and they give every job the best effort possible. Servpro of McMinn will always be our first call when we need the services they provide.

Our home suffered significant water damage while we were away on vacation. We contacted Servpro of Athens, TN. They were at our home assessing damage and began the process of drying out as much water/moisture as possible within a couple of hours. Over the next week the guys were in and out of our home monitoring the moisture and adjusting the dehumidifiers as needed. After the dry out, the guys moved all of our belongings. They sent a few ladies to pack up our kitchen. The guys packed our rooms. They put our belongings in storage while we hade a contractor repair the damages. James from Servpro then loaded a large box truck with our belongings. He unloaded the truck in a day. We are so thankful for Scott and his team for getting us moved back in just in time for Christmas!!!!

Woke up to water all throughout my home and Ryan and his partner from Servpro came to our rescue. They did a great job.

Ryan was very professional both with communication and his actions when at my home. He kept me updated throughout the process. Thank you Ryan.

We had water damage in our upper bathroom which had leaked into our lower bathroom. I contacted my insurance and they said Servpro is just one of the companies I could choose from, I chose them and I’m SO glad I did! I called them at roughly 10:30 and by approximately 11:30 Scott Campbell was already here to get us started on the estimate process! We were incredibly fortunate and majority of the water was undetectable so he gave me advice on how to move forward. Thank you tremendously Scott Campbell, and Servpro!!

I can not say enough good things about Servpro McMinn, Monroe, and Polk counties. Scott was especially helpful through the whole thing. Great people to work with, and I know they har my best interests at heart. Really a top notch outfit!

We had a busted sprinkler line. Servpro was quick to respond and cleaned up the mess. Very professional and polite , I appreciate there service. Dominion of Athens thanks y’all.

These guys are wonderful! Came and helped us out at the Senior Center on very short notice on what was not doubt a very busy few days for them. I wouldn't hesitate to call them if you need a clean-up crew. Professional and great to work with.

Reliable services , very consistent with communication and professional phone skills. Marketing manager is very knowledgeable in services. Thank you Shanna for all you have provided.

They were really respectful and professional. Came in and got the job done in a timely manner and really made our home new again! So glad for the stress free process.

This was after Servpro of Athens did a deep clean in rental property. The last photo is where I cleaned the floor after they “cleaned”. I took a photo halfway of my cleaning so you could see the difference. They charged us over $2000 for this. Will never use again and would not recommend.

I contacted ServPro for a consultation to remediate mold and encapsulate the crawlspace under my house.

After scheduling an appointment, they called and canceled my consultation the morning of the appointment, stating another emergency, and that they would call later that day to reschedule.

They never called back, so I called to follow-up and still had to call and follow-up again the next day. To their credit, they sent out a couple of guys that morning but they were not qualified to do consultations and couldn’t give any detail or understanding how the work would be done.

When they left, they said someone would contact me the next day with the quote. After that didn’t happen, I called AGAIN, and they said the quote has to go through the owner. This was well over 2 weeks ago, and I never heard back.

I would not recommend this office of ServPro.

When i had water damage in my home in March, my insurance company sent Servpro out to help. The men were professional and did a good job. Scott helped get approval from the adjuster for all the repairs. Thank you.

Everyone is very kind, knowledgeable, and they have an amazing work ethic. We are pleased with the response and service we received. Prompt service and excellent clean-up. Thank you for all you did! would trust them to work in my home or office and recommend them to all of my friends and family!

My experience with Serv Pro was excellent. They came with in an hour of my call. The young man was professional, explained everything he was doing,and why. Came back everyday to see how things where progressing, always checked with me, with any questions I may have had. I have used Serv Pro back in Wisconsin, I would not work with anyone else, I would recommend to everyone in need of their services. Thank you

I dealt with Scott Campbell and he was very professional, responsive and took the time to explain everything. I am very happy with the service that was provided.

Servpro was great to deal with, we were so nervous with so much water. They arrived quickly and did a great job!

After a surprise flood in our kitchen, a call to Scott made the cleanup and dry out move fast. The two man crew that came were very professional and did an outstanding job. Scott worked with our insurance to speed along the claim process. Would definitely call again if needed.

Well, I don’t know where to even start.. my mother in law purchased a condo that was soaked in nicotine and filth. So I called Scott Campbell with Servpro and Fowler’s construction and boy did that change the direction of this project. It went from trash to treasure in a matter of a few weeks. They painted and cleaned it from to to bottom. The fabulous cleaning ladies spent 5 hours in the kitchen alone and it went from needing to be gutted to completely usable in those few hours. The painters took yellow nicotine walls and turned them into something a show place. I could not thank them enough! What a difference a few weeks make. Please call Servpro for all your needs they are wonderful.

Owner, was on site and gave personal service with his team. Was able to provide transporting my mother’s personal belongings to storage promptly. On call any time needed in order to return her belongings. They didn’t mind to work with me personally to help with my insurance company. The workers were very professional and didn’t care to take the time to help me on site. Greg with Servpro was very polite and very thorough with everything.

I want this establishment to be known as no good!!. I have been working with this "company" since July, and since then have been changed over hands among three different of John Fowler's employees. The first employee, Roger, did an estimate on a rehabilitation loan for one of my clients. Roger and my client worked out a lot of the details, and Roger said that he only needed John to sign off on it. It was over $45,000 worth of work. Well, closer to appraisal time I called in because we hadn't heard anything from Roger and I was told by JJ that Roger was no longer with the company. Then I called back in and a Tiffany answered and she was working on the file with us. Then, Tiffany started to not answer phone calls and not "be there". So, I posted on Facebook asking how to get ahold of John Fowler. (The owner of Flowers & Servpro in Athens). His wife messaged me and told me that Roger was still with the company, and then gave me John's number. So, we felt lied to at this point; however, every time we were in communication, we remained professional and polite. After several attempts to get a hold of Tiffany again, we were told by JJ that now (after two weeks) Tiffany too was no longer with the company, (who knows what to believe at this point). I then called the number that his wife had given me for John himself. He didn't answer. So, I text the number. John told me at first that both Tiffany and Roger we're still with a company, then he changed his story when I question why it had taken over 3 months for them to tell us that they're not going to sign a commitment to the contract of the home without further looking at the file, and John changed his story saying that they were no longer with the company. My point as of this part, is that this company is corrupt and truly does not care about their work or reputation. So, our HUD inspector had been in communication with John, and JJ in the office since I spoke with John two weeks ago. The HUD inspector hasn't been able to get in touch with either one, so I called yesterday and got JJ. She now told me a Scott was working on it and she would have to touch base with him and get back to me yesterday. She had never called me back. I called the company this morning, no answer. Then I called again, and John answered. I asked him if he remembered the previous discussion, and he said yes. Then, whenever I was trying to get more details out of him he said, "I thought I told you that we would not sign anything." (But they make their clients sign a commitment once they start doing the work). I said, "No, you said you would have to look at the file." He said, "No, I told you we wouldn't do it, and not to call here again". I replied with, "I was never told that, I understand you have a lot going on in your personal life with your wife being pregnant with twins; however, I don't understand why you are speaking to me this way. I was never told not to call, or that you guys weren't doing the work. This has been going on for 4 months." He said, "well, I'm telling you not to call now." And then I said, "This is a terrible operation, and I feel obligated to report you to the state for your license. You have terrible reviews, the only good reviews you have were from a year or so ago. I honestly don't see how you even stay in operation." And hung up once he started raising his voice at me. Not to mention, I had another client needing mold mediation, and I called Servpro for McMinn in Monroe county which apparently John also owns and I can never get ahold of anyone on that either!! This establishment is absolutely terrible. Edit*Me responding to your "response". You can lie about what happened all day long. I was NEVER told you wouldn't do the job. My buyer, the HUD inspector, & God knows the truth. No "fowl" words were used. There are other reviews to prove your unprofessionalism. I have screenshot of our "10 minute phone call".... another lie from you. I did tell your company it was a rehab from the beginning. Your response makes no sense at all. Scott Wilson has nothing to do with this at all .

We had water damage and Servpro was so efficient and prompt to give us an estimate.
They were very professional while inspecting the damage!

They took forever to do anything and then charged my insurance company $12,000.00 for cleaning my stuff in which they didn't clean any of my belongings. They were also supposed to fix everything from the fire but they didn't do that either. To make things worse they didn't return all of my stuff and keep telling me they will have the insurance company reimbursement me for it when it's not the insurance company's place to do so. This has been my worst experience ever thanks to service pro. I wouldn't recommend them for anything ever.

I cannot recommend ServPro of Athens highly enough! Scott has given perfect service when my bunkhouse flooded! They came out as soon as possible & did their magic on my bunkhouse! Thanks, Scott, & your amazing crew, for taking the time to make me feel secure & totally taken care of! The professionalism is unmatched!

We cannot recommend ServPro of Athens highly enough! Scott saved the day (AND our Grand Re-Opening) by getting a crew to us at the last minute. The crew was professional & thorough & did an awesome job! We are clients for life! Go ahead & call Scott & tell him Janene sent you!

We are so grateful for Servpro of McMinn! We didn’t know what to do after all that rain/water damage!! Thank goodness they did! They’re knowledgeable and dependable! They were there every minute they could be until the job was finished. I would recommend them to anyone.

They are the absolute best. If my customers call me with water or fire damage, they typically have a truck on site within hours. This is huge when it comes to mitigating further loss. All their workers are very professional. They have also done work for me several times, and I've never had one complaint. Call them!

So thankful for Servpro!! We had a water issue at my office and Servpro was right there in no time. I was a little stressed but when they showed up, they eased my mind. After soaking up all of the water, they set several fans out to dry everything out fast. I would recommend them to anyone if they want a job done fast and correct. Thanks so much for the awesome job!!

Great Team!! Highly Recommend! Very quick response time and they can handle any task big or small! Thank you for being part of our community! You just never know when and Emergency situation will be and the peace of mind of having these services available are so comforting! Thank you! Jackie Black

Serpro has always been there for my different needs. They also helped my sister when she had water damage. They are quick to respond and very easy to work with. Thank you Servpro for serving our country.

November 30, 2016 my husband and I were awaken by loud crashes and whirling wind!
The unbelievable had happened....a tornado struck our home! Within an hour we were surrounded by 2 daughters and son in laws helping assess the situation. By that time water was leaking into 5 rooms. Carpets , furniture, clothing saturated by the rain...guttering ripped from the house...
A roof no longer keeping the rain out!
Our daughter called Servo-pro. As soon as they arrived , I knew we were in good hands. ....
Each member of this company exhibited true concern , professionalism and willingness to meet all our needs. SERVPRO worked with our insurance company allowing us peace of mind..
This was a devastating time for many families
In our area but everything was completed in a timely manner. Hats off to John, Scott and the rest of the crew at SERVPRO !

Our family had major water damage, at our vacation home in Ten Mile, due to a slow leaking pipe. When we called Servpro of McMinn, Monroe, and Polk Counties they were quick to respond. They eased our minds, took care of the clean-up, worked with our insurance company, and even helped us find a wonderful company to repair the extensive damages. This was all done by professional and courteous employees. We are blessed to have this great company in our community! Thanks, Servpro of McMinn, Monroe, and Polk Counties!!

SERVPRO of McMinn, Monroe, and Polk Counties performed professionally during a historic downtown fire that caused significant damage to one of our valued clients at Athens Insurance. I would highly recommend their restorative services.

Our basement had water damage from a faulty AC drain. Servpro responded within a hour and saved our carpet and had us back in order in just a few days. They helped navigate the process with our insurance company and we were completely satisfied!