- 5307 SW Topeka Blvd, Topeka, KS 66609
- Residential Roofing
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered
- Metal Roof
About the Business
What people say about “SERVPRO of East Topeka”?
Customer feedback is mixed regarding the company's services. While many reviews highlight the professionalism, promptness, and thoroughness of the service team, there are significant concerns about communication and delays in the scope of work. Several customers expressed frustration over long wait times and unsatisfactory explanations for delays, which impacted their overall experience. Despite the positive remarks about the team's demeanor and effectiveness, these serious complaints about communication and service timelines cast a shadow over the overall perception.
What Users Like The Most
- Servpro is amazing! We made a call and they were there within the hour to help us.
- The crew was very punctual, knowledgeable and professional.
- Thank you SERVPRO for your excellent and expedient work on our home!
- Unbelievable service. The team was at my office within an hour of calling with water damage.
- Josh and Dakota were very prompt, professional, and thorough.
What Users Like The Least
- I contacted Serpro a month ago regarding fire damage to my property, and unfortunately, 30 days later, I am still waiting for the scope of work.
- My experience with this company was a huge disappointment!
- When I followed up with them, I was given an unsatisfactory explanation that they were focused on closing open accounts.
- They proceeded to lie about our interaction and say they were verbally abused by me which never happened.
- I don't appreciate being accused of something I wouldn't do.
Recommended Reviews
We were a little disappointed with the company overall because they put us off twice to do other jobs. However, the people that arrived did a very good job and were super nice and helpful.
Chance was wonderful to work with as was the ServPro business. Chance kept me informed to the entire process of remediation, which was all new to me.
He responded to all my questions & I had the feeling he would stay until all my concerns & questions were answered. Chance had a calm and professional demeanor.
ServPro is a business that was easy and smooth to work with.
ServPro & Bob have a keeper with Chance! I would recommend them to friends and neighbors.
I contacted Serpro a month ago regarding fire damage to my property, and unfortunately, 30 days later, I am still waiting for the scope of work. When I followed up with them, I was given an unsatisfactory explanation that they were focused on closing open accounts due to the end of their quarter/year, which caused my bid to still be at the home office. In contrast, I reached out to Servicemaster earlier this week, and they provided a detailed scope of work within two days. This experience with Serpro has been frustrating, and I would not recommend their services based on my current experience.
- 5307 SW Topeka Blvd, Topeka, KS 66609
- Residential Roofing
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered
- Metal Roof