SERVPRO of Downtown Seattle

For the amount of money Servpro charges the quality and organization is pretty poor - we dealt with lost or misplacing items, broken items, and ended today with a lot of our stuff sitting outside on the porch because they had to get to another job and had overbooked themselves and didn't have time to bring our contents inside the house. All records are using pen and paper which also makes everything harder to track. Generally nice people though.

The team came out and did the mitigation work which was fine, but did not communicate that this company branch does not do restoration work, despite the website saying they do (the website comes from corporate apparently which I learned on a call with them afterwards). They have some restoration service, but do not do small jobs, so we are left in this state to figure it out ourselves.

The people that came by did NOT communicate beforehand that they would be removing and disposing of trim, and they could not put back in "pre-damage condition" as their website states.

I question the necessity of removing it in the first place, as the trim directly behind the source of the leak was left in place.

The cost quoted by a separate company to put the trim back and replace missing trim was quoted over $1000.

Consider this when making a decision to use this company.

Leak from the upstairs neighbour 12/23 was my Nightmare Before Christmas. The timing of things (holidays and freezes) and the difficulty nailing down scheduling weren't great (4 stars for the hassle of scheduling). BUT! Once the schedule was sorted, the work was done well and done without more mess or damage to my home. Whilst all the people who came out to work were pleasant, special kudos go to Natasha and Melissa, who made the experience for me. They were both great at their jobs and easy to work with. As the tech leading the demolition crew, Natasha's professionalism made her the best part of an unpleasant situation.

Excellent service and responsiveness. On a recent Water damage in a commercial building we were able to work together to respond to the building a all the individual units and retail business. Late nights & weekends are not a problem!
Thank you Rachel and team.

Immediate response, incredibly professional, and the entire crew very friendly and Shane was absolutely over the top working with us and my contractor

Jesus and his team were incredibly knowledgeable, communicative, hard-working, and efficient when it came to our water damage remediation earlier this week. Prior to their services, I was in high-stress, not knowing how to proceed. After speaking with SERVPRO of Seattle Central, Jesus and his team came to the house to evaluate and prepare for their remediation work. Jesus was not only professional and kind, but meticulous and diligent with his work. I appreciate the skilled labor and calming reassurance that the water damage has been thoroughly cleaned. Thank you! Would highly recommend.

Andy and his crew were excellent, provided great service, always on-time and very detailed and courteous in explaining the whole mitigation process. I would totally recommend him and his crew too anybody who needs water mitigation. Andy was very patient and shows pride in his work. Serv pro is very fortunate too have such a great employee and crew!!!

They were terrific. On site very quickly after water heater leak. Explained all steps of their process and expected timeline for completion. All around excellent response, work, and comunication

Maggie and Patricia were fantastic. Maggie had great knowledge, honest and very caring. Throughout the clean up, repair, pack out, remodeling. We would recommend ServPro especially if you are blessed enough to have Maggie, Patricia to work with. If you were giving 100 . We would give them to Maggie and Patricia.

ServPro recently helped us remediate and repair a minor water leak in our basement. Every member of the ServPro team went above and beyond to make sure our problem was resolved. Our remediation was complete within days, and they pulled every favor to make sure our repair work was completed by our aggressive schedule. We couldn't be happier.

Our washing machine line broke and we didn't find out about it for 2 days. What a mess! Our neighbor told us to call Servpro. The crew that showed up knew exactly what to do. They were able to save our flooring downstairs and got everything dried out in just a few days. They offered full service and their construction crews made it like we never had a flood. Mike and Will and their team were so great to work with. I would recommend them to anyone!

This company does an excellent job. Their staff is knowledgeable and go above and beyond to ensure that the work is completed in a timely manner.

ServPro is a great resource. As an architect, it is great to know they are there for my clients when a need suddenly and unexpectedly arises.

Servpro is such a great company to work with! They were very responsive and did a great job getting my place back to normal!

When we had a major sewage backup, the city inspector said to call Servpro. They arrived promptly and began cleaning the premises and the air, removing all the damaged materials, and decontaminating the affected areas. Special kudos to our project manager, Will C, for his many timely communications with us and his reassuring manner. He helped me get through this disaster with a minimum of stress.

Easy access to beaches, easily put our canoe into the river and enjoyed thr day. Car was unharmed and its a small rest area designed for kids as well.

I had a hot water link this past spring. ServPro worked with my insurance to dry out my downstairs and reconstructed back to normal living conditions. Only issue I came across was it was hard to communicate with mitigation team. I found myself calling the office to communicate with them. Other than that, I was pleased with the service ServPro provided and would recommend them again.