This last Christmas was one to remember, but not for all the right reasons. While sitting around the Christmas tree opening presents on a freezing Georgia morning, the sound of rushing water took us away from the sound of ripping presents. Like so many others in Georgia, we had an outside pipe freeze and rupture directly behind our kitchen cabinets, leading to a flood in our kitchen and dining room.
Our insurance adjuster had a critical response team out within a few days, and the process of getting back to normal started, but what a SLOW process. ServPro was our recommended remediation company, but they were backed up for weeks, just to come out and review the damage. Once they were finally able to send someone out, it was a demo team from Florida who were not licensed to do any repairs, leaving me to try and figure out how to navigate getting repairs done on my own. I decided to call my local ServPro office, and that is when things started to turn around.
Within a few days I got a call from Mike Gordon from Samson Construction asking when he could come out to have a look. Mike spent a lot of time during his initial visit, looking at every aspect of the damage and talking me through options on the best way to handle the repair. At this point, the pipe had not yet been repaired, and Mike was flexible enough to allow me to coordinate a second visit with my plumber to talk through how to fix the pipe without tearing into my whole kitchen, including removing cabinets and granite countertops.
Once we had a plan in place for the most efficient repair, Mike helped me get everything I needed for my insurance company to get a solid estimate, which was not an easy task. We went back and forth for almost 2 months before we finally settled on a price that worked for everyone and the work was scheduled.
This repair required my continuous builder's grade floors be totally ripped out in most of my first floor, and they were glued to a concrete subfloor. Rather than pack up and remove all my furniture, Mike's team came in and repositioned our furniture to allow them to make the necessary repairs and then moved things back to complete the job.
As with any repair job, things come up during the repair process, but Mike was always in communication with me, through text, phone calls, or just stopping by to check on the progress. He held his team to a high standard, and held them accountable to doing the job right. Mike did everything possible to make everything right before we signed off on the job, then once complete, took the necessary pictures and completed the necessary documentation to have my insurance company release my depreciated cost for reimbursement. I won't say this whole process was easy, but it was made significantly easier thanks to Mike and the Samson team. I would not hesitate to recommend Mike and team for any construction needs and will absolutely use them again should the need come up.
Thank you!