Russell Do it Center - Alexander City, AL

Good 3.9 (8 reviews)

1750 AL-22, Alexander City, AL 35010
Commercial Roofing
Industrial Roofing
Licensed & Insured
Green Roof
TPO Roof

Website www.doitbest.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At Russell Do It Center, located in Alexander City, Alabama, we pride ourselves on our versatility and technical expertise. Our comprehensive range of services includes roof vent installation, flat roofing, attic inspections, and green roof repair, allowing us to tackle both residential and commercial projects with confidence. We understand the complexities of construction and are equipped to manage every aspect of your project from start to finish. Our commitment to organization and attention to detail ensures that we consistently deliver durable, high-quality results. We are recognized for our reliability, which enables us to build long-term value for our clients. With a well-coordinated team, we navigate even the most intricate jobs thoroughly, ensuring that every element aligns perfectly with your vision. Whether you are in Alexander City or the surrounding areas, we are here to meet your needs with professionalism and expertise.

What people say about “Russell Do it Center - Alexander City, AL”?

Customer feedback is predominantly positive, highlighting the store's excellent customer service, especially during problem resolution and assistance with product selection. Many reviews commend the store's integrity and the helpfulness of the employees in various situations, from managing returns to providing expert advice. However, there are notable complaints regarding the lack of assistance for customers in the store and the inefficiency experienced by delivery drivers. Communication seems to be a significant area for improvement, particularly for staff engagement with customers and delivery personnel.

What Users Like The Most

Superb integrity.
I was able to go in and find what I needed and buy the quantity I needed.
I am very happy with the service and helpfulness of the employees.
Their customer service is EXCELLENT!!! THEY MADE MY DAY!
The guy in the back is very knowledgeable.

What Users Like The Least

Not one employee offered to help me.
Employees will all hide and ignore you, so they don't have to work.
It usually takes 1-2 hours of you just sitting until they finally figure out that you aren't just going to go away.

Services: Roof Vent Installation Flat roofing Attic inspection Green Roof Repair

Recommended Reviews

Overall Company Rating

Good 3.9

Out of 8 reviews

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Your Review of Russell Do it Center - Alexander City, AL

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Penny Brown

Google review

Feb 3, 2025

The lady owed me more change I didn't catch it but she ran all the way to my vehicle to catch me. Superb integrity

Mark Sullivan

Google review

Oct 18, 2024

Russell Do-It is my choice for individual hardware selection. I needed longer screws for electrical switches to complete a remodel project. I was able to go in and fund what I needed and buy the quantity I needed and I was out the door heading home. Big Box stores just don't have the individual selection that most people need at reasonable prices.

Zed

Google review

Sep 18, 2024

Amazing amount of items in a small store. Super clean, good inventory and prices. Been using this store over 20 years.

Gladys Barren

Google review

Oct 30, 2023

I purchased a toilet seat in December 2022, and the plastic hinges broke. I did not have my receipt but I called the store anyway. The assistant manager was kind and allowed me to bring the seat back and get a replacement. The cashiers were helpful, measured the seat and made sure that I had the right one.
I am very happy with the service and helpfulness of the employees. I will definitely shop this store again, and I will also try to keep my receipts for at least a year.

Sheila C

Google review

Jan 12, 2022

Was looking for a pretty pricey item, walked around the entire store, looked on the aisle that the sign said it was on, 4 employees at front counter, 2 employees at back counter, not one employee offered to help me. That's okay though, because I will be spending thousands remodeling my house at Home Depot.

Julian Riley

Google review

Dec 21, 2018

I went in to get a key cut with the keys i purchased; however, my set didn't work. They found keys that worked for my Toyota Camry 2011!!! I am very grateful for their help and their customer service is EXCELLENT!!! THEY MADE MY DAY!!!

Rick James

Google review

Apr 6, 2018

This place sucks if you are a truck driver trying to make a delivery. The employees will all hide and ignore you, so they don't have to work. It usually takes 1-2 hours of you just sitting, until they finally figure out that you aren't just going to go away, then they finally unload their stuff...(albeit VERY slowly).
I make multiple stops, so that means every customer after them has to wait additional time for their goods too. My suggestion to delivery drivers...avoid this Russell like the plague, if you can.