RTC Restoration and Roofing

The night before an early morning closing we ran into an obstacle with insurance funding that could have severely complicated everything at the last minute. Jordan was a tremendous help and a key factor to keeping things together. He helped us after hours and made several calls and put necessary paperwork together with an attitude and and energy that was so positive, helpful, and kind that it brought up the morale of the rest of us in the situation. Some of the best customer service I’ve ever experienced, and I’m extremely grateful for it. Left such a good impression on me and I won’t hesitate to use/recommend RTC in the future because of Jordan’s representation. My client was also very happy with the work, timing and quality of the roof job itself.

Just wrapped up a roof replacement with RTC Restoration & they did an excellent job. We were especially happy with the clean up after the project completed and Dean's drywall and exterior fixes. I'd highly recommend Dean and RTC's team.

We had some leaks in our house that required drywall repair. Dean came out and fixed everything perfectly. I would highly recommend using these guys for any restoration needs.

Mitigation done in a timely manner, Dean did great job on all the repairs and Jose on the tile. Appreciate all the help RTC!

Company was great and Dean was awesome. Great work, neat and clean all the way through the job and excellent communication throughout the process. Highly recommend them and ask first Dean.

RTC’s mitigation team (Bryant, Justin, Malachi, and Anthony) have done a wonderful job taking care of our house demo, and taking the proper steps to explain, and handle containment/ disposal.

Dean also has done a phenomenal job getting our project put back together all of which has been done with great detail and in a timely manner.

Professional, friendly, knowledgeable, and thorough has been our experience with RTC.

We would recommend them and will use them for any future needs.

Started with fire claim for my 90 year old client, started to go South and she fired them, 5 months later she got served for $35,000 for rest of job they never did.. this is a first I ever seen in 42 years of insurance, we have a great referral if you ever need a restoration or roofing company

I got my roof and some other work done back in October we had the pleasure of working with Jordan throughout the process he was very knowledgeable. Very communicative and always found a way to answer any question I had. As a first time homeowner and first time dealing with any insurance claim it was a pretty easy process thanks to Jordan. He was also very accommodating to my husband’s schedule as he was working on night shifts sleeping during the day making sure things were scheduled within a time where my husband was able to get sleep. Will definitely recommend to family and friends.

Jordan Baca from RTC was very professional and helpful when getting my mom’s roof and garage replace after the hail storm we had. I would recommend Jordan and RTC any time for restoration needs.

Jordon did an exceptional job. He kept me informed along the way and had roof replaced and passed the city inspection less than 2 weeks. Highly recommend !

After my basement flooded RTC did all the work from demo to restoration and dealt with asbestos. Scott, Lindsay, Justin, Anthony, Jose, and Dean all did an amazing job. Thank you.

I had a flood in the basement of my historic home in Loveland several months ago and contacted RTC. They were immediately responsive, showed up on time and got the job done! They saved me quite a bit of money using their drying process. I appreciate their professional and friendly employees. Dane was great with communicating with me about the job! Thank you RTC!

RTC was great to work with! They helped us with new roofing, gutters, fencing, paint and decking after a hail storm. Jordan and team was so easy to communicate with and helped make the project run very smoothly. I would highly recommend!

Anthony and Dane did a great job of demoing the damage from a roof leak. I was a general contractor in Phoenix and I would be proud to have them on my team!

Definitely do not use this company. I had a flood in my basement. They took asbestos samples of tile that would not need to be touched because they were covered by carpet. The carpet needed to be dried out, baseboards needed to be replaced. They wanted $25,000 because the tile under the carpet tested positive for asbestos and they wanted to do an asbestos abatement. Another company finished the job they started and did it for $7750. These guys basically wanted to see what the insurance company would reimburse for and max it out.

They also threw a razor in my toilet and made me fish it out. While they were at it, they dropped a few electrical cords in standing water, ruining them. When I wrote them and itemized my issues with them, no response.

I cancelled my insurance company who recommended these fools and I’m cancelling them from anything else I need help with.

Do not recommend.
Messy, unprofessional, and zero respect for our home. The quality of work was less than mediocre. Damaged multiple items. Long spells of no communication. People in and out of our home without warning. Our remodel has been going for 9 months still unfinished as I write this! I’ll post a few close up pictures. Unimaginable. Zero stars.

Horrible company said they have the ability to handle projects that they are not able to . do not trust this business. we had a water line brake in a 8000+ sq house I called talk to rtc they said no problem we have plenty of guys to get you dryer out no worries at all . we were out of town on vacation. my cousin was watching our house. she ended up cooking food for the worker od rtc as they had been working for 14 hours with out food . they set up equipment ate my food and left . this was Friday evening. sat no show Sunday no show. I called rtc repeatedly until I got some one to answer . she was nice but informed me the would not be back for 1 to 2 weeks . I let her no this was unexpected. we had 28" of insolation in our attic that had to be removed . and to come get equipment. we would not pay for any more time on their equipment. she said we don't have thr man power to pick it up for a while. I let her no we had un plugged it all and would place it in our garage. this was a covered expense buy our home owners insurance. on the fowling Monday I left voice mails for owner to call me but he never did we sent the bill to our adjuster to get paid . I never heard from any one at RTC but I did get put in collections and threatened to have a lean on my house why we were trying to get them paid . insurance findly paid them but rtc has not let collections no they are paid in full. so we are having out credit messed up bu a business who failed to do a job they said they could do but did not . i told one of the owners he can either give my money back or tell his collection company that insurance paid them . I recived another letter today from collections. this business is horrible . they lie they don't do the job . then they try to reck your credit and lean your home why they wait for insurance. just so every one knows. Allfase made it over on Sunday set up equipment took mold and espestas test . had 2 full crewsover by Tuesday and striped out all tge insolation and drinched drywall . they waited for insurance to pay them and kelp in communication. threw out the prosses. CALL Allfase . they fo 100% better work

I am overwhelmingly disappointed with this company. In the beginning they were great at communicating but once the mitigation was completed I heard nothing. I attempted to contact Lindsay many times with no response. She did not care about my family at all and had Zero urgency for anything. I have had to live in a hotel for two months with my three kids and nothing has even been started. In fact the estimate was approved 3 weeks ago and now she is saying they don’t match and it needs to be reevaluated. When telling her we are no longer in need of her services and we have change companies she did not care even a little. It is clear that the company nor the customers are important to her. I can tell by all the other reviews that I am not alone in this experience. The owner of this company needs to evaluate his employee.

I literally never leave bad reviews. I understand that we are all human and have bad days, but TWO Months!

Great company. Showed up within a hour of calling to help mitigate flood damage. Making sure as little of my house was not damaged.
Whole team was professional and hard working.

Unprofessional, disrespectful and untrustworthy.
We had RTC come redo our roof and a few other minor things after the 2019 hail storm. It took them well over a YEAR to complete the items that needed to be done and we still have 2 windows that didn't get fixed. Their communication is lacking and unless you follow up you get nothing. Since then we have had shingles rip off the roof 2 times in normal winds. When we reached out they were extremely rude and unwilling to work with us. They claim to have a 5 year, 60mph warranty on their roofs...which was why we picked them. How are shingles ripping off in a 3 year period not a sign of poor workmanship which should be covered. We have reached out to our insurance company to file a complaint about this since it was an insurance claim. I highly recommended avoiding this company

RTC was assigned to us from our insurance company after we had a kitchen fire. They were supposed to contact me within 1 hour of the claim being filed and never heard from them. I proceeded to call over 10 times and left countless voicemails. I didn’t hear from them until 5 days after our fire. They came out and took maybe 4 pictures of our kitchen..didn’t measure anything and left. They had another company come out and poke holes in our walls to measure combustible material..we haven’t heard one word from either company. We’re coming up on 2 weeks since our incident and we’ve had to start our whole claim over with a new company.
I’m so disappointed on so many levels with so many things through out this whole process but if I could direct my anger at any other company besides our insurance company RTC is probably at the top of the list
Unprofessional, Unresponsive.

Dean and Ryan are amazing! They did the drywall repair after my ceiling had been cut open to dry after some flooding that happened from my neighbors above me. They were incredibly polite, conscientious of my things and my home, and they did incredible work! I give them ⭐️⭐️⭐️⭐️⭐️

RTC was recommended by my insurance company. They preformed an fine job of mitigation. However for the restoration they told us they were three months out and we had to wait. Since that timeline didn't work for us we cancelled their service and completed the work with other contractors. They were paid by the insurance company for the mitigation portion of the work. They have now attempted to file a lien for the full value of the estimate. This is completely unprofessional and dishonest. Do not trust this company and find an honest provider.

My insurance company had RTC come out and take care of a water damage problem for mitigation. They were supposed to finish out the whole job with me. After they got their fans I never heard from them. I had to reach out again and again to ask for a bill, ask what my next step was. All i got was harsh unprofessional responses that they didnt know who i was, then that it was my insurance guys fault, and that they needed to see MY estimate first...? Absolutely ridiculous. After many attempts to get them out again, they showed up late and I wasnt home after waitingan extra hour. Again, I had to reach out to them asking what was going on? Whats the next step? She said tneyd have a floor guy reach out. Again, nothing. So i reached out...again and this is when they then told me they didnt want to work wtih me and i should find someone else. This company has some of the worst customer service and communication skills. I am now left with a bathroom thats down to the subfloor and no toilet for the last month and a half waiting on them. My living situation hasnt been ok because of this. Must be nice to be so busy you can have such bad customer service and just turn jobs down you started and didnt finish.

After my husband recovered from Covid-19, RTC sanitized our entire house making it safe for the rest of the family to come home. It gave us peace of mind to know we were safe to resume our lives together in our house after such an ordeal. Wonderful, professional service. Very, very highly recommend.

We are selling a condo in Fort Collins and I noticed some water damage on the ceiling. I contacted the HOA and they sent RTC out to look at it. We were concerned about the time this might take since we are trying to get the unit on the market. RTC got right on it and had the job done in minimum amount of time and did an excellent job. Lindsey and Dean did a great job completing the repairs. The mitigation folks did a great job to but I didn't get the names. Great people to deal with.

We had RTC Restoration and Renovation come to our home in October of 2020 to perform mitigation of water damage from a leaking kitchen drain. We were denied on our insurance claim and were responsible for payment of a bill for over $7,000. We paid half of the bill in December, with the understanding that we could pay the other half in January.

At that time, we had not received an itemized bill for what exactly was done, and it took quite some time to get one, involving a lengthy email exchange. When we did, we found items and services that we had either not received or seemed inflated. We estimate they charged us about $1700 for items and services either never received, or were vastly over-inflated for what they were.

They got hostile when we requested a review of these charges, and threatened us with a lien if we didn't pay up in full immediately. We also were mistakenly sent an email the owner sent to his account manager that was incredibly rude and hostile. They tried repeatedly to recall sending it, but too late.

We don't understand why they took this tack when a simple review and some adjustments could've solved the problem. For instance, a sheet of plastic thrown over a desk was called an "Containment Barrier/Airlock/Decon Chamber", and it cost us $174. They claimed to have used mold mitigation substances, but no mold was ever found. They charged us for moving a stove, that in fact, never got moved. And so on.

In any event, to avoid hassling with these people any longer, we paid off the balance. In the meantime, we've filed a complaint with the BBB and the state Attorney General's office.

The roof looks great. The people were very professional. They were very understanding when we considered a solar roof. But ended up actually installing a shingle roof for us. They were also very responsive when we needed a quote for another home and got it to us almost immediately. Good company.

Dean did our woodwork replacement after we had a water heater break. He was professional and efficient. The work looks awesome. It looks better than it originally did. Thank you Dean.
Gary andAngela Wiley

They were able to come out ASAP to clean up a backup in our crawlspace. They were very efficient, timely and professional. Would highly recommend if you are needing their services!

This company was like family, only very professional! I had water damage from the unit above my laundry room/living room, so ceiling, walls and carpet were damaged. All workers wore masks (which put my mind at ease), were polite, and on time. I live in the extreme SW corner of the Denver metro area, and while they had quite a drive from Johnstown, CO... they were on time every day!!

First of all I want to send a shout out to Sabra Taylor who was my account manager. She is such a pleasant person to work with and always had time to understand my specific situation. She was a joy to work with and was the calm voice I needed during what was a stressful situation for me.

The speedy reaction from the Mitigation Team was amazing! They had 6 industrial fans and humidifiers in my home within hours of calling! Each morning Andrew and Scott were here promptly at 8:00 am to rearrange fans and test for moisture until all was dry.

Next was the actual damage repair to the dry wall. Hats off to Dean as he sectioned off the area with plastic sheeting, repaired the ceiling and walls, and matched and purchased paint and was out before 2pm! What a pleasant person! It felt like having my son here to help (I am a single senior and have no family in town!). The job was very professional and ready for painters who arrived the next morning!

Fosters Carpet Care & Repair arrived the day after painting was done and I can't say enough about these guys! I've had my carpets cleaned before, but not like this. These two did an amazing job. Of course they need to stretch it first, then steam cleaned my carpet. The were in and out quickly. I will use them again for sure!

After everything was finished, Dean and co-worker arrived to replace my washer/dryer into the very tight laundry room. I was thrilled to have my home put back in order. Once again I experienced warm professionalism and would have them in my home again without hesitating!

Thanks to all who made my difficult situation bearable!
RH, Littleton, CO

Workmanship good and efficient. manager of project saw to it that work was done and cleanup done as well. Brian especially helpful from the original contact through all paperwork. A little scheduling mixup for start of the work. And some delay for gutters, but ultimately completed with due diligence.

RTC did a great job in resurrecting my 20+ year old home! Brian was easy to work with, responsive, and answered every question I had during the project. The project teams were on the ball, even when the world turned upside down due to the global pandemic! I was extremely pleased with the whole experience and the final product! Thank you to Brian, Ryan, Stephanie, and the whole paint team!

Great local company! My husband and I needed some work done on our gutter. The project manager came to our house and took a look. We were provided with an estimate in a timely manner and scheduled the work to be done. Two roofers came and did an excellent job. They completed the work by painting the gutter to match the existing downspout. We had a question about the estimate and called Bryan, the sales rep. He responded quickly and actually came to our house to explain the estimate and answered all of our questions to our satisfaction. They are a great local company that puts their customers first!

Best service I have received in a long time! I never fill out surveys but my roof claim was handled with such professionalism I felt the need to give a positive review. I will NEVER use anyone else for roofing again!! Great job RTC team!

I had an amazing experience with RTC Roofing and Exteriors for my roof replacement. Mike and his team did an amazing job coordinating with our schedule and completed the task in one day as promised. The crew was very nice and did a great job setting up and even a better job cleaning up. They left my yard and house perimeter looking cleaner than before they even showed up. I would highly recommend RTC roofing to anyone for their roofing needs.

The RTC roofing crew was on time and finished the job by end of day. They did a great job of clean up after being finished and follow up by company a few days later to see if everything was ok. Which was greatly appreciated.
Bruce Beck

Very impressed the care they gave us as we were out of state when storm damaged our roof. It was fix and they went above and check the rest of roof . I will certainly use this company again and will share with all my subdivision. Was so good to not have to worry about it. Thank you for your help and kindness. Knowing my roof is in great shape while we are away. Thank you again
Betsy Kufalk

I am very pleased with all they done in my place I am happy with all their hard works they very friendly very helpful people with my water leak Dean was helpful with explanations of the work to be completed.

Was very appreciative of Mike’s helpfulness and knowledge in this area, especially dealing with insurance companies. They were prompt with their service, except for a small snag in communication that was quickly remedied. Would definitely recommend them to people, in fact, I already have!

I had some bad hail damage to my house in Ft. Collins. I contacted Eric Brown with RTC and everything was taken care of. Handled my claim very well. He got my insurance company to pay for some more stuff that needed to be done. They did new roof, gutters, and painted the house. Great job.

initially we did not getting much traction with RTC, hail damaged roofs everywhere I get it. We called back this February and they really stepped up and knocked out our project in less than a week. They were considerate of the weather and renters, did an an amazing clean up and coordinated with insurance for us. I am very glad we followed up with them. I highly recommend them and would use them again in the future.

Mike and his team at RTC were great to work with and got the job done right and on time!

It was great having RTC handle our entire insurance claim. They were a one stop shop for all the work and handled everything well including coordinating with subs and insurance. The quality of the work was great!

Every step during the process of restoring our roof and painting after the July hail storm was conducted by RTC with utmost professionalism. All aspects of the completed work are of highest quality, and we are extremely pleased with the outcome. In particular, we single out Brian Rubick who guided us expertly through this process. He provided accurate and lucid explanations of what would happen and when it would happen. The crews that worked on our house were polite, diligent, and fun. We can highly recommend RTC without reservation.

The worked directly with my insurance company to verify that we received exactly what we needed in terms of repair and replacement. RTC even managed to get us additional insurance funds, which I didn't expect (but the result was that my entire roof was paid for). Highly recommend them.

Got a nice new roof, gutters, sofet repairs and the outside of my house painted and a new skylight with RTC Roofing. they did a great job on everything!

Met Mike O'Brien by accident right after the famous July 2019 hailstorm! Very personable professional who does quality work with solid results and no hassle. In a world with fewer and fewer credible contractors, Mike stands out as the exception. I would recommend him without any reservations for any building project you may have!

Job well done. I appreciated the promptness and courtesy of all the workers.
Dean was helpful with explanations of the work to be completed and made the contacts with Nick for me for scheduling the completion. Thanks to all of you for being such competent professionals.

Brian and the team at RTC Roofing & Exteriors we’re AMAZING!!! We were about to close on our house sale when a bad hail storm damaged our roof and gutters. They showed up immediately and got the work done efficiently and quickly. Call them today!!!!

After a very bad hailstorm, I called RTC out to assess the damage. I chose them to replace roofing, damaged siding, rain gutters and some window screens on my house. I found them to be very professional and courteous. Their crews were fast and did a great job and did not leave a mess around my house for me to deal with. It was obvious they knew what they were doing. City inspector gave them a big thumbs up. I would definitely recommend them. Thank you RTC.

We had hail damage on our home in Ft. Collins and our insurance company gave us a list of 4 roofing contractors that they have worked with in the past. We chose RTC. We did have some issues with the overall project but in the end, Mike O'brien and Ryan did what they said they would do and were very professional in closing out the project with us, which I really appreciated.

I was referred to RTC Roofing by my coworker who had nothing but great things to say about the company. After a quick call to the office, Mike was able to come out and look at my roof within a day or two of the call. He was completely honest, knowledgeable and upfront about what needed to be done and the best options for me. I was so hesitant about getting such a big job done and wanted to make sure I chose the right company and I definitely did. After meeting with Mike my mind was at ease and I had all the information I needed to make my decision.

I called him the next day and told him I wanted RTC Roofing to proceed with the installation. I had a new roof and gutters installed the next week. It was a quick and painless process from start to finish. My yard was completely cleaned up of any debris from the old roof and new installation by the time I got home from work. Any questions I had during the process were completely answered by either Mike or Ryan (the project manager). They provided great customer service from start to finish. Not to mention the roof looks amazing and the gutters are perfect. Exactly what we were looking for.

My husband and I highly recommend RTC Roofing and had a great experience working with them. I read a lot of horror stories about other companies and this could not have gone smoother for us. We will definitely be recommending RTC to anyone we know looking for a new roof.

Mike helped us work with our insurance company for the best outcome. Our roof was removed and replaced within three days. It looks beautiful! We couldn't be more happy with the service and quality of workmanship and professionalism!!!

The owner called me and we had a good talk. He cares alot for his customers and his offering. Good experience

Had RTC roofing dept come out to replace my roof and windows, after serious hailstorm damage. Alex and his crew did an awesome job! They were thorough and very tidy through the whole process. After installation and paint everything looked brand spanking new! I would highly recommend! Speedy, responsive and detailed service. Could not be happier!!

Cole and his crew are great to work with!! They are very personable and get the job done right in a timely fashion! If you need any help with getting your house put back together after any loss give them a call!

We had to have some shower work done that involved tile and a base replacement. The team was so fast I was stunned they could do it in a couple days. Highly recommend this team - you won't be disappointed.

My new roof looks amazing. Clean up after construction superb. Very courteous and informative on insurance related items. Will use him again. From Scott Heafield in Evans

Read the other reviews this company is terrible currently fighting with them because they overcharged me and staff is very rude. Lindsay up front at the office Says people call you back but they don’t they just bill hoping the insurance companies will pay for it when you’re paying out-of-pocket they don’t care. They threaten to put a lien on my house I told them I’ll pay with for the work that you guys did or wait and explain to a judge about this shady company. I have surveillance cameras in and out of my house showing unplugged equipment that I was charged for and showing exactly how long this equipment was used for they will not get one over on me. Please do your research and see other reviews.

We had a pipe break between the floors from the upstairs bathroom to the downstair bathroom. We lost both bathrooms in the process. Mitigation process went fast. My entire basement was filled with our belongings such as washer and dryer, toilet, and vanity parts.
My only problem I had with RTC was that they seemed to be over booked and not enough workers. We waited months for the basement bathroom reconstruction. The communication between the office and the workers seems to be limited which made things slower in the process.
Ryan and Dean were always on time, Courteous of our living space, always walked us through what needed to happen. Ryan and Dean would reach out if we needed to change something because the thing we bought didn't fit. They never did work without telling us about it first. They were clean when working, and always cracking jokes to lighten the mood after loosing the bathroom. They did beautiful work and always checked on things we didn't think weren't working right. Ryan and Dean will be doing my upstairs bathroom and look forward to working with them again!

Someone ran into my garage at 3 am. By 3:30 pm, the garage has been closed in, I have my car out, and the garage is secure. Thank you RTC, Dean, Nick, and Josh, for being attentive, courteous, clean,and efficient. You made it look easy.

Reviewing work done for my elderly mother.

The Good:They were there within an hour and a half during a crisis. Did the job.

The Bad: She received a huge bill for mitigation services without any itemized details. We then had to ask for and finally got the itemized details, one example is $669 for 6 fans and a dehumidifier(unmonitored for 6 days) to dry concrete (once the laminate floor was ripped up). Seems like overkill for a small affected area (approx. 215 sq feet). Her concern about that specific detail cost was never responded to. There is more to the story, but I will leave it at that.

Advice: You may need them in a crisis and they will promptly be there, but DO ABSOLUTELY get other bids for the reconstruction.

They were very quick to respond! The guys were very knowledgeable and helpful. They are a company that are looking to help you out and not just take your money. I would recommend them to anyone with any situation!

RTC helped me with a basement remodeling project. Dean and Ryan were great to work with. They helped me with the most economical methods and the basement looks top notch!

House flooded whenever the dishwasher busted a line. Dean, Ryan, and Jeff put the house back to better than before in 2 days, once they were able to get the floor (backordered). Highly recommend RTC and this crew

Luigi Mulei Thanks, roof looks great what a great bunch of guys you work with and the office people were Awesome.

We put a new roof on our house before we sold it. It really brought up the value of our home when we sold it. It looked great and it was completely complete in 3 days!

We highly recommend using this company! They showed up quickly and had exceptional workmanship and compassion for the sudden situation we had to deal with. If we could rate 10 stars we would and we’re extremely pleased we called them in our urgent need of help.

RTC Roofing and Restoration was hired to replace all the roofs (condos) after a hail storm badly damaged the property. The owner and workers were very professional throughout the project and finished in a timely manner. During the project, there were minor complaints that were promptly addressed. The roofs look fantastic and the quality of the work done was top-notch. I would highly recommend and would use again if needed!

I have nothing bad to say about the actual work the crew did. However, I was very unimpressed with the clean-up. Initially they left nails, soda cans, trim waste, etc all over my yard as well as old shingles and packaging on the roof. I called to ask crews to come back to clean up. One person spent a few minutes picking up the large items but I still found whole rolls of nails, and tons of loose nails all over my property. This is very unprofessional as I would expect clean-up to be considered part of the job as promised by the company.

Property management company chose RTC roofing as their contractor for our townhome subdivision. Every night we come home, our yard and drive way are full of nails. I called the first time to advise them of the issues and was assured by the operator that the roofing department would be notified. She also assured me that it is not how their company operates and she would be in contact with the supervisor. I was told the nails would be cleaned up every night. I came home this evening with their tools and supplies in my back yard, and MORE nails. This is unacceptable and unprofessional. I tried to be patient by calling first, but the message must have not been passed. I do not want to chance my dogs being injured by a nail, or getting a flat tire.