I am absolutely glad that we worked with Roof Crafters because of the professionalism and workmanship provided through Ricardo Salas, the Residential Sales Manager, and his crew. Please read my entire review.
I highly recommend Ricardo Salas and his crew and Roof Crafters for the following reasons if you need a roof replacement for your home.
In December of 2024, our insurance company sent a notice of nonrenewal of our home insurance policy due to aging roof. I discovered then that some insurance companies only insure homes with roofs that do not exceed 10, 15, 20, or 25 years max depending on the underwriting guidelines of the insurance company. Although our roof was reaching 25 years by December 2025, we knew that we had no choice but to replace our roof, even though we had a 40-year roof installed in December 2000.
As we were approaching the dead of winter, I contacted five roofing companies. The following parameters were very important to my husband and me.
Length of years in business
Honesty
Dependability
Professionalism
Communication skills with customers
Service Warranty
Manufacturer’s Warranty
Reasonable Completion Time from Start to Finish
Options and Details in a Quote
Prompt Response to Inquiry
Cleanup
Delivery of Promised Warranty Documents
We spoke with five roofing companies. Yes, five! After our interviews with the five roofing companies, we were impressed with Ricardo Salas, the Residential Sales Manager for Roof Crafters.
We asked for samples of the roof materials we were thinking of choosing. Ricardo met us in the comfort of our home with samples.
Other roofing companies told us to go their distributors to view samples, but Ricardo brought the material samples to us. I had so many questions, and he patiently answered all of them. Because my husband and I were so impressed with his professionalism, we signed the proposal while Ricardo was in our home.
Ricardo monitored the weather diligently. He called us to schedule the roof replacement, and when the weather turned out unexpectedly unpleasant, he immediately called to inform us that he would reschedule for better weather. We appreciated this because we did not want bad weather in the midst of roof replacement.
During a week of sunny and warm weather, I called Ricardo to ask him if he could schedule roof replacement in that week. He was so on top of it; he immediately replied that he had already scheduled it for that week.
We are so blessed that after the week our roof was installed, it started raining and snowing again. I am so grateful that our roof was replaced during that window of such nice weather. It really took good planning on Ricardo’s part to accomplish this successful installation during this brief good weather.
My husband and I are so thrilled with our new roof. Our purpose for quality and function and aesthetics were all accomplished. Even the rain and snow immediately following the final installation proved that the workmanship quality was as promised.
My husband and I also wish to express our appreciation for Samuel Ayala, the foreman, and the entire crew comprised of Daniel Ayala, Arturo Martinez, and Jesus Castellanos. They cleaned up debris after they left each day until completion of roof installation. We did NOT have a mess outside. By the final day of installation, our roof and property were clear of debris. They are professionals.
It is so important to express appreciation for people who go beyond what they are expected to do. They are rare these days. I hope that this will encourage them to continue in their corporate culture of dedication to their customers.
Thank you, Roof Crafters and Ricardo Salas and your crew!