- 2615 W 20th St, Elk City, OK 73644
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
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Alicia and her employee Mike were quite dishonest about the selling and the live delivery and the condition of my DRV mobile suites I was told it would be cleaned before it was received. I was told things would be looked over and fixed i.e. electrical and none of those things happened. It came in a terrible condition and $7000 later it is livable beware of this company. If you have any questions, I will be happy to give you my phone number and provide witnesses to this travesty.
I was hoping to be able to write a good review, we had heard great things about this dealer and the staff and workers were friendly and being able to spend the night at their old shop prior to having work done was great as we have pets onboard. They replaced a cable in our vanity slide and the front jack cylinders, which failed three weeks and 1500 miles later, so no going back. They did refund our payment for the faulty jacks but we had to eat the new labor costs on figuring out what the hell happened. The also left the trailer nose all the way down as they were working on the vanity slide all day and night in their shop, with the propane fridge running, and that pretty much destroyed the propane fridge and freezer, lines crystalized and it never worked after that even as they said it would clear out, just wait, as we had to make our way South, (one stay in their tornado shelter was enough for us!) and we'd never had a problem with it before. $5000 to replace with a new propane unit, or $3200 for a residential fridge with labor of removing the old one and installing the new one, not by them, by another DRV dealer, but out of our pocket that $3200. All they had to say was "clean out the fridge and turn it off". It was a very pricey mistake on their part that we had to pay for. The service writer was, "Oh, I guess we'll have to mention that to people in the future"...ouch....I'm afraid these folks cost us too much to ever consider a return visit or any recommendations. Slade blamed the jacks on their 2nd party supplier but the fridge? Nothing...DRV owners beware, ask questions before and when things are being done anywhere you go, maybe best not here.
We went to Rolling Retreats for a trailer saver hitch. All of the folks there were great with a special shout out to Jason and Hogan. We drove 300 miles to go there because of recommendation of Jim and Kelly on You Tube. They are all great people and we recommend them wholeheartedly.
- 2615 W 20th St, Elk City, OK 73644
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured