Riverland Chrysler Dodge Jeep RAM

This is our third vehicle that we have purchased from Riverland and let me say that just as with our previous vehicles, the experience was outstanding! From dealings over the phone to in person, everyone was professional and friendly. With Covid being a concern all paperwork was ready to go as soon as we arrived, this was the fastest and most pleasant purchase. Our salesman was amazing and very friendly as well as every employee we came in contact with. As with our previous purchases, it was well worth the two hour drive to get a fair deal and amazing service! So happy to be part of the Riverland experience!

Really good experience fixing all the recalls... but prices to fix something are expensive! I had to bring it to another well known professional to get fixed for half the price ‍♂️ Very good dealership tho I’ve made 3 separate vehicle purchases from them in the past and is the only dealership that I bought multiple cars from so far.

After having a bad experience at Toyota that morning Riverland Chrysler made all that go away with a super deal on a 2017 Ram 1500 Crew Cab 4WD. Got a great price on my trade and the process was super. You make the drive they WILL make the deal... Thanks

Riverland’s is amazing , they treat you like family. If you are looking for your next vehicle , ask for Kevin, he will hook you up !

Excellent customer service from used car sales and service departments. The business manager did an excellent job in providing financing. Great dealership to purchase a vehicle.

I gave it a four because the music you have to listen to while waiting on automobile or doing business inside makes you want to get up and leave. Maybe they could find a more relaxing station.

I'd buy a car from them again. Christian was wonderful. He answered all my questions and detailed with explanations. The finance department was a breeze. I'm happy with my purchase.

I would recommend you look elsewhere for your car buying needs. This dealership could practice better customer service and being honest with there customers. I bought a 2013 Chrysler 300 from them which was a beautiful car. My salesman Brian and the finance manager both insured me over the phone that if i came in they would give me a great deal, however after i got there the next day all that changed. They were not interested in working with me on a fair deal only in making money. Brian even told me "that's just the way dealerships are" We will say things to entice our customers to come in but we are here to ensure our profits. Brian also seemed to get frustrated very easily and at times made me feel like i was more of a burden than a customer. I feel as if i am spending $13.000 dollars in an establishment. Customer service and honesty ought to be more of a priority! Stay away!

W came in looking for a car or SUV then spotted a ram 2500. Got a great deal on it they were quick at processing and we signed paper work and were rolling out within 2 hrs

The one star is too high!! I haven't had such bad service from a parts department, EVER. Called in for the order of a part on a Monday was told they would have it Wednesday. 8 days later and bunch of run around it's still not there. If the department can not get the part they should of said that 8 days ago.

Great customer service! Awesome vehicle selection. They found out I was a military veteran and really treated me with great respect. From the moment my wife and I stepped on site, we were treated like VIPs and they did everything right to get our business. We drove out of there with a new Dodge Challenger and big smiles!

ONE star is entirely to high! If it was possible to give negative -10 stars I most definitely would!!! The girl sitting at the front desk right as you open the door was slumped over in her chair SLEEPING almost the entire time we were there (about an hour) everyone there was extremely rude and very unprofessional. We had spoke with two of the employees before making the two hour drive from where we live to buy a $43,000 car from them, guess we should have known better judging from how rude they were on the phone. Jason (used car manager) had the worst attitude I have ever seen in my life. I would NOT recommend anyone to use or visit this dealership. Don’t waste your time!

Omg im very much pleased with my new baby, i previous had 2 journey and been tryna get this truck for 3 years from different dealers.Well just my luck the internet manager called me after i put my information in on a Friday. Saturday i got a call from Ryan Wade and i sent him all the info he asked for,then boom a hour later i was approved and to top it off they had already cleaned it and it was sitting there waiting on me, We took it for a drive on the interstate lol then i signed them papersRyan Wade and Jonah had just made my day. Purchased in April of 2019 with 0 miles.Overall my experience was awesomeMy Durango

I have purchased 3 vehicles here, and I have gotten all of my vehicles serviced here, great place, great service,great company, and great people!

Having dealt with numerous dealerships in the past, I was shocked by the level of dissatisfaction that I received here. Although the salesman, Raymond was excellent and went out of his way to appease me, I could not help but realize just how little the customer matters.
His “superior”, Jason Virgil was rude and unforthcoming. He actually attempted to mislead me during an appraisal and even had the audacity to dishonestly attempt to obtain the value paid on the vehicle in order to devalue the appraisal.
I went directly next door to the Ford dealership and confirmed just how easy it was to obtain a honest appraisal, even if you don’t plan on purchasing a new vehicle with them. Heed my words, do not attempt to do business here. Virgil does not look out for the customer and will attempt to under appraise your vehicle.

Bought a 2018 Dodge Challenger from Riverland. I was unable to leave the lot without them airing the front driver side tire up. I drove it for two weeks and had to put air in it twice. I had to start talking legal action before they would offer to replace the defective wheel.
Today, I called because I got a notice that my plates are up for renewal. I called the salesman, Brian, and he left me on hold for 30mins while looking for the order. I was "surprised" when another person picked up and had no idea I had been waiting so long. Brian went and helped another client who came in.
Terrible service. I still have yet to find out if they even ordered the plates.

This dealership is full of nice people. From Chris who answered my call to our sales guy Alan and financial guy are all great. They basically took care of the paper works within one hour and they tried their best to help. We were not ready for the trade in but it happened because the staffs were so helpful. I would recommend my friends to shop with them in LaPlace. It is worth the driving.

Oh... Somewhere between 3-4 stars. Difficult to make online appointments, had to call.

Dropped off the Jeep for 2 recalls and a front end alignment. I didn't get a lot of communication from the dealership about the nature of the recalls, but it was there all day.

Had to look up the recalls myself. One was supposed to take 4 hours if it needed to be done (and it didn't) and one is was the airbag module. I don't know why it took over 7 hours to complete, but it did.

They do have a pretty nice customer lounge, but I had a ride so I didn't have to wait all day in there.

Would I go back? Sure. But I do most of my own work...

The guys there treat you like family they go out of there way to do everything possible to get you in a ride so go by and see Rob Doyle and the rest of the crew at River land

We recently purchased a vehicle from Riverland Chrysler Dodge Jeep in Laplace. Everything seemed to go fine until we later received a letter from the bank stating that Riverland didn't include all the charges on our contract. Through this letter we learned that we were being charged for something for which we were never given a price. In general, during the purchase of the vehicle the staff were never very up-front about the prices of any additional services. We've tried to call two days in a row to get answers and, so far, have gotten none.

Always heard such good things about this place so 3 yrs ago when I decided to trade my car in I decided to go there and I purchased a 2015 Jeep, BIG MISTAKE! 6 months after purchasing the wheel bearings went out, to make a long story short 3 years later and the same wheel bearing has been changed 4 times, and the passenger wheel bearing 2 times.. service techs are complete morons, not knowing when they are trying to BS my husband who by the way is a mechanic, that we know exactly what wool they are trying to pull over our eyes. I never review anything but I will never buy another vehicle from this place and I was SO glad to be able to dump that Jeep off, as I traded it in and got me another vehicle and for the record it wasn’t purchased from riverlands nor was it a Jeep. If I could give no stars I would..

Found the vehicle my wife wanted, but it took an extra delivery as the first one didn't match what we thought it was.

I was very disappointed with this Riverland Chrysler Dealership. With a couple of exceptions, one being a polite, bright young man named Austin who gave me a lift home. With his manners and attitude I expect a rewarding career will be in his future.
I took a vehicle in to be diagnosed, I had a scheduled appointment in advance. However before checking in my vehicle yesterday morning, one of the service representatives told me it would be better if I could come back maybe next week, because they were so busy. I had waited for days and arrived as scheduled. They had two women checking in vehicles, who were complaining about how stressful it was because there was to many customers and short handed. I found it strange that people without appointments were being given numbers, aka, priority before my car. As a person who had a successful professional career working daily with the public, I know how a bad attitude that early in the morning among employees over time can affect business. I don't think they are bad employees, I just think those employees with boots on the ground supporting a business reflect a business lacking training, policies and incentives to perform to a higher standard. I have found that leadership can lead about any employee to a higher standard, if they care to do so.
I had hoped to get my car diagnosed, repaired before I can trade it in. The only thing The Service Department could tell me was that my vehicle is old. I heard that over and over, like 6 or 7 times, it is a 2006 with less than 100,000 miles on it. I am aware of the Pacifica's year model, even before visiting Riverland. Yet it was relayed over and over.
Even though I was not charged at the end of the day when Victor, another polite employee drove it back to me. I still have no diagnosis. Thus no repairs for the lunging it does constantly at idle speed without acceleration in heavy traffic or parking lots. Most mechanics I have known over the years would have most likey given me estimates for the ECM, which this vehicle had a recall for, or maybe other fuel pump regulation devices related. I normally get written estimates and take the financial journey called let's try to fix this, I don't need a paperweight the size of a car. It is the first time in my lifetime I have never gotten a suggested repair and estimate for those repairs, and being retired, I'm much older than my Pacifica.
If you are looking for a great dearlership offering exceptional customer service, I would not suggest wasting your time, money and energy here. It was my second visit to this dealership, on my first one I was told I could get scheduled for a diagnosis to know what needed to be repaired.
I scheduled, waited, they were unable to diagnose and suggest repairs and estimates that might correct my cars issues. The paperweight runs, but not comfortably or with my confidence. We had been considering upgrading, another Pacifica. This Dearlership has convinced me to look at other manufacturers.