Richards Building Supply - Merrillville, IN
- 4150 E 81st Ave, Merrillville, IN 46410
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Licensed & Insured
Other roofing contractors nearby
| Roofing contractors in Merrillville, IN | ||||
|---|---|---|---|---|
| Company | Rating | Reviews | License | Online estimate |
| Roof Masters NWI | 5.0 | 43 | — Not checked | No |
| Trim-A-Seal Home Improvements | 4.9 | 43 | — Not checked | No |
| The Handyman of NWI (now with NWI Paint Pros) | 4.9 | 24 | — Not checked | No |
| Mr. Franklin Flat Roofing & Tuckpointing | 5.0 | 13 | — Not checked | No |
About the Business
What people say about “Richards Building Supply”?
Customer feedback highlights a mixed experience with the company. While some customers praise the excellent service and support provided by staff, particularly in the loading area, others report frustration with specific employees who appear unhelpful. Positive reviews commend the friendly and attentive service, making customers feel valued, but negative experiences indicate a lack of efficiency and communication in fulfilling orders. Overall, while many appreciate the customer care, some severe complaints point to inconsistencies that impact the overall service experience.
What customers highlight
- ...the customer service treated us as if we were buying the store. Very helpful and patient with us.
- Always great service from Manny in the loading area!
- ...very friendly and great to chat with."],
- disliked
- Each time I gave gone in here I get aggravation.
What customers mention as negative
- Each time I gave gone in here I get aggravation.
- ...he claimed that didn’t have anything like that...
- ...one person specifically that can’t seem to move from a chair and seems helpless...
Recommended Reviews
Each time I gave gone in here i get aggravation. Even on items that have been ordered. It is one person specifically that can’t seem to move from a chair and seems helpless and lost at the thought of actually getting up to do anything. There have been a few instances but this last one I went in to get a finish piece of siding and he claimed that didn’t have anything like that and that my siding company must have made some thing special for me on-site. So they made a special piece of siding to go around my whole house while on site? I then checked with my siding company and they informed me it all came from Richard’s, including the finish pieces. I had a picture of exactly what I needed so it’s not like it was a mystery, but it’s an issue every time. Not sure why it has to be like this. I deal with other various supply houses for my company and this one is lacking in service and knowledge.
I went in only to view some samples my wife and i are already having put on our home, so we were not buying anything But, the customer service treated us as if we were buying the store. Very helpful and patient with us. Can't remember his name right now but thank you.
Always great service from Manny in the loading area! He always is careful but quick to load up all of our roofing supplies, very friendly and great to chat with.
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