Regan Plumbing & Heating Inc

MY heating boiler failed and I needed a contractor to help purchase a replacement because the manufacturer's rep would not sell direct to a consumer. Called Reagan to see if they would help. Said they would and then did nothing for four or five days. I had to go elsewhere to get a boiler. Heat our- looks like it should get some response but no joy with Reagan.

We have used them in the past with several issues. They were requested to change gaskets on bathtub faucets. They replaced one gasket, but not the other, then blamed my tenant for "turning the taps too hard". The they installed a cooling unit, cross wired it, and blamed my husband (a master electrician) for the problem of it blowing out the main module to the heater. My husband only provided the main feed, he never touched the actual units. They then charged me to fix their own mistake. Recently I called them to look at a furnace at another rental and, without hearing the entire problem, told us we needed an electrician and hung up on my husband. Steer clear of these less than professional people if you can. Forsyth and Glendive both have better people willing to come to Miles for less money and they have better work ethics.

I have been in contact with this company on more than one occasion and every time they have neglected to respond to voice-mails. When you are able to get in touch with them they are extremely rude and have a very arrogant undertone, mainly Kathleen Regan. I am a very patient customer until I've had numerous poor experiences with a company. This last and final experience was a phone earlier this week simply asking to have our tenants heater turned on (boiler system) and were told they were not going to make it out that same day (completely understandable) but that they would try for the next day. It's now Friday and so I called to ask about what was going on and why I hadn't simply received a call stating that they wouldn't still be out. Meanwhile, our tenants are having to rely on space heat and high power bills. I don't mind waiting for a service. That's very understandable. I do, however, mind poor communication skills. I have heard other negative reviews regarding the same situations with this company and feel like everyone should be forewarned that they do not care about what services a customer needs. They care about whatever jobs will pull them in the most money. If you want to be spoken to rudely and lied about timelines then this is your company!

David Preller working for Reagan's came and he was very courteous and professional. Cleaned up any mess he made promptly. Fixed all our issues and found us answers for others. Highly recommend him.