- 817 E 7th St, Gillette, WY 82716
- 24/7 Emergency Repairs
- Locally Owned & Operated
- Metal Roof
- Slate Roof
- Asphalt Shingle Roof
About the Business
What people say about “Razor City Roofing & Siding”?
{
"summary": "Customer feedback is largely negative, with several reviews highlighting severe issues related to service quality and communication. Many customers expressed frustration over unmet promises and poor workmanship, including problems with roofing materials and unprofessional conduct from subcontractors. The lack of effective communication and responsiveness from the company further exacerbated these complaints. While a few reviews praised the quality of work and helpfulness of specific sales representatives, the overall sentiment leans toward dissatisfaction due to the serious problems encountered by multiple customers.",
"liked": [
"They replaced the siding and repaired the roof after extensive hail damage. It looks like a new house!",
"My salesman was prompt at returning my phone calls and knew the answer to all my insurance questions.",
"Razor City Roofing put our new roof on and their quality of work and professionalism is top notch.",
"Razor city walked me through my entire insurance claim, and explained the process perfectly.",
"Rhonda was there to assist us - although the insurance said our roof was good, it was determined it actually did need replacing."
],
"disliked": [
"Shingles are flying off less than a year later! Won't return my calls.",
"I immediately noticed the shingles weren't from Owens Corning, but some lesser known brand.",
"Claimed to be a local company but subcontracted out all the actual work to out of town workers.",
"Work that was promised to be done never was.",
"I
Recommended Reviews
TERRIBLE! Shingles are flying off less than a year later! Won't return my calls. Salesperson lied. Ended up paying more than my deductible and waiting way longer than promised for substandard work. They said they were going to re-sheath the roof but there are still spots soft spots all over the place. Charged me for it anyway. Left nails all over my lawn. AVOID!
Feeling very much an unwilling participant in a classic bait and switch. The salesman had me feeling pretty good. I was given the option to pick my shingle color right from the Owens Corning sample book. They seemingly were working with my insurance. When the roofing supplies were delivered I immediately noticed the shingles weren't from Owens Corning, but some lesser known brand. I was told by the salesman that the roof would be done completely, vents and all. Plus the storage shed would be re shingled.
When the workers left, it was clear I wasn't getting what I was promised. The vents weren't replaced, the shed shingles weren't replaced. They showed up for the second check and I did get them to admit they didn't replace vents but was told the shed wasn't a part of the deal. I was also told they were "barely breaking even" on my roof. I'm positive they didn't realize I knew the difference between Owens Corning shingles and what was instead used. I'm super disappointed I chose this company and am hoping I can keep others from making my mistake.
They replaced the siding and the repaired the roof after extensive hail damage. It looks like a new house! They were responsive to our needs and went above and beyond to make sure we were happy with the work done.
- 817 E 7th St, Gillette, WY 82716
- 24/7 Emergency Repairs
- Locally Owned & Operated
- Metal Roof
- Slate Roof
- Asphalt Shingle Roof