RR will seem like a great company to begin with, until they aren't. There will be a lot of promises of things to be done, but weeks and months will pass and those things will never materialize.
A few examples.
- We have random nails poking thru places in the fence they built. We were told they would snip them to remove the hazard but those nails are still there today. The wood is also splitting down the middle which is apparently 'normal' and expected according to them
- They cut the wire to our security camera and twisted the wires back together; no tape, no cap, they didn't even staple it back to the ceiling its dangling literally touching the moving parts of the garage door. Yup, still unfixed
- Jaggy unsanded wood around nail holes on the deck still trying to stab us today
- Paint splatter on our siding from when they painted trim and failed to use painters tape to mask the edges. Still there. Also paint on bushes and the ground all around the house
- They left lumber on the front lawn for weeks and killed all the grass it was on top of. It looks awesome and you guessed it, no word from RR about it
- Deck boards were cut too short and look horrible and unprofessional
- They replaced our stair treads and over-stained them. A lot. They're still sticky and tacky 2 months later. This is again acceptable to them since their answer was lets wait and see how it goes
- Lots more but only so much room to type
One of the projects they did for us was to replace the whole AC system. The tech from the first team broke our Ecobee thermostat. We were promised by Mr. Palmer we would be reimbursed for the damage but here we are a month later and we haven't seen a check.
On their 3rd try to make our HVAC system work (it still doesnt work right today) the tech, without asking permission or for help, closed the lid of my laptop. After they'd placed a nail on the keyboard. Now I have a company owned laptop I need for my employment with a destroyed screen. They haven't even acknowledged that I've brought to their attention 3 times now so I'm assuming they're going to deny any responsibility just like everything else.
I can't even count how many times we were promised proper receipts for the work done. Nope, never happened. What you'll get are little hand written notes with numbers jotted down, some initials, etc. Its incredibly unprofessional.
The owner Mr. Palmer has "joked" multiple times about how he can contact Google and they'll just remove negative reviews. Thats apparently true since the last one from someone else is gone now. Its too bad companies like this can't have the spotlight of truth put on them so people have a fair understanding what they're getting into.