R L Roofing Services

My experience with RL Roofing was unfortunately far below expectations. What was promised to be a straightforward installation ended up being delayed by almost 9 months without consistent communication or meaningful updates. Reaching someone for answers was an exercise in frustration, and when contact was made, responses lacked clarity and urgency. The owner was gone and dark for 3 months in Florida in that time if that paints a picture.

There was no proactive effort to offer any compensation, discount, or even a sincere apology for the delays. I expected some gesture of accountability for the lack of service and communication throughout this process at minimum. The owner, Rich, was flippant and dismissive in all communication, and his immediate response to a request to discuss a discount was to sue for full payment.

I have never worked with a company this difficult and unprofessional and I would encourage others to ask very specific questions about timelines, and get that in writing on a contract with specific dates, before any commitment to work with this company.