- 761 S 300 E, La Porte, IN 46350
- Commercial Roofing
- Residential Roofing
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
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I contacted Arnett about some gutter work. The tech called me and said he had some time the next couple days to look at the project. We set up a time a few days later to meet to go over the estimate. The day we were to meet, I texted him in the afternoon to confirm our appt for later that day. He said he'd have to reschedule due to a health issue that he had to go to Chicago for. I understand that things happen. I replied back that I was sorry to hear that and asked when he could reschedule for. It has now been a week and I've not heard a single word from the tech or anyone at Arnett Construction. I don't even know if he came out to look at the project. My request should have been passed off to another tech, if the initial one is not able to complete the request. Or the company should have reached out and informed me what is going on. Customer service has a lot to be desired.
Thanks to Derrick and Jeff for taking care of our needs with our roof so promptly. We are very appreciative.
BEWARE!!! PLEASE READ!!!!
We had a metal roof put on this May, some of our experience we're good, the salesman Tom was wonderful along with all the workers. But are roof was measured wrong so we were short the roofing materials and it took 3 weeks to have it finished exposing it to all the storms we had during that period with no roof on, the material was special ordered and the company was backed up and couldn't get it made right away. I know accidents happened and I never complained the whole time with all the things that went wrong and the workers continually said I was so nice and patient but let me tell you what went wrong. First, our outside security camera was hit with the ladder and broke, which they replaced but I had to rewire it and set it up, I have a limestone edging around the house and an 8 inch section corner chunk was busted off, my grill was moved or bumped and I had grease on my house and on my deck (which I cleaned) I also have a stone driveway and I brought a large tarp so they could use that to cut the roofing material instead of letting it fall all over in the driveway it was used once and never again, after they left I blew the driveway and raked it to pick up a lot of screws and shards, I have had a screw in my tire from it and continuously picking more up as the rocks get shuffled around. Mandy called and left a message and said she was following up to make sure we were happy with the roof, I called them and explain to a different girl that we were happy with the work on the roof but not everything that happened and I told her, she asked me if I wanted to talk to the owner and I said sure, he got on the phone and I proceeded to tell him how I loved the workers, but I felt that he should know about all the things that went wrong, I told him that we had a roof put on another house two years ago and it was a good experience with that company and he said give me their name so I can call them and ask what they did so right (what?) and then he tried cutting the conversation off saying that he already heard the whole story and didn't need to hear it again that he was listening to me tell the girl which I never knew. Not once did he say sorry we measured wrong and this stuff should've never happened, he asked me if I always have a negative attitude and asked me if I'm always this negative of a person. I was not going to write a review , my roof was finished a few weeks ago, but how the owner flipped the script like I was the problem and said I was a negative person, I know somethings happen but I felt he should know my experience and never said sorry! Look into the reviews there are other roofing companies with better stars and reviews we paid close to $30,000 and he doesn’t care about the customer. I said what about me paying for my tire to be plugged and the glue to fix the broken ledge, he asked for receipts, I told him they didn't give me one when they fixed my tire but I could print out the glue that I bought on Amazon, $35 bucks and I paid close to $30,000 and these things are repaired but still damaged, he said they'll send a check but I'm not holding my breath because I'm a negative person
I see the owner posted right after my review, just to let you know I NEVER used language to an employee or raised my voice!! He lied, I was always kind and there was not several phone calls just one to pay. Yes, they did replace the camera because it recorded it being damaged. I also had a trailer, lift and roofing materials in my driveway I don't have a garage so we only had room for one car for 3 weeks and we're not able to have people over or use the house, which I said nothing. I don't know if this is how he talks to a woman but it seems so. Stop the lies!!!
I also like how it was posted that my account is not payed up when we made arrangements for this Friday for you to pick it up, and it was the owner that I made these arrangements with. Far as the roof goes you kept me informed but the roof was already removed so there was nothing I could do your company admit to miss measuring the roof!
- 761 S 300 E, La Porte, IN 46350
- Commercial Roofing
- Residential Roofing
- Financing Available
- Licensed & Insured
- Locally Owned & Operated