Purelight Power

Pure Power worked with us to get the system WE wanted. Was a positive experience with a few snafus that were remedied.

Piss poor customer service. In 40 years I never came across a company that wants to run credit as a first step. I drove a $150,000 vehicle this weekend with just a photo copy of my DL. Seems the company is a scam. Can’t understand how Tesla (Powerwall) partnered with these scammers.

The entire PureLight team has been a dream to work with from start to finish. The entire experience working with their sales, design, install, and customer service teams has been seamless and worry free. Everything was completed in record time and they made doubly sure I understood each step of the process and was familiar with the operation of my equipment. It’s obvious they care about their customer satisfaction, and the fact that their install and repair technicians all work in-house means their quality control is top notch, and a top priority. A++. I keep recommending them to all my friends.

Very happy with the product. Everyone is very nice and pleasant to work with. Just wish they would have been up front about my shed needing to be moved to pass inspection. The first guy who came out to see if my roof and electrical were in good enough shape should have known the shed was too close to the electrical box. The electrician that came out for the install told me that it might not pass inspection after they already had $11,000 of my money. He told me that it might not pass inspection and that they could pay for the shed to be moved if needed. The inspector took a look at it and failed it on first glance. I informed Purelight, i was told she would talk to the manager and get back to me. After a week of not hearing back from Purelight I found and paid someone to move the shed for $400. I sent Purelight a copy of the bill for reimbursement. I was told that they would forward it on to their accounting department. Its now been 3 weeks and I haven't heard a word or seen any money.

Knowing that I needed to move my shed wouldn't have been a deal breaker for me. Just wish they would have been up front with it from the beginning and not tell me that they would cover the cost after they already received 1/2 of their money.

Brandon was a breath of fresh air. He was very honest, knowledgeable and wanted to help our situation instead of just making a sale.

We have enjoyed working with every company representative of Pure Light Power of Helena, they are knowledgeable and polite. Each person has answered all our questions thoroughly.
We recommend reaching out to this company for solar installation.

Darren was very knowledgeable and answered all of our questions very professionally. We are very excited about our new system

Purelight was so great to work with! From Kasey in sales to Darren with our post-install tutorial, everyone was so friendly and knowledgeable. Would definitely recommend going solar with these guys!

Awesome company to work with everyone there is very professional and helpful from the sales reps to the final install. I would recommend them to anyone interested in solar

Very happy with our new solar system. Couldn't be more pleased with our panels and the services we received by the pure light people!

We have been very pleased with our experience with Purelight Power from the initial conversations to planning and implementing to the final set up with Anthony. Grateful for the support and commitment of the entire team!

From our first meeting with the sales rep, through the installation, customer service, and Darin who explained the app, our experience has been seamless. Our system is running perfectly and I can't say enough positive things about Purelight. Give em a try.

Extremely knowledgeable and easy to work with to get solar and a new roof installed! Once installed and operational Darren did an awesome job going over how the system works and how to monitor the system on the app!

The entire process with Pure Light Solar from “is solar right for us”to final installation and walkthrough was incredibly easy and very informative. The entire team walks you thru every step of the process and is available for any questions. Our final monitoring appointment was wonderful to see how much power we were actively producing. Take that NW Energy!

Very friendly and helpful. Got everything setup and working. Showed us how to get information on our energy use and any questions we might have about the operation. Couldn't have been any better!

Darren and Anthony came to the house and were courteous, knowledgeable and professional. They were very accommodating in setting up the new router, connecting into the wifi and downloading and explaining all the functions associated with the new app. They thoroughly answered lots of solar questions I had for them and showed me the features of my new net meter. My wife and I have been impressed by all the different individuals and crews that we have dealt with from Purelight Power during this entire process.

Purelight was amazing to deal with! Very smooth and easy process. They were very responsive and thoroughly explained every step of the process. Would highly recommend!!

Over the last several months, we have been working with Purelight Power to install solar panels on our home. This company has been great to work with from the get go. We just completed this project with a visit from Daren. Daren helped us set up the app on our phones and thoroughly explained how to use it. We highly recommend Purelight Power to any one interested in installing solar panels.

They are very friendly and helpful from installation and to how to monitor the system. We couldn’t ask for a better company to work with or recommend.

The Purelight Power Team that walked us through the solar install and setup process were all incredibly knowledgeable and helpful. They walked us through the process step by step and got our system installed, permitted, and producing power surprisingly fast. Once we were up and running a technician met with us to show us how to track production and ensure our system is running properly. We are very excited to switch to solar and appreciate the Purelight Power Teams efforts to make that happen!

We have been using Purelight, but just had our meeting today with Darren. He was very helpful, very kind, gave us the details and was a great help. Purelight is a great company and worth every cent!

Awesome job!! Highly recommended, app is super easy to use! Darrin rocks, super laid back and trouble shooted some issues we were having lightning fast. Super friendly and helpful! Hope to see him again in the future!

I can't speak highly enough of Purelight Power. They were super responsive through the whole process and explained everything in plain language.
They do what they say they'll do when they say they'll do it, and if any piece of the process isn't right they correct it right away.
They walked me through the whole process starting with design and financing and ending with how to monitor my system and how they monitor to ensure my system does what they said it would do.
The whole process, including the install, went very smooth and my system was turned on weeks before I expected it to be.

I highly recommend this company if you're thinking of transitioning to solar.

Purelight made the process very easy, right up until it was time to turn the panels on. The monitoring app does not work, despite two visits from their technicians and a series of emails and phone calls. The support/customer service has been poor in getting it corrected. My panels have been “on” for about a month, but I have zero feedback on whether or not anything is actually working, and from what I understand, neither do they without the app being connected. I guess I just wait to see if there’s any difference in my power bill to see if this process was even worthwhile and anything works.

Darren did a great job of explaining everything clear and concise. Every contact we have had with Pure light, online and in person was positive, professional and very helpful. Thank you Bailey, Jackson and Darren and all others we had contact with.

This company and all representatives have been super helpful, on time and very kind and supportive. I highly recommend them to everyone!!

My experience has been nothing but stellar from the beginning of the process until the very end. There was no sales pressure and the complete process was transparent from all the staff we interacted with. The warranty is exceptional and the final meeting was great. I was shown how to monitor our system thoroughly. I highly recommend this company.

Darren, Adam, Baylee, and the rest of the pure light team have been a delight to work with. We have been so pleased with our pannels! Thanks guys!

The experience with Purelight has been great beginning to end. Sales, install, customer service, and final walkthrough staff members have all been professional and most importantly honest about what the solar experience will entail. This is a company that I will be willing to recommend. For potential customers the only legwork I would recommend would be to research your own financing. The default offering is a 3rd party that doesn't necessarily offer the best financing out there. Purelight was easy to work with when I found my own financing, and the whole project has been a success.

From the time we contacted Purelight Power about putting in Solar at our house, all of the employees have been amazing. Started with our salesman Josh Reese, which I would recommend everyone asking for him. He was very helpful and knowledgeable about solar systems. Then the sight survey, design team, office staff, the electrician and installers were great to work with and to watch the install. Today we finished up with Darren coming out and getting our wifi router and app set up so we can monitor how everything is working. Start to finish from initial contact to today was 3 months and everything is in and producing power. This was a great experience to work with Purelight!!! Thank You to everyone that was a part of our project!

I have had the best service from Purelight,. Everyone is easy to talk to and explained any question I may have had with intelligent researched background in the business of solar technology. I felt I made the right choice to go Solar with Purelight! I was in good care along the way from the installation to the AP that I downloaded to watch the panels absorb power!. Good people that believe in the product they represent. The Power of Sun!

Right now we're watching our new eight solar panels generate power on our app! The experience with Purelight Power has been good in every way. Friendly employees who are easy to work with and attentive listeners. No hard sales pitches, prompt service with no messes left behind. This company exudes positive energy, and we are glad Purelight (and the 30% tax credit) helped us move toward solar energy.

Purelight Power of Helena have been excellent to work with! From sales, to install, to activation, every individual has been professional and courteous. In a time where energy costs have become so expensive and continue to increase, solar power was a no brainer for us!

Go get some SOLAR people! Zero out of pocket, pay for solar and create equity in your home instead of paying for energy.

We were so happy to find out about Pure Light Power and from initial contact to install to follow up your company has done a great job! We appreciate the follow up so much...everything was explained very well and it all makes sense

I an restoring my Rating of PureLight to 5 stars. PureLight staff worked diligently to solve a communication issue, and everything is working great now. My July utility bill was $0!

I am not happy with PureLight Power. Here's a bullet list of why:
* PureLight said they would monitor my system and fix it proactively. They have grown so much that they no longer continuously monitor systems. You have to call in any problem.
* Last month, 2 of my 10 panels quit because a microinverter failed. I had to call it in myself, and they did send a technician and week later.
* Last week my entire array died. It had been down for 6 days and PureLight did not detect the problem - I had to call it in myself. There was a power outage on Apr. 8, and the array died after the power was restored.
* I requested same-day service since the array was offline for 6 days. I was told that was an unrealistic request because they had only been aware of the problem with my call a couple hours earlier. I was given the option of a service appointment on Apr. 24 - take it or leave it. I responded that the Apr. 24 service call was unacceptable to me because that would mean my array would be offline for 16 days, and I would have to buy power from Northwestern Energy during that time.
* I requested to speak to a supervisor, and he chimed in that the absolutely earliest appointment I could get was APR. 24. No negotiation, that's what it is. I also got a lecture about how scheduling an expedited service call would be unfair to all the people scheduled in the queue for service calls (must be a LOT of broken systems)
* Along the process, I was told that there was only ONE service technician in their Montana territory (that explains the inflexible scheduling).
So, my take away is:
* Purelight won't monitor your system
* I have doubts about the reliability of the arrays electronics. Two failures in two months.
* If your system breaks, you have to find it and report it yourself.
* You will be in line for a service call from the single technician when he gets around to it. Current wait is 9 DAYS.
* presale and installation were great, but post-sale/support leaves everything to be desired.

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My experience with PureLight Power has been excellent from ntact with them. I saw their ad on Facebook and thought I had nothing to lose to contact them and see if solar would work for me. I filled ourt their form and sent it in, and they contacted me immediately. They came and inspected my property and determined that the roof of my detached shop was ideal for solar. The roof pitch and exposure are perfect for solar, with no obstructions or trees, and the trusses would easily support the weight of the panels. I decided to go with PureLight, and they started the design and permitting process. They did a phenomenal job on the front-end, handling all of the complicated paperwork and obtaining all the permits and tariffs with Northwestern Energy, all behind the scenes. After all of the approvals were in place, their installers showed up and installed 10 panels. It took them only 90 minutes to install the panels. Their installers were personable, highly skilled, quick and safe. After inspection and approval by the State, we went live onto the grid. The solar panels "talk" to an app on my phone, and at any given moment I can monitor the power production for each panel, as well as cumulative production on a weekly, monthly, and annual basis. PureLight designed my system to cover my entire electrical usage for the year. My household usage is not much, but I have a well on my property and in the summer, my water pump runs a lot when I water, and that sent my electricity bills through the
I cannot recommend PureLight Power enough - too bad the rating scale only goes to 5, because I rate them at a 6+!!! Without exception, every person I've worked with at PureLight has been personable, knowledgeable, prompt, courteous, and efficient. It's refreshing to see that that level of customer support still exists!