Professional Cleaning & Restoration Systems of Connecticut

We recently purchased the Aspen Air Purification System from Professional Cleaning & Restoration Systems. We have multiple staff who suffer from sever allergies making it difficult to be productive or report to work at all. The Aspen has been a game changer. Staff from Professional Cleaning & Restoration Systems came out and installed the unit. Within a few hours of the Aspen being up and running, our staff noticed quite a difference with how they were feeling. There was also a noticeable difference with the reductions of odors throughout the office. We highly recommend both Professional Cleaning & Restoration System and the Aspen Air Purification System.

Today I had my exterior dryer event filled to the brim with 2 bird nests. My clothes dryer notified me with a warning code that I no longer could use it to dry clothes and that the vent was blocked. I called PCRS of CT and to my surprise, they came out the same day. The guys couldn't have been more helpful and friendly and cleaned up like the birds were no longer there. Terrific people and great service. Will use again for sure.

My husband and I had our ducts cleaned. The team was timely and courteous. They informed me about everything they were doing. The technicians worked diligently and they took special care of personal property. Informative about future maintenance of our duct work. We highly recommend Professional Cleaning and Restoration Systems!

We called Curtis and his team to come in and restore our finished basement after a massive flood. We had used them several months prior for mold remediation and flood cuts, and after having a good experience, they were top of mind for us. He made an appointment quickly with us to come and give a quote, and we were sold after hearing the options he could provide to waterproof our basement so that we wouldn’t have such extensive damage if flooding ever happened again. We chose to install the flood resistant cement board for the walls and vinyl flooring, and giving us peace of mind. His team and job supervisor, Victor, went above and beyond for this job. They were always timely, professional, and offered helpful suggestions along the way. We are so happy with how our basement turned out! We also used them to have our couch professionally cleaned and for insulation work in our attic. We’ve already seen a big difference in how the heat is retained in our home. Any question we had or anything we’ve needed help with, they’ve been there right away. We can’t say enough good things about them and would use them again in a heartbeat!

Very professional company. They were timely and completed our Flood Damage Restoration in our Basement very well. I wouldn't hesitate to use their services again.

Curtis and team did a great job. They will continue to work with me to get my basement and crawlspace in perfect shape. I highly recommend them!

Amazing! These guys are very professional. Victor and Andre did a great job on the mold in my bathroom. It’s never looked better. Wow. Just wow.

Curtis, Victor, and the entire team at PRS were absolutely amazing to work with. Having mold in your home is never a pleasant experience, but the team at PRS made the process as smooth and stress-free as possible for my family. They were extremely accommodating to all of my requests and went above and beyond to ensure the environment was safe for my kids while they worked. It truly felt like they treated our home with the same care and respect as if it were their own. I cannot recommend them highly enough!

They have been so amazing, came in & got everything done in a timely manner. Adam & Curtis we’re very helpful explained everything as well as when my tree fell from a crazy storm they cleared an area for me to access my basement and when a leak happened they came out & took care of it. Installed the dehumidifier in no time. They are the most friendliest people ever. Thank you for your hard work! Highly recommend!

These guys are the real deal! They are prompt, super friendly, and thorough! Above all else, they worked in my attic with the extreme heat the last few days! I have to give it to them! Will definitely be calling them back for additional work.

Curtis and his team, Luke, Adam and Nico, were a pleasure to deal with from the initial inspection, providing a quote, scheduling the demolition, and completing the project. Great communication, professionalism, and pride in the work they do. That’s very reassuring when having work done in your home. Thank you for the work you did. Highly recommended.

Aspen is the best air purifier I've ever had. They came and delivered it, set it up, and showed me how to use it. And they'll remind me in a year to schedue an appointmenent for them to come out and change the filters. Excellent product; excellent service!

Professional Restoration Systems has worked for us twice over the years and each time they not only met our needs but exceeded our expectations. Both instances were urgent in nature, one due to basement flooding and another due to mold from a water leak. The initial calls were both answered immediately and the problems were subsequently resolved in a timely manner and at a fair price. Amy and Curtis are professional, polite and knowledgeable. They readily listened to all our questions and concerns and provided a cost effective plan to resolve our issues. Their team was also very knowledgeable and did great work leaving the work area immaculate each day when done. We recently had a question regarding mold and they again answered our call and question immediately - resolving our concern by FaceTiming with us. We highly recommend them for your restorative needs.

I recently contacted PCS about the carpet buckling issues in my living room and hallway. I spoke to Luke who scheduled an estimate with Amy, the company co-owner, and Amy educated me on the possible causes of the buckling, explained the re-stretching process and provided an estimate. The two technicians who were sent out to re-stretch the carpets were hard-working, courteous, professional and I appreciated their attention to detail especially during cleanup. The results are amazing!! I am glad that I found a company like PCS who stands by their work and values me as a customer!

We used PRS after our basement flooded. Curtis was here the same day it happened to pump out the water. Two days later his crew arrived as scheduled. They removed and disposed all of the damaged items, furniture, boxes, etc. They washed and disinfected the basement. They were totally professional, courteous and caring. I would highly recommend them to family and friends. I would use them again without question. Thank You PRS.

We just had the carpets cleaned in the whole house. They were pretty dirty. Now they look like brand new. The technician arrived in the time range I was given and he was super nice and easy to communicate with. The whole service took less than 2 hours. I highly recommend this company. I’ve had another company previously and they didn’t do this great of a job.

I have 4 large area rugs that needed to be taken out of my home and deep cleaned. The price difference for drop off at their shop vs pick up at your home is significant but worth it when it involves furniture and very large area rugs…. At least I thought so initially.
Pros: rugs cleaned thoroughly and wrapped nicely when they arrived. Easy and prompt communication with their team.
Cons: crew was very opinionated on where my rugs should go within my home. They placed them how they thought they should go, I requested a different configuration. Crew agreed to change it again but not as I asked. They refused when I asked them to please put the rugs as they were originally in my home, prior to service. After they left and I fixed the rugs myself, it was obvious why they were resistant. Concerning the wall behind the headboard, crew scuffed the paint with my furniture and shoved the headboard screw into the drywall and torn it all up.

The room was freshly and professionally painted, pristine walls now gouged. I know accidents happen, but to conceal as well as lie by omission is shady and poor business practice.

So yes, they did a good job cleaning but the exorbitant amount they charged me to ruin my wall and leave my rugs not how I wanted, unacceptable.

What a great team! I live in SC and called to have my parents rugs cleaned back home in CT (they are elderly). PCS was out there as quick as a wink, cleaned an upstairs wall to wall, took a 10x12 Persian rug and two 3x8 hall rugs away to be cleaned. They delivered them back in record time and they look fabulous. Amy stayed in touch with me to let me know what was going on and let me know when they were reinstalled. The price was more that reasonable, my folks were extremely pleased with how everything looks and we will definitely use PCS again! Highly recommended. Great value. Awesome customer service.

I highly recommend this company. Due to unfortunate basement flooding I had this company at my house twice in a month. Both times the calls were answered quickly and a crew was at my house in a very reasonable time the same day. Everyone I've spoken with or that was at the house was very professional, courteous and did an excellent job explaining each step of the process as well as the time frame. Each incident was completed start to finish in 1 week and each time looked as if nothing happened. I would not hesitate to call this company again if needed.

This was my second time using Professional Carpet and once again I was thoroughly pleased. I called on short notice and they took care of me the very next day. Walter came out and priced the service before quickly taking care of it. Awesome service and super reasonable prices.

Incredibly impressed by the company. Curtis was always incredibly responsive, helpful, did exactly what he said he was going to. Dealt direct with the insurance company also. Adam the technician was also excellent. I would highly recommend the company.

We've used Professional Carpet Systems once a year to clean our carpets and upholstery. We have three dogs who pretty much have the run of the house...sometimes leaving gifts. And we have a 25-year-old white wall-to-wall carpet. They do an excellent job setting up appointments, giving fair estimates and cleaning and deodorizing all our carpets, making sure everything is back in place when they leave. The staff is great.

Besides the cleaning they also re-stretched the carpet and did an excellent job. Looks like new. Very professional, polite and explained about drying time and when we could use the rooms. I would definitely recommend them and use them again.

I was referred to this company by a friend of mine. I contacted them about mold remediation. Two people came to my house at different times to look at the problem. They were prompt and very kind and knowledgeable. They promised to get back to me with a quote.

There was no quote for about two weeks. I called to get more information about the quote. That day, it was finally sent. When I asked when the project would begin, I was given an excuse about the storm that happened in August. I was understanding despite me inquiring about the remediation prior to the storm. I was told that I would receive a call from the manager to set up an appointment. This occurred in August, and it is now January. There is still no call!!

UPDATE: Amy reached out to me and we were able to work things out. The team came and finished the task. The staff was able to describe the procedure and the products they were using. Even what to expect after. They were able to provide recommendations to prevent the problem from recurring.

I'd like to thank Amy, Curtis, Victor, and one other gentleman whose name I can't recall right now for helping to turn this experience around.

Al came out today and was fantastic. He looked at everything, measured it and gave me a price before starting. He made quick work of all of my carpet and it came out looking brand new. All in all I think the price was very reasonable and I am beyond happy with the service. Barbara in the office was great too!

I called four times. Was told twice that someone would get back to me. Good thing it wasn't any kind of life-or-death emergency cause I'd be dead. Completely blew me off and never bothered to call back and explain anything. So I moved on to someone else which is probably a blessing. They may be great if they ever bother to work with you, but apparently I wasn't special enough to get that privilege.

Service was excellent and I was very pleased with the results .......i was told it was pet safe products when I inquired before setting up an appointment however when I called to inquire for ingredients in the solution that they used to see if all 4 pets could be having an allergic reaction after the job was done because of intense scratching, all that they wilI tell me was it is all non toxic. I asked if they could come back and do a rinse and was told they don't do that. 3 large rooms and 2 large couches $$$
The company has contacted me and apologized for the misunderstanding from the staff that I spoke with. They complied with my request for the list of ingredients in their product and also agreed to come out and give the carpet a rinse to help alleviate the problem.

Excellent service, excellent work, and excellent people. We had our rugs and couches cleaned and are incredibly happy with everything. They were fast and clean and when they were done, everything here was exceptionally clean. We are very happy with their work. I highly recommend Professional Carpet Systems.

Had water leaking into house from roof. Called Amy and Curtis and they were out within the hour, cut a few small holes for air flow, and setup fans. Was dry in 1 day and just a couple patches to fix. Highly recommend.

Paid up front to give the carpet a bath when they unrolled the carpet a shampoo was only needed. I received a refund.

Amy and her team are very professional, courteous, and put customer first. The quality of service is top notch. After the service, our area rugs came out looking brand new. I would highly recommend their place and please support local businesses. Good luck to the team at Professional Carpet Systems and Keep Up the Great Work!!

Kyle and Curtis were aswsome.. Had a water leak in my basement and they both stayed until they found it.. Would highly recommend them... Great guys

They've been so great and helpful everytime I've been here. It's family operated so it feels good to me to support local. Price is reasonable and my carpets feel so clean after my kids and dog.

They are the best! Our business, Dougherty Insurance in Stratford, refers our customers that have an insurance claim. We use them because we know they take excellent care of our customers. Thank you!

Great company that goes above and beyond to please there clients. Work is always professional and there team are all very dedicated to performing top notch work .

Excellent customer service. Arrived when they said they would. In and out very fast. Excellent job cleaning our carpets in our whole house. Highly recommend Amy and staff!!

Curt did an awesome job getting the wine stain out out of our new couch and living room carpet. My wife loves me again.

Excellent "Professional" carpet cleaning experience at my place of work. The dining room rug was badly stained with an ugly traffic pattern. Their service personnel arrived promptly, as scheduled, efficiently used their mobile steam equipment removing every stain, leaving the room fresh smelling and the brightened rug was barely damp.
NO STICKY RESIDUE left behind. We have been pleased with their area rug pickup/delivery service, also. I highly recommend their friendly, courteous service that is reasonably priced.

We have been referring Curtis and Amy from Professional Carpet Systems for over 10 years to our clients. They always do exceptional work and our clients love the results. I highly recommend PCS for all their services they offer.

They really know their business. Hands down the Best carpet cleaning company. The owners are really responsible and friendly.
I have recommend professional carpet systems to friends and family

R Pincus

I'll never forget it, it was a Saturday my husband was going to paint the Den and to our surprise he made a shocking discovery! We had WATER DAMAGE the type of damage where the entire wall needs to come down from ceiling to floor and the carpet had to be removed from the water damage and all the mold! "Who you gonna call?" Well we called Professional Restoration Systems and we are so happy we did the owner, Amy Prihoda, is amazing she came out the same day to assess the damage. Her team came out immediately to start the remediation. The process took roughly 2-5 days, and Amy facilitated all the vendors that we needed in order to get the entire job done! She even handled the insurance claim and dealt with our homeowner's insurance company! They are hands down professional, knowledgeable, and courteous! Thank You again for helping us during that very stressful situation.