- 301 E Buckingham Rd, Garland, TX 75040
- Commercial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Licensed & Insured
About the Business
What people say about “Pro Tech Restoration Services”?
Customer feedback on ProTech Services presents a predominantly positive sentiment, highlighting the quality of work and professionalism. Many customers express satisfaction with the timely completion and effective communication throughout their projects. However, there are some concerns regarding inconsistent communication and damage to personal property during repairs. While several customers commend the company's responsiveness, there are notable complaints about billing practices and issues with furniture damage, which should be taken into account.
What Users Like The Most
- They not only care about their project, they care about their client.
- Awesome company. Professional, friendly and they get the job done the right way the first time.
- Pro Tech Services professional and punctual started and finished the wood floor and remodeling to my living room.
- The staff is efficient & reliable. The team is the engine that makes things run smoothly.
- I would definitely recommend ProTech Services.
What Users Like The Least
- There were times when they said they were coming, and didn't.
- They did damage a lot of my furniture and didn’t offer to repair or replace any of it.
- I only want them to mitigate water. They made me sign a contract that I was going to hire them to repair the house as well.
- I told him I needed an estimate for the repairs. Rudy said I can't do that and he canceled the contract.
Recommended Reviews
I initially thought this company would be a good option, but was sadly mistaken. First of all, they lacked consistent communication and notification at times. There were times when they said they were coming, and didn't. Then there were times that I didn't know they were coming and they would expect me to adjust to their spur of the moment schedule. They removed items from my house, that I had to request they bring back like the large mirror from my bathroom and my waste baskets. The final straw was after completion, they billed my insurance an additional amount on top of the original amount and when the check came to me, I believed it to be my payment for the damage done to my clothes and hand bags. Instead of calling me like they'been doing for months, the guy text me and literally insinuated that I stole their money and threatened to put a lien against my house. A simple phone call could have resolved the issue. I requested the invoice for my deductible I paid multiple times, and they shorted the receipt by over $800.
So if you ask would I work with them again, the answer is a resoounding ABSOLUTELY NOT!!!
I have been using ProTech Services for 6 years and have been so pleased with every single project they've ever done for me. From rescuing me from a water incident, repairing my roof, or remodeling my bathroom... every single time I've been beyond satisfied with the work done. They not only care about their project, they care about their client.
ProTech – Owner = Rudy and his son were very professional, skilled, qualified, certified, and principled. They want to assure you get your life back as fast as possible.
We were in Chicago for a 1 ½ week's vacation when we came back we had a floor in our Master Bedroom, Closet, Bathroom, Powered Room, and another area on the main floors that were very much affected by the Water Damage leak from the master bedroom. I called my Insurance company Branch and they provided me with Service Master, and ServPro = none of these companies could even come out for 2 weeks to look at the house.
I called ProTech at 2:00 PM and within half an hour I got a call back from one of their team members and a follow-up call from Rudy – he said we will be coming to your house at 4:00 PM. Rudy has so much knowledge in construction, lots of experience working with insurance companies, and has an amazing team working with him. He also assures all subcontractors have the highest standards. We had a flooring company and counter company who came out and the work was very clean.
I would recommend ProTech to any of my family and friends. Love to work with them. Amazing family values and amazing ethics in the industry.
- 301 E Buckingham Rd, Garland, TX 75040
- Commercial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Licensed & Insured