Prime Restoration - Waldorf, MD

Huge thank you to Prime Restoration for their amazing customer service and thorough air duct and dryer vent cleaning! The team was professional, and explained everything clearly to me and my husband. I can already tell the air quality has improved, as have my allergies. Highly recommend!

Prime did a wonderful job on a water mitigation at our home. Advising each step of the way as to why they were proceeding with the demo and equipment. Great communication and polite employees. I would highly recommend them.

If there was a negative star it would be more appropriate. If you are assigned this contractor through your insurance DEMAND a replacement. Immediately. The owners are crooks and will not take responsibility for their horrible Project Managers. The workers are not bad, some of them are qualified, none of them are managed and they have horrible direction given. The homeowner has to be the prohect manager becuase no one else does. We are having to have them redo half our bathroom because the sub contractors had no clue what they were doing because the Project Manager just sent them to houses and they didn't have any plan or guidance. Ive tried to talk to the owners numerous times and they refuse to take calls or return them. That is #1 red flag. #2 red flag communication is horrendous. people just show up to work on your house they don'[t know why they are there and you didn't know they are coming. They were in an out for 7 months on our project anad i asked EVERY SINGLE DAY for a heads up if they were coming or not because i have dogs and they needed to be kenneled before anyone came....i think out of 200 days they were in and out i got 3 phone calls. I just had to have my shower pan and tile completely removed (the claim is still from April 2024!) because the slope wasn't to the drain. The faucet on the new vanity was faulty and we have been waiting since 2/24 for them to install it.... now their is water damage on the brand new vanity. They came a couple weeks ago and handed the hardware to me! It has been sitting somewhere since 3/6. They assigned us a new project manager who actually can communicate but only because i threatened to sue them and have the previous project manager arrested for trespassing if he even stepped one foot on my property. Im trying to get them removed from contractor connection so no one else has to go through this.

To put it briefly , it has been over four months since this company has had my claim with the insurance company and it is still not resolved. In fact , I don't even have a date when they're gonna come start the work. They had to revise their estimated repairs At least three times the insurance company. The project management stuff is incompetent.

I highly recommend Prime Restoration. I had a tree come thru my house. The insurance company was very difficult and did not communicate. Prime helped me navigate the process, they stayed in touch with me for the whole 5 months that it took to get the repairs done. They advocated on my behalf. All of the workers were professional, friendly, and very respectful to protecting carpets and walls while in and out of the house doing the work. The office staff is so nice and make stressful situations feel not so bad. And the foreman made sure every detail was taken care of and checked in often.

Overall the service provided was very good. I had water damage, mold mitigation, and asbestos mitigation, therefore the project was pretty big. The project managers were very responsive and knowledgeable regarding everything that was needed to complete the project. Everyone that worked in my house was very respectful and professional and I would highly recommend Duraclean to anyone.

One star because they've stated that someone would call me twice and I've not received a call yet. If the customer service is indicative of their work then I'm probably better off. My house has mold, I need to live there...sort of an emergency. And the website states they have 24 hour service...

Before they even entered the building they were selling me on everything possible.
This was a small leak. Dishwasher.
I would Not ever use them again.
If you’re a woman, perhaps even a professional woman and older this is not the company for you. They left things torn apart and well, enough said.

The guy showed up on time and did a wonderful job saving my carpet that was soaked with water. I would highly recommend using them

Expectations was excelled and exceeded, Billy and the young man Johnny was above and BEYOND professionals I understand theere there to do their job but we both was blown away with the mannerisms and extra care, for that I'm recommend high praise and 5 stars for the service and attention to all details

We had Duraclean Restoration Services of Waldorf MD repair drywall, replace baseboards and paint in our basement that sustained water damage.
I found the team led by Melvin Tayman to be prompt, courteous and professional. Their work was impeccable. I could not tell after they finished where the damage had been. They left the work area cleaner than they found it. I highly reccommend this company.

I’ve had some rough move out issues in the past with getting my deposit refunded. So I called Duraclean to clean my carpets and the entire house. Not only did they do a great job, but the management company said it was one of the cleanest move outs he’d ever seen. Got my full deposit back. Great people, friendly and professional.

I have nothing but great things to say about this service! Extremely professional and friendly customer service. Top notch workmanship. Thorough. Fast. and very talented team. HIGHLY HIGHLY RECOMMEND!!!

I DO NOT recommend using Duraclean. They dropped my bed, and crack the frame, they also misplaced several of my belongings. They did not meet my expectations of work or communication effort. I have no confidence in this company as a whole and TOTALLY would not recommend them as a restoration company to anyone I know or communicate with.

The techs were extremely thorough and friendly. One of the techs was in training and the other was very patient and thorough teaching him the proper protocols. I will definitely use their services again.
Thank You

Duraclean did a fantastic job on my duct cleaning and mold treatment. The employees showed up on time and explained the process to us before starting the job. I highly recommend them to other customers.

From the start to finish Durclean stays in touch with you. Open commutations. Helps with the claim with the insurance company. And does a AWESOME JOB. Highly recommend them. A project manager was on the job at all times.

I would leave them negative stars if possible. They damaged our dinning room table moving our household goods to refinish the floors. They have pictures of our table before hand without damage and the picture of the damage immediately after moving the table back in. They still refuse to claim that they damaged the table even with their own proof. The project manager that came to the house to handle the claim was the most unprofessional representative I have ever encountered.