Logo of Premier Service Company Inc

Premier Service Company Inc

  • 701 Rice Mine Rd N, Tuscaloosa, AL 35406
  • Commercial Roofing
  • Industrial Roofing
  • Residential Roofing
  • Financing Available
  • Free Estimates
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

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What people say about “Premier Service Company Inc”?

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Recommended Reviews

Overall Company Rating
Excellent 4.9
Out of 39 reviews
5 stars
4 stars
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Misty Jones
Aug 7, 2025

Steven was the best! He communicated with us throughout the process and kept us informed as to what our options were. He was super professional and very intentional about giving us the best service. Premier is lucky to have him.

R E
Aug 5, 2025

Recently I purchased two vent fans for my bathrooms. I wired one fan and it worked, but the dimmers were another story. I had a friend recommend an electrician that came out, traced my wiring (it was correct) and connected the two dimmer switches. In the second bathroom, the switches were different and the electrician did some wiring in the bathroom and attic - prepping for when he would return because he had to leave for the day. He said he needed to run a length of 3pair electrical cord from the switch up to the attic, which he left with me. I drilled holes, cut into the Sheetrock and ran the cord for him. Patched it all up, no problem.

So, all that was left was the switch wired and the attic wired, 6 wires. When you get into Neutral, Hot, Traveler, etc., I’m lost. Better to leave it for the pros then risk burning your house down.

The electrician never returned, due to his job tempo. After a month, I got tired of waiting for him, so I made an appt with Premier Service Company. Two guys showed up this morning, listened to me, looked at everything and said over $600 to wire the switch and attic area. Obviously the price didn’t correlate with the amount of work required so I declined to move forward.

I will never use Premier again, and I’ve seen them at my Alabama State Job Building. I will advise our landlords of my unfortunate situation, and request they not to use Premier and pass this along to other property owners they know.

I understand a business needs to make a profit, but every service call needs competent people to assess and come to a mutual solution where both parties are satisfied. I projected $250 to $300. Premier left with $50 for the service call, when they could have made half of their total. Their tech said the cost pays their salary and maintenance of their vehicles.

If you’re thinking of hiring Premier, please be very aware of this company’s business model of ripping people off! One of my co-workers had them out to his home in the past and they tried to rip him off of thousands of dollars, when a different company handled his business for several hundred and were absolutely dumbfounded listening to his story.

Diana Watson
Aug 5, 2025

Premier is top notch and after many years, their service just gets better. Special thanks to dispatchers, Kathy and Lori!

Ellen Potts
Jul 31, 2025

The Premier plumber was very courteous and knowledgeable about the issues I had with my tankless gas hot water heater. They texted me his name and picture when he was on his way and he arrive very promptly after that. Great experience!

Sam Lowry
Jul 29, 2025

Chris Wallace was extremely helpful, answered questions, and made suggestions based on the issues at hand. Also, big thanks to Kathy for working around my schedule. 100% happy with the interaction and will use Premier again.

elvi perez
Jul 27, 2025

Steven was very kind although he wasn’t able to finish because the problem needed part change still he was able to explain the probable cause of the AC problem.

Sean Feely
Jul 25, 2025

EXCELLENT, fast service. I've been trying to get a plumber to my house for 2.5 yrs to fix multiple leaky faucets, with no success, before I called PREMIER. The customer service from initial contact to scheduling the appointment was top notch. I can't say enough kind words about the two service men that came to do the job. They were knowledgeable, friendly and helpful! You can't find service like this these days. Not sure if I got lucky or they liked me because I'm a veteran but you guys deserve a big thumbs up! EVERYTHING is fixed and it's the same day I called. The price was beyond reasonable as well. Cheaper thank dinner at Chuck's for sure!!!

Felicia Woodard
Jul 24, 2025

Chris did a great job checking out AC unit and troubleshooting the issue to help us with humidity issues at our office. I especially liked getting the text message letting me know he was on his way with a photo of who was coming! Premier Service was the right call!

Michael Reilly
Jul 22, 2025

He worked quickly to diagnose the problem and explained it in simple terms. The cool air is finally blowing again!

GreaseMonkey205
Jul 22, 2025

Great customer service and professionalism as always. My tankless water heater quit producing hot water so Aaron and Bo came to the rescue to diagnose and rectify the issue. I would highly recommend.

Will McGee
Jul 19, 2025

Love the team at Premier! They've done projects at my office and my home. They always respond quickly and provide great quality.

David and Lucas, in particular, recently worked on a project at my home. They were great!

Simon & Simon
Jul 17, 2025

I am thankful that Premier Service Company was able to repair my air conditioning system promptly, and I recommend them to anyone in need of their services.

Lauren Hulsey
Jul 17, 2025

What a blessing they were when we really needed them! So thankful for their great care and John Smalley for his courteousness and good work.

Ruby Whitson-Mills
Jul 15, 2025

Premier Service Company provided us with the best service you could ask for. The guys were kind, respectful and extremely knowledgeable about what our problem was. They fixed it within less than an hour. We will definitely use them again!

Keisha Lashae
Jul 15, 2025

Aaron was extremely professional. He was fast, organized and knowledgeable. Such a polite person. He cleaned afterwards and most importantly did not leave any mess. Would definitely request him if possible.

Paul Hardin
Jul 8, 2025

I work at a large business. Made an emergency call for help with one of our 18 units. The technician showed up in a very reasonable time. And immediately diagnosed an intermittent problem. Was extremely professional and knew what he was doing. I would highly recommend Premier Service Company for any HVAC commercial work. Great job guys. Paul Hardin

Marcus Whetstone
Jul 7, 2025

Fast service response, very knowledgeable tech. I will definitely recommend Steven Davis as my tech if I need service from Premier again. 2 thumbs up

Kasandra White
Jul 2, 2025

Steve did a great job. We has no air conditioning. Premier responded quickly and cost was reasonable. Thank you Steve!

JESSE DAVIS
Jul 2, 2025

Workers were pleasant and wasted no time finding and fixing the problem. Will use again if needed for other problem.

Darcy Johnson
Jul 2, 2025

John was very upfront let me know what was going to take place.
Very professional, but friendly..
Very knowledgeable.
I would use and recommend Premier Service again.
Excellent service!
Thank you JD!
Ms. Johnson

John Wade
Jun 30, 2025

Had a bad clog in main drain and it was stopping up whole house. They came out on a Sunday and had it fixed in an hour or so. Great service, great people. Love Premier.

J. Gibson
Jun 26, 2025

The technician, Mr. Lonely Mullenix, is very through, informative, and professional. We always request him to complete our Comfort Club inspections. The best!

Billy Gray
Jun 25, 2025

Great people to do business with. When you call you speak to a person and not a bot. Knowledgable about your issues. Will use again.

Randall Glasscock
Jun 22, 2025

Chad was here in a VERY timely manner despite the fact it was after 10 pm. He immediately got to work on the problem and was finished in less than 30 minutes! Not to mention friendly the entire time.

Pam Ryan
Jun 20, 2025

Your team from Premier did an excellent job. They were on time and kept us informed throughout the job. We highly recommend Premier Services.

Tim Whitehead
Jun 20, 2025

Aaron came and worked on fixing my showerhead. He was very professional and very courteous. I definitely would recommend using Premier Services.

Olivia Garner
Jun 19, 2025

Aaron was very helpful and nice. He explained everything he was doing as he was doing it and answered all of my questions.

Patrick Burnham
Jun 13, 2025

Employee AB was on time and explained the problem to me. The plumbing work he did was excellent. AB saved the day with his good work on valve replacement, garbage disposal replacement and stopped up sinks. Tops!!

Patricia Tessner
Jun 13, 2025

Service was on time, Benn explained clearly any issues or concerns, resolved issues and offered efficiency tips. Friendly and patient in answering my questions.

Barbara Carter
Jun 8, 2025

Steven provided excellent service. Explained all aspects of my problems/service. I am loving the way my air conditioner runs, feels like a new house. Thanks, Premier, for meeting my AC needs, and providing my veteran discount. Kudos.

Patricia Petitt
Jun 5, 2025

Thank you for sending Roman out to diagnose my water leak issue. He did a great job and was so easy to work with!

Karen Agee
May 23, 2025

Our technician came out Saturday night. We called about 8:30 and he was here! He found out what the problem was and fixed it where it would blow cold air until the next day when he could get a new panel for the outside unit. He was polite, very good T explaining the problem and very quickly took care of it! Premier is just the beat there is!!

Scott Edwards
Sep 19, 2024

Dylan was kind, courteous, and professional the entire time. He was even training an apprentice but it never slowed him down. He met or exceeded our time and expectations and price expectations. He also made helpful suggestions regarding our issue. We really appreciated his expertise and advice. Thank you Dylan!!!!

Matt Durbin
Jul 6, 2024

AC went out again after hours, same as the last time. Premier was on the spot again within half an hour of calling, and got it working again in about 20 minutes. Steven advised what the problem was and provided me with valuable, in depth information toward preventing and/or resolving the issue in the future. Their staff on the phone has always been very cordial and helpful, and have never made us feel like they were anything but super excited to help. All their field techs have been very knowledgable and personable, and we will continue to work with them in the future for all out household needs. There may be cheaper options out there, but the peace of mind we get from knowing Premier will always get the job done right and quick is priceless. Thanks so much Steven and everyone at Premier!

Jean Burleson
Jul 2, 2024

I have used Premier Service Company several times for plumbing and electrical issues. They respond quickly and are very professional and courteous. I could not be more satisfied with the service I receive from Premier.

Heidi Patterson
Jun 30, 2024

Mr. Benn Marler was a joy to have as a technician. He was exceptionally knowledgeable about his craft and was very patient in teaching me about the parts in question. He told me the technology behind the parts, explained how they worked, and then he broke down when it would be necessary to purchase them or if it really could wait a few seconds (leave him alone corporate). That honesty will carry him far. If I hade to have another service call from this company, I would hope he would be willing to service my unit once again.

Patrice Williams
Dec 18, 2023

He came in, turned off the water and got to work. The problem was handled in less than 20 minutes. There will be additional work, but we can survive until then.

Kathy Chappell
Dec 14, 2022

Brian the technician arrived on time ,was very courteous and checked and solved my problem.This was the second time for a service call for him in my home and I requested him.I Highly recommend him and this company !

Gerald Williams
Aug 18, 2019

The techs were on time and very professional as well as being friendly. They wore their PPE which was a good thing with the covid-19 crisis going on.

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • 701 Rice Mine Rd N, Tuscaloosa, AL 35406
  • Commercial Roofing
  • Industrial Roofing
  • Residential Roofing
  • Financing Available
  • Free Estimates
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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