Had I read the reviews before engaging work with PSI, I definitely wouldn’t have contacted them.
I called to schedule work to be done consisting of replacing 2 bathroom faucets, 2 shower head kits, 1 kitchen sink faucet and 2 toilets. One toilet was rocking and the other clogged often. I was told it would take one day to complete everything.
The first day, 2 plumbers came one hour late. We did not receive a phone call notifying us of the delay. They worked for 3 hours and left without completing the entire work order. We were told their workday had ended and would be back the next day to finish the job.
Day 2, late by one hour again and no notice. Two plumbers worked on the job for a couple of hours and again left because they ran out of time. The work was still incomplete. My husband discovered the bathroom sink was still leaking despite being told replacing it would stop the leak.
Day 3, plumber showed up late again, no notice. Work still not completed. Plumber was told about the faucet leak by my husband, which he fixed on day 4. We also mentioned that the temperature control in one of the showers was installed backwards. Turned the handle to cold and got hot water and vice versa. He fixed the problem and told us the cartridge inside of the faucet control to the shower head was previously installed backwards during our renovation 9 years ago. He said he reinstalled it correctly. Now, think about his statement. If the problem was the cartridge being installed incorrectly 9 years ago, don’t you think we would have that hot vs cold problem for the last 9 years?
Day 4, two plumbers showed up on time. Toilets were to be worked on. The one with the clogging problem was not resolved. We were told by the plumber that simply replacing the bowl wax would solve the problem. When he started to work on the toilet, he flushed it and it worked fine. Of course it would! My husband has been plunging the toilet as a temporary fix. He didn’t take the time to investigate further if there might be a problem down the line. He told us he changed the bowl wax and that some times the toilets are off center with the flange and bowl wax which can cause clogging problems. He assured us the problem was resolved and told us to call him back if we had any further problems. We had no reason to not believe him.
Guess what? Yup, the toilet is still clogging. I contacted Heather, the office manager, about being charged for a toilet that’s still not working. I even sent her a video of the problem. That’s when everything became really nasty and her tone towards us became combative.
I not only asked about the unfixed toilet, but also questioned why, what should have taken 2 plumbers one day to complete, was piece mealed over 4 days?
The comments we received back, the accusations that were pointed at us, just the whole combative attitude from Heather was a shock. When we asked questions, she’d answer us back with questions in rude and disrespectful tones. In one instance, I was explaining about some of the problems we were encountering, her response was, “If you’re totally unhappy with us, you should have cancelled the rest of the job and contacted another plumber.” She even went as far as to tell us that we should’ve called back our contractor who installed the shower with the temperature controls to fix that problem. As I mentioned earlier, the renovation took place 9 years ago. The guy is no longer in business and more importantly, we never had the temperature problem until the day PSI installed the new fixture. Furthermore, we don’t believe the plumber even tested the shower before leaving or he would realized the problem right away.
Bottom line is, we’ve asked to speak with the owner several times and we’re still waiting on a call back. I asked Heather for his email address. She stated all his emails go thru her and would not give us that information. Sound fishy? I wouldn’t recommend them to anyone.
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