Platinum Restore Water Damage

My home in San Pedro had a serious mold and water damage problem that needed quick attention. Raymond set up an urgent Saturday visit and explained how the team would safely handle the mold removal and take steps to prevent future water issues. Since my son is sensitive to mold, this was a really important choice for us. I felt confident that the job would be done right, and I decided to go ahead with buying the house. The clear explanation and professional approach made me trust their restoration services.

Harold was fantastic to work with when I had water damage in my home. He always kept me updated, answered my calls, and made sure I understood each step of the process. The crew worked carefully to protect my floors from any extra damage and left everything tidy when they finished. Harold really listened to my concerns and took extra time to check for hidden moisture in areas I was worried about. In a stressful time, you want someone like him helping you out. I highly recommend Platinum Restore Water Damage if you need water damage restoration in San Pedro.

After finding a serious water leak and some possible mold in a house I was preparing to sell, I looked for the best water damage restoration service in San Pedro. The team was very helpful and responded quickly. Jared made sure all the work was done exactly as I needed, which ended up saving my client a lot of money. Other companies tried to charge for unnecessary repairs, but this team was honest and efficient. The results were great—the house was restored fast and sold quickly. I will definitely use their water damage restoration services again. Highly recommended!

I can’t say enough good things about the team! I found a worrying spot on my wall that looked like black mold, and I was really stressed out. Even though it was late at night, I called to leave a message, and to my surprise, someone answered right away! Nathan and Wayne came out the next morning to inspect the water damage and started the restoration work right away. They were very professional, clearly knew what they were doing, and made a stressful situation much easier. I would recommend their water damage restoration services to anyone. Thank you for helping get my home back to normal!

We had a problem with our hot water tank that caused water damage in our master bathroom upstairs, and the water ended up leaking down to the main floor. The ceiling was damaged, the bathroom floor needed to be replaced, and the hardwood floors had to be refinished. Platinum Restore Water Damage was great to work with. Harold was very friendly and helpful on the phone. Dillon came out quickly to check the damage and made a clear plan for the repairs. Even though the job took some time because of scheduling, I was happy with how everything turned out. Marvin worked hard fixing the ceilings and bathroom, and he was also very helpful when it came to picking the right stain to match our cabinets. The final results looked fantastic! The team made sure to restore everything after the water damage, and I would definitely recommend them and use their restoration services again.

Jared and his team did an excellent job! After having a few other water damage restoration companies come to our home in San Pedro, Jared was by far the most thorough, informative, and knowledgeable. He approached our water damage problem with care and didn’t try to make the job bigger than it needed to be. The crew got started right away, worked carefully, were efficient, and treated both me and my home with respect. I would highly recommend this company to anyone who needs water damage restoration from a team that truly knows what they’re doing and values honesty and hard work. They made a stressful situation much easier for us.

hands down, this is the best water damage restoration crew we've ever worked with! we were truly impressed by everything they did to help us through a tough time at our grooming shop in san pedro. we had water damage on both the first and second floors, and they had to remove all the flooring. they handled everything with so much care and professionalism, even while we were open for business. you are outstanding, and we are very grateful for all your help!

When my basement in San Pedro had a sewage backup, I was really stressed about getting it cleaned up, especially with two little kids at home. Sebastian came out the same day and gave me a free estimate. The very next day, a team arrived to handle the water damage restoration. Wayne, Ernest, and another worker finished the cleanup in just three hours! They even sorted out all the damaged items and cleaned my plastic containers. Now the basement looks and smells fresh. I’m really glad I called Platinum Restore Water Damage—it saved me a lot of worry.

I contacted Platinum Restore Water Damage when we had a major water leak at my workplace that caused a lot of damage to the carpets and floors. Conner was really great to work with. He came out quickly to assess the water damage and gave us a fair estimate. The team got started fast, and after their restoration work, our carpets and floors looked as good as new. Conner even checked back the next day to make sure everything had dried out properly and that we were happy with the results. That's what I call excellent customer service! I would definitely use them again for any water damage restoration needs, and I highly recommend their services.

we had just moved into our home when we encountered a plumbing issue that caused a flood. thankfully, my property manager reached out to platinum restore water damage to take care of it. given the circumstances, we had a fantastic experience with them. they arrived on time, explained their process clearly, and conducted a thorough walkthrough with us after finishing the job to showcase their work. the team was incredibly professional and friendly. they did an excellent job! i would absolutely recommend this company to any family or friends in need of water damage restoration services.

We acquired a new office building that needed some serious help before the water damage restoration team arrived. They were incredibly professional and did an excellent job. Nathan was very upbeat and positive throughout the process. Another team member took care of the floors with great attention to detail. The crew leader worked effectively with her staff and kept everyone focused on the tasks at hand. One team member was always busy, ensuring that everything she cleaned met her high standards. It was a fantastic experience, and the transformation of the space was remarkable thanks to their hard work.

The team was outstanding in handling the water damage in our home. Their prompt and efficient response helped prevent any additional issues and made the repair process smoother. The workers, along with the contractors they brought in for various tasks, were careful, skilled, and thorough in their work. It was a pleasure to have them in our home, and they treated it with the same care they would their own. The quality of their work was excellent, and we are very happy with the outcome. We would recommend this water damage restoration service with complete confidence and no hesitation.

We experienced a pipe burst, and Nathan arrived promptly within an hour of my call to help manage the leak. He began the drying process by removing the drywall and setting up driers to prevent mold growth. When it was time to restore our home, Nathan and his skilled team of plumbers, drywall experts, and flooring specialists did an outstanding job. Their professionalism and quality of work were impressive! We are extremely happy with the final results and grateful for their assistance, as water can cause significant issues. This team is fantastic, and I would highly recommend them. They are true craftsmen who take pride in their work.

This wasn't my first encounter with water damage in my property, so I knew how stressful it could be. However, the team at Platinum Restore Water Damage were absolutely outstanding in helping me manage my anxiety during this difficult time. Their expertise in water damage restoration was evident, and they kept me informed throughout the entire process. Their friendly and competent team really shone through. It was reassuring to know I had their support during this challenging period. I am truly grateful to Jorge, Nathan, and Wayne for their presence and assistance during this stressful situation.

Our experience with Nathan was simply outstanding. We encountered an issue with our water heater expansion, which developed a small pin hole and resulted in a burst through our garage ceiling. The force was so powerful that it opened up a hole in the ceiling. Water trickled down, flooding the floor and walls. We had concerns about potential mold compromising our drywall and ceiling. Once we reached out to Platinum Restore Water Damage, we found Nathan to be incredibly upfront and honest. His knowledge and professionalism were evident, and he maintained a neat and personal approach throughout. We would undoubtedly recommend their services to our friends and neighbors.

Our back porch suffered from water damage due to a heavy downpour, causing some of the water to seep into our home and the HVAC system. When we reached out to Platinum Restore Water Damage, Marvin was quick to respond and promptly installed some industrial-grade dehumidifiers. Marvin coordinated with our insurance company to get the water damage restoration approved, and the following day Jared and Harold arrived to start the interior cleanup. Over the course of five days, they meticulously cleaned the ceilings, walls, furniture, countertops, cabinets, carpet, and LVP flooring. Jared and Harold were punctual every day and kept us updated on their progress. Towards the end, a crew led by Harold came in to clean all of the HVAC ductwork and the units in the attic. Everyone was incredibly polite and professional. Thanks to Marvin, Jared, and Harold for a job well done!

A big thank you to Ernest, Dillon, Marvin and the rest of the team at Platinum Restore Water Damage! Your presence and professionalism made a huge impact. The moment you arrived, my anxiety decreased knowing I was in good hands. Following a burst pipe and the resulting water damage, I was immensely grateful for such a committed, professional, courteous, patient, and communicative team to handle the water damage restoration in my San Pedro home. Ernest, Dillon, Marvin and the team were exceptional at every stage. They did a superb job! They kept me in the loop at every step of the way, from informing me about their arrival time to setting expectations about the process length, and updating me on the progress constantly. They were extremely considerate and made a conscious effort to minimize noise and disruptions, which was appreciated as I work from home. I would highly recommend them to anyone who requires assistance with water damage restoration. Rest assured, they will definitely resolve your issue!

the water damage restoration project seemed extensive, taking 3-4 weeks, but marvin needed to not only restore my unit but also the one below. water damage can often reveal a large number of hidden repairs behind walls and under floors, especially in older properties. marvin recommended these additional repairs, and the added costs were quite reasonable, suggesting he has reliable sources to work with. when marvin suggests a repair, it's clear that it's in my best interest to proceed in order to maintain the quality and longevity of the property. after all, who better to trust with these repairs than someone i already trust with a complex project like this. i certainly hope i won't need water damage restoration services again, but if i do, i know marvin will be my first call. i wouldn't hesitate to recommend platinum restore water damage, and marvin in particular, to any of my clients needing similar services.

Sebastian, the technician who took care of setting up the equipment to dry my carpet and other areas, carried out his duties with a high level of professionalism and care. He did an amazing job! If everyone performed their roles as proficiently as he did, we would all be pretty satisfied! The only hiccup was with a secondary contractor who was supposed to reattach my baseboards after the water damage restoration work was completed. When we spoke, dillon - the secondary contractor, mentioned that his services come with a minimum charge of $350.00. Considering there were only 4 pieces of baseboard measuring 151'15, and simple drywall-single prong staples were previously used to attach the baseboards, the price seemed a bit steep. However, despite the initial surprise, everything was handled professionally and the job was finished to a high standard. I'm thankful that I didn't let this minor issue affect my decision to hire these water damage restoration professionals. They definitely won my business!

Wayne and his team were immediately on the scene, professional, courteous and meticulous. I discovered a leak from the waste pipes in my kitchen that resulted in water damage to my cabinets and flooring. When they took the cabinets out, they also detected mold behind them. They went above and beyond to ensure the clean up and mold remediation was completed promptly, causing minimal stress and disruption. Wayne, in particular, was extremely polite and helpful. He took the time to explain every step and was always responsive whenever I had questions or needed to get in touch.

our family experienced significant water damage in our vacation home in san pedro, owing to a gradually leaking pipe. when we reached out for assistance, the response was swift. they comforted us, managed the clean-up, liaised with our insurance company, and even connected us with a fantastic service for repairing the serious damages. all of this was executed by professional and courteous personnel, like nathan, jared, and ernest. we feel lucky to have such an outstanding water damage restoration service in our community!

I've been dealing with water damage restoration issues in my crawlspace since I moved into my house. I've tried numerous companies and individual contractors, even having a sump pump installed by a firm I wasn't entirely satisfied with. At the beginning, everyone seems eager to assist, but over time, it feels like a lottery win to get a callback. Last year, I got in touch with a company but had to postpone the project due to financial constraints. Now that I'm back on track, I reconnected with Jared, the business owner. Right from the beginning, Jared has been immensely helpful, well-organized, prompt in his responses, and his pricing is very fair. Raymond, Dillon, and another crew member worked on installing the dehumidifier and laying out the new liner across the entire crawlspace. My main point of contact was Dillon, who was exceptionally polite and professional. They managed to complete the entire job in a single day, and when I went down to inspect their work later, I was amazed by how good the crawlspace looked! It no longer had that unpleasant, mildewy smell. In short, this company is worth every penny and I can't recommend them enough. They are highly professional, patient with all your queries (trust me, I asked more than 100), and they deliver their work as promised.

My encounter with Platinum Restore Water Damage was exceptional when I experienced water damage in my home due to ice dams. The proficient technicians, Marvin and Ernest, who were assigned to rectify the damage, were exceptional. They maintained a transparent process, explaining each step of the restoration in detail, and ensured every bit of dirt that resulted from the process was cleaned up. Their courteous demeanor and the care they took in my San Pedro home was as if they were working in their own homes. Marvin and Ernest made me confident in Platinum Restore Water Damage's services and though I hope not to have water damage issues in the future, I would not hesitate to call on their services again.

Platinum Restore Water Damage is one of the best companies I've ever had the pleasure of dealing with. The dynamic duo of Harold and Dillon, under the guidance of their manager Jared, responded promptly and efficiently to the minor flooding in my basement due to a leaky hot water tank. Their courtesy, efficiency, and expertise were evident in every step they took. They strategically placed equipment in a manner that cut down the expected four-day job to just two days. Their meticulous and careful approach to removal and demolition made it significantly easier for the rest of the team to rebuild everything, effectively managing the overall cost of the cleanup. I wouldn't hesitate to recommend them for any water damage restoration needs.

no one enjoys having to ring up a water damage restoration service, but when a roofing error left a large wall completely saturated, i reached out to a local business in san pedro. from the very beginning, my interactions with marvin were nothing but professional and helpful. the drying out process, overseen by nathan, was seamless. nathan arrived on time and immediately evaluated the extent of the water damage. he was clear and detailed in his explanation of what needed to be done and the associated costs. nathan then proceeded to set up the necessary equipment to dry out the wall, taking great care to ensure our belongings and furniture were protected. he kept a close eye on the moisture content each day and kept me up-to-date on the progress. his consistent communication gave me confidence in his abilities and reassured me that i had made the right choice in hiring this restoration service. i have nothing but gratitude for both marvin and nathan for their courteousness and professionalism. should i ever find myself in a similar situation again, i would not hesitate to employ their services. from my perspective, the team in san pedro was exceptional, and the job was completed swiftly and for a fair price. i will be sure to recommend this local water damage restoration service to anyone in need. 5/5.

Unparalleled Service! I simply can't express enough my satisfaction with the water damage restoration team in San Pedro. During an extremely hectic period, my office building was inundated with water. The team, including Dillon, Ernest, and Jared, handled everything from the get-go. Their response was swift, their demeanor professional, and their water damage restoration work was top-notch. Furthermore, interacting with them was an absolute pleasure. This marks my second encounter with them, and on both occasions, they managed to transform a dire scenario into a significantly positive one. I would strongly advocate for their services to anyone in need! Thanks again to the wonderful team!

Our main bathroom and the area around our water heater were infested with mold. Wayne helped us connect with Dillon, who tested the mold's toxicity and established a strategy for its removal. Wayne then diligently implemented the protocol, ensuring the affected areas were properly isolated to prevent any harm to us. Additionally, he arranged for a professional to replace the damaged drywall in our walls. The entire water damage restoration process, excluding the drywall replacement, was completed in a span of two weeks. The drywall replacement was finished shortly after. I strongly endorse this company for their exceptional water damage and mold restoration services.