Old Towne Inspection, LLC

Ben provided a quick and clear inspection report, which was great! However, he went to the home 5 hours early from his scheduled appointment time, which surprised my builder in a negative way. We also had a few questions after we received the report and were meeting with our builder in the morning. Ben wasn’t available for a five-minute follow up call. I tried to contact him via phone, text, and email beginning at 4:00 pm. My husband finally called on a different number, and he answered, but he was too busy to answer our questions. Finally, he asked us to email the questions, and he said he would reply that evening. We didn’t receive a response to our email until the following morning, a few hours before our meeting with the builder.
We planned to use him for our future inspections (closing and 11-month), but we have since changed our mind. We need to work with a responsive company.

Ben was great! I needed an inspection done quickly and he came through! Would highly recommend this company for all your inspection needs!

Ben was friendly and thorough. He was efficient in his inspection but also took the time to answer any and all questions that I had. He generated inspection reports within a few hours of the inspection; the quick turnaround was much appreciated. I will definitely be using him for future home inspections.

Easy process to schedule and very professional throughout. Ben did a great job reviewing all aspects of the home and providing an easy to understand and well outlined report!

Ben was incredibly thorough and we had the report on the same day he did the inspection. He comes highly recommended from me!

Ben is a true professional. He provided a very thorough home inspection and a report within a very short time afterwards. We would use him again in a second!

I contracted with Old Towne Inspection, LLC to do a Home Inspection prior to purchasing a home.
My wife and I could not be more pleased with the work and resulting Inspection Report.
The Inspector, Ben Morehead, was at the site-and ready to begin-when my wife and I (along with our Buying Agent) arrived.
After a brief but informative introduction, Ben got right to work.
It was obvious he was extremely knowledgeable and professional, and his work was very thorough.
Ben's wrap-up briefing was very detailed and understandable; he was readily able to answer all our questions.
We received Ben's extremely polished Inspection Report mere hours after he had finished.
His cost was quite reasonable. He and his company have our absolute highest recommendation.

Ben is extremely friendly and delivers an excellent report that clearly explains the extent of damage or general maintenance needs.

Employee was very nice and professional. He took his time inspecting every aspect of the house, and was very prompt with presenting the report.

Ben was Amazing. He was absolutely professional and very respectful. I would def recommend him for any inspection needed. He took his time to check everything. He was very detailed.

My experience with Old Towne Inspection was top notch! Ben was able to accommodate an inspection with short notice and the booking process was quick and easy, no hassles. On-site he was also extremely helpful in breaking things down as far as expectations, process and overall terminology to someone who's full time job isn’t in construction! He was considerate of time and was able to turn around his full, pre-dry wall inspection report within two hours. Extremely grateful for his time, insight and professionalism throughout the process. Thank you Ben!

Ben was able to get me on the schedule quickly. His inspection and report was very thorough. The pictures and details really helped me understand what I was looking at.

Ben was fantastic and very thorough when inspecting our home for a one year warranty. He made a list of what needed to be fixed and provided recommendations for things that could be done better as well. Couldn’t be more pleased with the level of professionalism and attention to detail. Would highly recommend.

This was a great experience, Benjamin was very professional and did a thorough job. He was very personable and informative.

Ben provided a professional and thorough home inspection for me to prepare for selling a house in Winchester. He provided a clear report and also was willing to answer my questions both during the inspection and after.

Great inspection process. Ben was patient and understanding at my concerns of the property especially as a first-time home buyer. He took account of the main things I pointed out and provided a detailed report of the observations he found.

Ben was really grate! We looked at a house with a lot of problems and Ben was very detailed with his inspection and reporting with descriptions and photos. Thank you!

Very detailed. I was late getting to the inspection and Ben even stuck around after the job was completed to explain the issues identified. The report was available online and super easy to review. The report notes were detailed and documented with pictures. Overall, I would highly recommend.

Ben was incredibly thorough, professional, and knowledgeable during our home inspection. He took the time to explain every detail, answered all of our questions, and provided a clear, comprehensive report. Highly recommend Ben for anyone looking for a top-notch home inspector!

Our Inspector, Ben, from Old Towne Inspection, LLC was prompt even though he incurred a small fender bender on the way to our new purchase site. He completed a thorough exterior, interior, mechanical, plumbing, electrical, structural and attic inspection. He even got up and walked and inspected the roof after it stopped snowing for about 1 hr. As a former home/ commercial inspector myself, he performed a " Top Notch Job"

Ben came out and did the inspection on the house I am interested in purchasing. He was great! He was kind, patient, and thorough. I had a lot of questions and he answered them all. I will definitely be using and recommending Old Towne Inspection in the future.

The inspection was far below standards. Ben "inspected" my roof while standing on the ground - and this was a second story roof with low slope, meaning that it was impossible to see much, and the contribution to my inspection report was a blurry photo taken with his phone. He was off on his estimation of the age of a roof by almost 15 years, which I learned later through an investigation by my home insurer.

He did not actually do the add-on sewer scope of my sewer pipe - something I requested because a tree had been planted about 5 feet from the 65-year old cast iron pipe, and I was worried about protruding roots. He still charged me full price for the scope he didn't do - even though he acknowledged that his video equipment was broken and he couldn't have taken the video promised in the scope contract anyway, and that he knew that beforehand. Instead, bizarrely, he scoped the easier-to-access, new PVC mainline managed by the city that runs underneath the street in our neighborhood. When I pointed out that I needed to know the condition of my own pipe, he told me that "it connected" to my sewer line. Apparently scoping a pipe that connects to your sewer line is enough, irrespective of the fact that it's a different year, different material, and not the pipe that's actually in my basement.

He also missed extensive evidence of a chimney fire, the lowest quote I've received to repair is $8,000, and the fact that moss is growing inside the chimney from leaks due to missing mortar.

When I asked him to inspect a large hole in the second story siding to see what was underneath (to find out if the house wrap had been compromised), he looked up at it - again, standing on the ground - and told me "whatever" was under there, "it's gray." That was it. Turns out there was a hole in the house wrap that had caused a leak inside the wall, which I learned after pulling up the carpet inside. I had suspected as much because the room where the leak was was the only room in the house that had been recently painted, and that seemed suspicious. That's why I asked him to inspect it in the first place.

I always try to work things out with small businesses before resorting to Internet reviews. I emailed Ben 3 times. He ignored my first email, where I pointed out that something major (requiring review from a structural engineer) was missing from the actual written report he completed. After that, I requested a refund, and his reply to both emails was just a link to fill out an excessively long form so he could decide "if my complaints merited investigation."

I reported all this to my buyer's agent, who recommended him to me and set up the inspection, and plan to send a much more in-depth explanation of the problems with his inspection to ASHI. Google has character limits so I cannot include the entire thing here; this is just a summary of the exceedingly underwhelming and inadequate home inspection service. I wish I'd had the 5-star experience that other people did, but unfortunately that was not the case. I do not, in any way, recommend Old Towne Inspection to other homeowners.

Really nice guy, super knowledgeable and knew exactly what he was talking about. Very thorough which is greatly appreciated! Overall would definitely recommend:)

Ben arrived early and was very thorough. He was super friendly and knowledgeable, and the report was ready in about 45 minutes! Highly recommend.

Benjamin provided a very high quality inspection. The inspection report, available in both web and PDF format, was very organized and detailed! I highly recommend!!

Ben is great! He was on time and fast but thorough with our inspection. Highly recommend. He even stayed after the inspection to do a last minute sewer line check that I requested. Our inspection report was very detailed and given to us that evening. Good dude and does a great job!

Ben is very professional, punctual, and takes his work seriously. He knows that his clients are anxious during home inspections, and he takes care to address all questions and concerns seriously. He provides a great summary report!

Used Old Towne Inspection for a home purchase. Thoroughly pointed anything out that he believed would be of concern and took pictures of everything in a well packaged digital report.

Ben’s inspection was conducted within a couple days of initial contact and incredibly thorough. We will use Old Towne Inspection for our future needs with confidence!

Ben was very helpful in explaining what he was doing every step of the way including the drone roof inspections. He was not only comprehensive he was also efficient as we received the report the same day.

Ben did an amazing job on our inspection. He pointed out issues that I wouldn’t have seen myself. Would recommend old towne inspections to everyone

Benjamin is awesome! Super friendly and willing to answer as many questions as you can think of. The inspection was very thorough, he gave his honest opinion of which things to focus on first, and the report (which he wrote up while still on site so we got it immediately) was clear and offered helpful guidance and tips. Absolutely would recommend Old Towne to anybody buying a new home, super satisfied customer.

Super thorough! Found water leak on new home!! On time and had report in less than 30 minutes. Very easy to work with. Definitely recommend

Ben was very professional and thorough with overall inspection. The report was comprehensive that included photos of all the items that require action to correct.

Old Towne Inspection is very reliable and keeps you updated to know of anything going on when you can’t be there. The inspection was very thorough and well explained. I would definitely recommend them and hire them again.

Our inspection was carried out by Ben, who was both very professional and thorough. I would highly recommend this service to others.

My inspector was incredible. Explained the process in depth; briefed me what he will be covering and how the report will be issued. He was friendly, courteous, and overall knowledgeable. Would recommend!

I am very pleased with Old Towne Inspection. The inspector was knowledgeable and thorough. The written report came very quickly with clear explanations and suggestions.

Ben was very thorough and helpful during my home inspection. He answered any questions we had and provided a very detailed report. I will be sure to use him again in the future!

Ben was exceptionally professional and thorough with our home inspection. He was flexible with us about the time and sent his report over to us the same day. The report was easy to read and understand. We would absolutely use Old Towne Inspection again.

Super nice and very thorough! Answered any questions I had and gave me recommendations and insight on everything they found.

We've used Ben twice now and we are super happy with how thorough his reports are. First time we used him before we purchased our new home to insure all was well and the second time around we used him for our old house to help us focus on the last details before listing. We are super happy he was recommended to us and we would recommend him to everyone <3

Ben was our Home Inspector 2x in a span of 3 months! When we were selling our home, the RE Agent referred Ben to us. We were so impressed by his professionalism and knowledge, that we wanted Ben to be our Home Inspector for our new construction home. We highly recommend Ben for your future home inspection needs. Steven and Holly Ryan

Matt was awesome. He was super friendly and didn't mind me being a fly on the wall. Answered all my questions and pointed out things as he went through his process.
High quality comes with a price tag but I came out with a very good understanding of the home and bill of health I received.

Ben is wonderful to work with. He is thorough, professional and friendly, and made the process of the home inspection so easy for me! The comprehensive report he provided was so detailed and easy to understand. Would absolutely recommend Old Towne Inspection LLC!

We’re really glad we chose Old Towne Inspections for our home purchase. Ben did a thorough job, took his time, and provided a prompt, easy-to-read detailed report.

I accompanied Ben, and the inspection was very detailed with explanations along the way. The actual report was emailed the same day, with photos and descriptions of everything that was found. Excellent!

Ben walked us through our very first home inspection. He made the whole process way less daunting than I anticipated. He walked me through what he was going to do, what I could expect from the process, and answered questions I had along the way. The report was detailed, was available quickly, and held great recommendations! I would highly recommend Old Towne Inspection to anyone!

Old Towne Inspections has been a superb company to have working for us. Ben Moorehead is a very accomplished and professional home inspector. His capacity to look at the house as if under a microscope, seeing past the surface appeal to the underlying structural components and exterior envelope. ( roof, flashing, gutters, siding etc.)
Having him check for excess levels of radon was a significantly wise decision as he did find levels that would need to be mitigated to bring down the radon to EPA acceptable levels. He recommended another company to install a radon exhaust fan who responded quickly. In the end we can now comfortably buy and move in with no radon worries. In life very little comes free. ( except salvation through faith in Jesus of Nazareth.) Our decision to hire OTI/Ben was well worth the investment made!