Nucar Volkswagen of Tilton

Installed a new headliner due to a water leak. Picked the car up over the weekend and the new headliner had multiple black grease marks on it. They cleaned it which has now left pilling of the headliner and water marks through out it. Communication on fixing the issue has been very poor and they are pushing to clean it again which won't fix the issue.

The nucar team was amazing to deal with. I give a big shout out to Jake Marsh he made the experience easy and fun. I recommend anyone looking to buy to go see him.

Travis, our service advisor, is great. He helped my wife when she brought the car in. You're lucky you have him. Your mechanic Andrew is great too. He has taken care of my wife's Tiguan since we bought it in 2018. Travis and Andrew are the reason we come to Nucar to get the car serviced. Please let Travis and Andrew know how happy we are with them.

I came in with a warning light issue and Travis got my car right in for a tech to look at it with no appointment. I was in and out in 45 minutes and he let me know it was covered by the warranty. So no charge for me! Overall it was a very positive experience.

I was expecting my car to be washed and have a quick vacuum after the service. Apparently you don't do this.

This is the fourth car my household has purchased from Nucar. Unfortunately, after a total loss accident, I found myself shopping for another new car. I called Michael Huckins as I’ve worked with him before and set an appointment to come in. I had done my homework and had decided I wanted a manual transmission VW Jetta, This was apparently a tall order as Manual Jetta’s are hard to come by in the New England area. I don’t know why VW doesn’t build more manual transmission cars? Anyway, Mike found me a 40th anniversary GLI on the lot of a sister dealership in MA. He had the car transferred to Tilton and I purchased it. The sales transaction went very smoothly (no haggle negotiation process). The whole buying experience was superb and I really love my new Jetta. It’s quite a sporty ride and priced fantastically for what you get in my opinion. I’m really enjoying my new daily driver!

The sales team was awesome. Harold was so helpful and made the car buying process a breeze. He guided me through the process, answered all my questions, and his communication was great!

Michael Huckins!!! He goes above and beyond!! This is the second vehicle we have purchased from him and he made what can be an excruciating process so easy for us! He went out of his way to make sure we looked at all our options and did not pressure us in any way!! He’s the best!

Nucar was great. They didn’t pressure me into something I couldn’t afford, and they treated me with such respect and kindness!

Very helpful staff, had a detached radiator hose and Travis helped reconnect the hose and set up an appointment to have my radiator flushed. Very timely and precise service.

The service is a little pricy but so worth it. Travis is always super knowledgeable about what needs to be done and willing to help in anyway he can.

Bad customer service as we had to call several times and leave messages to simply get feedback on upcoming parts to be delivered.. All for nothing as we were misled about options to ship parts to another state as car was moved to PA as part of start of college semester

I live an hour away. Took Jetta for 80m mile service on 8/31. Had a broken spring in rear. Replaced broken spring. After I got home a metallic rattle developed in rear of car, sounded like something was loose. Called Friday 9/1 at noon to speak to service. Receptionist said someone would call me back. Nobody called me back. I am away from home for 3-4 weeks starting Sept 4. My wife and I dropped the car off with a note on Sept 2. (we believe service is closed until 0/5) We need to get the car fixed and Nucar will have to drop the car off at our home as I will not be around. Looked at buying our third VW from Nucar in 2021 but salesperson did not follow-up on our questions/requests. We wound up buying a Toyota Rav 4 instead of a Tiguan. AutoServe was great. Not impressed with Nucar.

Working with Nick was a lot of fun. He greeted us at the door, and immediately ready to help us find the car we were looking for. He was polite, sincere, reassuring, and ambitious in a pleasant way. When we had questions Nick either had the answer or found it to our satisfaction. The test drive was a breeze, with Nick sitting with us to answer questions. Kate in finance was equally helpful and friendly. I was impressed that there were 2 cars in the lot of the model I wanted! And I bought one of them, driving it home the same day. I am very happy with my new car!

I got my car in for a major repair within only a few business days, it was quickly and thoroughly diagnosed, then I was informed without delay, in person. Nucar covered 2d rental. Brendan was outstanding throughout the entire experience - he was easy to contact, kept me well updated, was understanding of my situation, and clearly explained everything I needed to know through the week. I purchased my car in 2016 and have always had it serviced at Nucar: highly recommended! -JimN

My vehicle is ready when expected. I was greeted promptly by my service advisor Travis. I was kept informed about future services.

My service advisor, Stephanie recommended the DSG transmission service for my car. I am so glad that decided to have this done. I feel my cars performance has improved tremendously, specifically upon acceleration from a stop.

I will say that the service department does not have the greatest reputation and I've only lived in the area 4 years. This is one reason this is the first time I am using the service department of Nucar. If it wasn't a warranty problem, I would have had my regular mechanic address the problem. For now, Travis B. did an excellent job and was very friendly and knowledgeable!!! I will consider using Nucar Service Department in the future.

Very accommodating with my request for same day service. Highly professional from start to finish. Would use again, for sure!

Had the pleasure of dealing with Ron Clark. I was in a bit of a jamb with an Eos. Explained my situation and Ron generously was able to take care of me same day. Really appreciate him and his technicians help. Will be back because of him. Thank you Ron.

Had always taken our gti to Lebanon, but 2 months for an appointment so we tried Nucor. Very expensive repair but felt we were treated fairly our advisor was great, good experience. Nice to know the second option for Vw service is a vast improvement from our former provider.

We trust Mike Huckins 100%, and we had such a great experience with him for our first purchase, we of course went back to him right away this time. As always, Mike was helpful and kind, and we are grateful for him.

The sales person Jeremy really listened to what I was looking for and got it right with the first car.

Brendan was great - I trust him and therefore Nucar. Glad to see Dennis Gaudet and John Labonte are still associated are still associated. I trusted them as well - therefore Nu car. Gentleman that greeted me first was very nice!

Great customer service everything was explained to me. They went out of their way to make sure that my needs and my vehicles were done correctly.

Nathan Robinson was our sales person and made the entire experience a breeze. We would absolutely recommend people to ask for him.

My experience with NuCar service dept has been great. My 2022 Taos has had its share of recalls but the service dept has been wonderful. I have worked with Josh in the service dept and he is great. Very knowledgeable and explained everything to me in detail. He is a definite asset to NuCar and should be recognized as such.

Car service was fine, but the new tires put on the car were not aired to the same pressure (diagonal tires were 4lbs less than the opposite diagonal) and the car shook until we corrected it right after leaving the shop. Also, our spare donut tire wasn’t put back! It was brand new, only 15 miles on it to get the car to the shop. I have called and left a message regarding this; we’ll see what the shop does about it next week.

My car received damage in October. I couldn't bring it in for repair until February. It wasn't completely fixed the first time so I had to return it for another 2 days of work.

Harold greeted me immediately upon entering the dealership. He helped answer any questions I had and made the buying process quick and easy.