Nickos Chimney Company

Wish there were more stars. They just installed an electric fireplace for us. On time for both the quote prep and install; completed fireplace removal and new installation in one day; high sensitivity to keeping our house clean while working here; and an awesome sales team and support. Couldn't recommend highly enough

Hadn't used our gas fireplace in 3 years. Called Nickos to check it out and clean it. They originally installed it. They arrived on time, serviced and cleaned it, and gave us pointers on operating it. They were very professional. We were pleased with their service and gladly reccomend them to others.

Nickos does an excellent job installing gas stoves, and yearly checkip and maintaining stoves. I have had mine for over 20 years.

I called to replace a remote.control from a 22 year old set of gas logs. They were able to locate what I needed, came to the house checked everything over,cleaned the logs and made sure the remote worked properly. Everyone I dealt with was polite and professional. They covered my floor while working on the logs and wore booties over his shoes. I am very happy with Nickos Chimney!

Very nice people to work with. Technicians were very knowledgeable and professional. Solved our issue. Have used their services for years. Would recommend them to anyone for the services and products they provide.

Highly recommended. These days it's hard to find a reputable company. I found one. Although the replacement of my wood burner would not be cost efficient, the experience with Nickos was beyond compliment. I was impressed with the guys who came to measure. Very professional. They even used a drone to look at my roof. Also, they didn't try to sell me something I didn't want.

I am writing this to warn those who may be interested in getting a fireplace installed. I had a smoke fire in my fireplace and called Nickos to check the fireplace to see what repairs it needed. I was told by them I had a cracked chimney pipe and needed a full repair. I told them I wanted cedar wood around the fireplace as it was originally. I was told no, I had to replace the cedar around the fireplace with rock and that cedar was a fire hazard and there was a fire code against it. Accepting they knew what they were talking about, I paid half for cost of fire place, about $4000 and half for stone work, another about $4000 to have it installed then would pay the other half after installation. This was in Dec. '24. The man that was to do the installation at this time had back problems and needed surgery and wouldn't be able to install the fireplace for several months. Fortunately, during this time I received a flyer of homes in my neighborhood in Hidden Valley that were completely refurbished and for sale. The ones I saw had a fire place with cedar wood around it. Red flags started so I called Jody and questioned her about it. I told her I felt like I was deceived as pictures showed cedar around the fireplace like I wanted. We argued about this situation with no resolution. She later called me and told me she called the manufacturer of the fireplace and he said I could have the cedar around the fireplace. When she told me this I told her, see I was right! I wanted a refund for the amount I had paid up front for the rock. She refused. At the end of Feb. the fireplace was installed. We followed their instructions on starting up first fires. All resulted in heavy smoke in the house and was so bad I could not do any more fires. Not trusting Nickos anymore I called another fireplace company to inspect the fireplace Nickos installed. They took pics and reported back that the pipe was installed wrong that there were gaps and holes in it. I told Nickos and they came out to take pictures. They told me they would contact me. About a week later, there was a bad rain storm here. I still had not heard anything from Nickos. My daughter was awakened during the night with loud dripping. Water was coming down through the chimney. My daughter took pics and there was black mold all throughout the insulation. Evidently, water had been leaking into fireplace since Dec.'24. I was thinking if they had installed the fireplace with rock in Dec. I never would have known about the leaking or black mold. I sent my pics into Nickos demanding a full refund of all money given to them. They did refund me my money. Since they lied to me about needing the rock, when I didn't, I now wonder if my chimney was really cracked like they said?

Highly recommend! Chris and Sean were professional, clean, neat and efficient. They serviced our chimney quickly, and left no trace. I’ll definitely use Nickos again.

Came in to get a new fireplace grate. Huge selection. Fairly priced. Great service. They have a ton of fireplaces, wood burners, mantles, and accessories. We bought the grate and are checking on a mantle.

This is only of THE only places you can go for a wood stove, and buy with confidence. Honestly. They are very patient in explaining things and talking to you about stoves. It's nice that they also seem to carry all the big names in the business.

Want to send this before the holidays devour us. Fireplace mantle brought and installed this am. We are estactic about the appearance,color and fine craftsmanship put into our mantle by your employee. It looks fantastic. Thank you so much for taking on this task for us and have a wonderful holiday to you all. Sincerely Peter and Nancy Urick

From the guys that came out to assess the damages immediately following the New Year’s Eve house fire which completely destroyed my living room to Jody the estimator, to the Latrobe store staff, to Lisa the scheduler, and to the installer Butch and his new helper Justin, words cannot express just how grateful I am to each and every one of them.. What an absolute STELLAR JOB each one of them did. So helpful. So patient. I couldn’t be happier with my new wood stove. It looks SPECTACULAR! PS: Nickos, please give your employees, raises! They work so hard for you. Butch, who came out to my place to install the stove, worked non stop for 10 hours, never stopping for lunch and never surrendering to defeat with each and every hurdle that presented itself, trying to get through my stone wall, wood ceiling, and roof. AMAZING employee you have there.. Cherish him. Reward him. Reward all of them. PPS: ⚠️Warning⚠️ Wood stove may create an immediate, unexpected animal trip hazard.

As usual, our technician did an outstanding job cleaning and doing annual maintenance on our Nickos purchases. We have a gas living room fireplace, and a ventless stove in our family room.

He's meticulous, and did a great job going over our fireplaces, adjusting and cleaning as needed, They run flawlessly, and we're grateful for the continuing excellent service,

We would never choose another company. Nickos has made us permanent customers, and we're really pleased.Thanks to the entire staff at Nickos!

They know fireplaces and wood stoves. Great team and wide selection of everything needed.

Full service on what they sell

We bought a new fireplace door and there were some issues that were the manufacturer’s fault. Niko’s made sure the issue was resolved. It took some time but we were very satisfied with the end result.

I had called Nickos Chimney Company with some concerns about a pellet stove I had purchased from TS. I was a first time buyer of this product, and uneducated on the "little things" to be aware of upon owning and operating a pellet stove. Even though I did not purchase the stove from Nickos, they were kind and willing to help. I regret not researching, and discovering Nickos prior to my purchase at TS. I was amazed with the customer service, and support they gave me. They even ended up having all of the parts I needed to complete my stove installation after calling every place I could think of within a 30 mile radius of my house. All stores were out of what I needed but them. So worth the drive. I will only be dealing with Nickos moving forward.

We have an exceptionally large fireplace opening which not every fireplace company was willing to work with but they were. In addition, the first starter they brought, the one I requested, would have meant that my logs were not centered. Without me having to ask, they offered to replace it with that would allow my logs to be centered. I couldn't be happier.

Nickos staff were courteous, professional and just first rate in every aspect. They did a quality repair of my old chimney, installed a new liner and cleaned up after themselves. I couldn't recommend them more highly.

I absolutely never feel inclined to leave a negative review for any small business when I have a bad experience; however, my husband and I have not been treated more poorly than we have at Nickos during the entire 12 months of building our home. The entire staff (other than the exception of the woman who rang us up - initials were “ts” on our order slip) were completely and utterly rude. There is no other way to put it. We felt like no one wanted to help us and they did not value our money. We stopped in to buy firebrick on Friday at 4 PM - I’m guessing that’s why they were annoyed; although they are open until 5 PM, no excuse. The man who loaded our vehicle (not sure what his name was, but he had on pit vipers) sat on the fork lift while my husband and I loaded everything. When we were finished, my husband said “thanks so much, have a nice weekend!” and the man did not say anything, shake his head, smile, or acknowledge us.

The point of my story is this: Nickos - do better! Show gratitude for your customers and the business they bring you. Kindness goes a long way in the world we live in today.

We love our new gas fireplace insert and new wood burning insert! They are beautiful! Nickos did an amazing job with the installation. They ran into unforeseen problems with our fireplace, but they persevered and got the job done!

Right on time and quality of work was just like everyone told me very good. Have heard from multiple people these guys are the best around and I’d agree after using them for our project at home. Hopefully will save some $ in the long run!

I need a cap on my chimney. I had no idea about the size, width, what type. The two women at the Service Desk were attentive to my dilemma when I explained my situation with someone else.
I didn't know this was a busy time of year, but was happy with the date that is scheduled. When all is done I will let this site know.

Purchased a new Buck wood insert. From start to finish Michael was very professional and knowledgeable about the product that was best for my heating situation. He went above and beyond to make every detail of the purchase right. All of the office staff were very friendly and treated you like you were there all time favorite customer. If you are considering a stove give this locally owned business a look, you will not be disappointed!!

Very nice, neat workers. Excellent finished work. Done on time and on budget. Answered questions and were polite and courteous.

It was my first time at the location. Everyone that I met was very helpful and it is a beautiful showroom and store

Worked with Jodi. Very knowledgeable and friendly. It was a very long process to get what I ended up with because of my homeowners assoc. She was quite patient. She's definately a great asset to Nicko's organization.

The two men that came were very thorough with us throughout the hour that they were here. They explained what they were doing and they left us with a how-to for next winter.

They were very knowledgeable and professional. Made us feel at ease. Installers were on time, polite,
professional and got the install done quickly and cleaned up nicely.

Our experience was super, from start to finish. Scheduling was a breeze, communication was excellent and the work was completed in a timely and cost efficient manner. I would certainly recommend them to anyone needing work on their gas fireplace.

Beautiful showroom, very friendly and professional staff. The installation team was extremely knowledgeable, skillful, and left our home as neat as a pin when they were finished. We are thrilled with our Lopi gas-burning stove and highly recommend Nickos.
Update 2023: We have since purchased a wood-burning Lopi from Nicko's, also. Again, their service was top-notch, we couldn't be happier with our purchases and installations.

I had my wood burning stove and chimney cleaned. The men did an excellent job, were professional, courteous, and polite. They put down drop cloths, cleaned up after the job, explained everything, and the price was very reasonable. Would highly recommend to others!

great company, service man on time and professional. Office staff was great to deal with on the phone. Will use them again!!!

Took months to get an appointment. They showed up early the day of and took pictures as well as measurements. I was told I would receive a phone call with a quote. I did receive a quote by mail over a week later. I understand you took pictures, but you never got on the roof to physically inspect the top of the chimney.

Responding to your letter: that’s great that your estimator has 44 years of experience and you’ve been is business for a long time, but I’m not going to sign documentation committing to a 2K job without somebody getting on the roof. I contacted another company and they did indeed get on the roof and were very nice to work with so I committed my money to them.

I had them come to the house to make repairs on my 20 plus year old stove. The repairman did a good job and Edie was very helpful with getting me info. Thank you.

Our experience with Nickos Chimney Company was fantastic. The craftsmanship and overall work they did in our home was beautiful. We are thrilled with out new fireplace. Look no further than Nickos, they will walk you through every step of the process with complete customer satisfaction.

I purchased a pellet grill. There was a little confusion and I was given the wrong model. Unfortunately I didn’t realize it until after I came home and put it together. When I contacted Nicko’s, they couldn’t have been nicer or more helpful. They said they would give me the correct model and wouldn’t charge me for the additional amount (since it was the newer model). They also offered to deliver the new grill and pick up the old. Definitely went above and beyond. Great company and highly recommend!

Highly recommend this company. We are very pleased with our new wood insert. The team that installed, Butch and Adam were extremely
Professional....wore masks and left our house clean following installation. Great experience!

Could not be happier with my experience! Technician did a fantastic job, super professional and really knew what he was doing. Highly recommend!

Staff is pleasant, knowledgeable for the most part about most of the products. They have a lot of products to choose from to keep you warm. I like the accessories that they carry too. Nice to stop in and browse. You never know what home improvement that you might decide to cuddle up to this winter.

Nickos repaired our chimney and they also installed a pellet stove. They do awesome work and we will use them as needed in the future.

Very efficient when ordering the product. Kept me up to date with everything! Customer service was above and beyond! Would recommend them for any of services they offered.

Beautiful display room. Many options . First place that we checked that had sales and the customer service was above and beyond felt walk waking into a friend's business

Sells excellent products and helps in every aspect to fix a solution. Can’t go wrong when going with Nickos Chimney company!! Everyone is super nice to work with!

It was a great pleasure in doing business with them. The personnel we met were extremely knowledgeable of the product purchased and installation of the item. Wouldn’t hesitate to recommend their product line or the installation process. Very pleased. Great job

They did a fantastic job on my mantle and new fireplace doors. They were here when they said they would be and got the job done quickly. They were very professional. I would definitely recommend them. They checked everything out and made sure it was working well. They also made sure I knew how to work everything. They were very knowledgeable .