Nichols Inc.

Quoted from other reviewers: “DO NOT do any type of business with this company. RUN AWAY! They do not communicate with you, they put off work for weeks and weeks without explanation.” In our case, they put off work for months. They charged 1000 SF work while they only did 800 SF.

I had a water heater leak in my house that damaged the floors and some walls. Jerry, the owner, came out initially and explained the process to me. He was very reassuring and responsive in helping with the insurance claim. Luke came out quickly to do estimates and get everything shipped off to insurance. Once I got the check from insurance to cover the cost and signed the contact with Nichols, that was the end of most of the communication. The job spanned out over 5 months and it was so difficult to get information. We requested to speak with Jerry directly on numerous occasions with issues and were always sent to a project manager or someone else. We never heard from him after signing the contract. The new floors look fine but the process could have been so much smoother. The entire situation was stressful as it was and having to call so many times for updates added to the stress. They were nice enough but I don’t know if I would use them again or recommend them to someone else.

They helped me with my first water loss. I did not know what I had to do since this was my first incident. The owner, Jerry Nichols, said he represented me when talking to insurance and he did just that. Took a while but that’s how it goes I suppose and he did a fine job. Thanks. Recommend and upstanding individuals

We had a water leak that caused damage to our house. Nichols did an amazing job communicating with us and explaining the process needed to fix our home. They were professional friendly and on time. We are grateful for their prompt efficient service..

Thank God for Jerry and his crew at Nichols. They cleaned up and cut out moldy drywall caused by a pipe leaking in our crawl space at our place last week and were professional, on-time, clean and respectful of our home and left our house looking much better than before the leak happened. I am so happy and thankful to be living back in my den and enjoying my new space.

I used Nichols Inc. for both my mitigation and rebuild. The staff is very friendly and communicative. They helped me through all procedures of my claim and answered all of my questions (I don’t have a lot of experience with this). They helped me pick out my materials and even stayed on the phone with me while I was in the store.

The process took much longer than I thought it would and my materials arrived broken a few times, which was frustrating. However, I am extremely happy with the end result. I am relieved to have my house back. I would absolutely use this company again

I was referred to this company by a local plumbing company due to the water damage in my bathroom. Poor toilet installation from the previous owner.

I will never use Nichol’s again and will advise anyone to not use this company for any services if they are brought up. The only saving grace was Shana(sp?) at the front desk - she was very helpful and had great communication.

TLDR - bathroom was demo’d then Nichol’s later canceled the reconstruction due to it not being profitable for them. False advertising as to what they provide and will up charge you for the features you want installed. I am not working with insurance due to the cost of the repairs and fear of losing insurance coverage. This company is a joke and their processes are outdated. Currently stuck finding another contractor to finish THEIR job.

The owner, Jerry, was in my house explaining the process. The air during the conversation was a little condescending but I didn’t think too much of it because most companies have to assume you know nothing about what is being done. In reality, Jerry was letting his true colors shine.

They did the mold remediation. This work was completed at $1,200. The team was nice but left marks and scuffs on the wall without notifying me while I was home. Small house - it happens - but communication was lacking on that front.

Their truck stalled out on my property and was left for a full 24 hours. They left debris in my front yard, but that was an easy clean up. On top of that a contractor was sent out to do a moisture reading later in the process and even the contractor was confused as to why he was sent out considering the drying equipment had already been removed.

Their estimator came out to conduct his part of the process. During this visit I had mentioned I was looking to procure the replacement shower, vanity, and flooring. Then and there the estimator, Luke, should have discussed this with me. Instead I received an email, not a phone call, informing me of the cancellation of the their services.

This clearly doesn’t fit into their business model because they weren’t able to price gouge me on the hardware. The reason they told me they wanted to bring the equipment in on their own was to “inspect” it and to ensure all hardware as there and wasn’t damaged.

It doesn’t take a genius to procure your own hardware, especially if you have lite experience with any general contracting or plumbing.

The reason they do this is to over price their services on the contracts by “inspecting and storing” your hardware.

Do. Not. Recommend.

The team at Nichols have been nothing short of stellar and amazing. Every person on their staff has been kind, patient and did quick and great work to get a giant mess cleaned up quickly. Highly recommend. Super professional and helpful with all of my many questions. Excellent customer service and work. Super grateful for their help.

DO NOT do any type of business with this company. RUN AWAY! They do not communicate with you, they put off work for weeks and weeks without explanation. They send out subcontractors and do not do the work themselves. A two month project is now going into month SEVEN and it’s still not done! RUN!.

These guys are the best ! They came out quickly and helped repair the water damage in the ceiling and bathroom floor due to our hot water tank leaking. They are super nice and helpful too!