I don’t ordinarily start a review like this, but this gentleman deserves it. Hats off to Mark Cafaro of Next Phase Roofing + Construction. He's a go-getter.
I recently had my property inspected and was informed that an area of the roof had been patched up with spray foam by a likely DIY’er. It was suggested that I have it looked at by a professional roofing company and repaired if necessary. So, on Tuesday, 01/10/23, I contacted several roofers, via Yelp, to determine what kind of damage I might be dealing with, if any, and the extent thereof. Several roofers came by. Three further discussed the matter with me. Only 2 suggested a water test to determine if it was even necessary to proceed any further or just a matter of closely monitoring the situation and proceeding if it should become necessary. One of the 2 quoted a charge of $450 to run the water test. But only 1, to my surprise, offered to do the water test at “no cost”. Remember those words. Guess who I went with (rhetorical question)?
On Friday, 01/13/23, I met with Mark and his colleague at my property at 11am. Initially, I was only concerned about the area of the roof that the inspector previously informed me about. However, upon mentioning other ceiling areas inside the home that appeared to have had water damage in the past, but had since been patched up, Mark took it upon himself to inspect other areas of the roof (to include water testing), as well as inside the attic to determine if and where water may still be accessing the home therefrom. Mark and his colleague spent the better part of the afternoon inspecting the roof and attic, and again, at “no cost”.
Mark informed me that water was still entering the home through one area of the roof that lead to a previously patched up area in the home. It turned out that there was a leak around the B Vent flue pipe area due to poor caulking and an improper seal. I asked Mark what the cost of the repair would be and he offered to do the repair, once again at; you guessed it. ”No cost”! I actually thought I was getting “Punk’d” at first, for those that may be familiar with that once aired MTV practical joke reality television series. In exchange for this service, Mark simply asked that I leave him a Yelp review. No, I’m serious! Now, it may be that it would’ve been a minor cost and had taken minimal effort for that type of repair, particularly for someone of Mark’s skillset. It’s also no secret that word-of-mouth promotion is the most trusted of all forms of marketing and 86% of customers trust word-of-mouth reviews and recommendations. So, it’s good business sense. But he still offered to take time out of his schedule to do it free of charge. And that’s after having already spent the afternoon inspecting the roof and attic during his initial visit, free of charge. This, in my opinion, says a lot about his character. I was very much impressed. So, I agreed to leave Mark a Yelp review, and he scheduled to come back out on Monday, 01/16/23, to make the repair.
On Monday, 01/16/23, at 9am, on a 55° morning, Mark came back out with his crew as promised, and within an hour, completed the repair. He explained the process and sent photos to illustrate his explanation of the work performed. He assured me that no water would get under the base flashing as before. I'll have to wait until the next storm to find out, but kudos to Mark for addressing the issue before it became a problem, and again at “No Cost”! Let that sink in.
I’ve said in the past that I've seen my share of reliable contractors and those that I wouldn’t trust to change a light bulb. Mark, with Next Phase Roof + Construction, is one of the good ones. I'd spoken to him briefly following our initial meeting and he informed me that Next Phase had been in business for 4 years. With his kind of leadership and work ethic, I suspect they'll be around swallowing up the competition for years to come. I know just who to call should further roofing concerns arise and I would highly recommend Next Phase for your roofing needs. Thanks Mark!