- 40 Clubhouse Dr, Cromwell, CT 06416
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Locally Owned & Operated
About the Business
What people say about “Next Level Building Services LLC.”?
Customer feedback is heavily negative, with multiple reviews highlighting severe issues such as poor communication, lack of permits, and aggressive behavior from the company. Complaints include projects left incomplete for extended periods and a lack of responsiveness, leading to significant financial and emotional stress for clients. There are a few positive reviews, but they are overwhelmed by serious complaints about the company's overall service and reliability. The communication and customer service are major points of concern, indicating a troubling trend in their operations.
What Users Like The Most
- Amazing to work with from the beginning. Detailed consultation during the quoting process with ample patience through all of our questions.
- Very reliable and trustworthy crew.
- Will and his team did an outstanding job with a roof repair and water damage in a closet. He communicated daily on what work was going to be performed.
- The team of NLBS did a great job during a trying heatwave. Always timely and professional.
- Will was extremely responsive and professional, always making us feel at ease and confident in the work he was doing.
What Users Like The Least
- He performed work on my home without pulling permits, causing an ongoing problem with the town.
- Communication dwindled, excuses were constantly made and no work was being done.
- Eight months later after being completely ghosted with a project we had to finish ourselves.
Recommended Reviews
DO NOT HIRE THIS COMPANY
Take a look at the BBB profile. When I hired him in November 23, the business was accredited and had good reviews. He performed work on my home without pulling permits, causing an ongoing problem with the town. Constantly hunted for change orders throughout the project. Poor communication, generally aggressive and argumentative, and overall unpleasant to work with.
It's taken some time to write a review due to things starting off well in January. But as the time went on the communication dwindled, excuses were constantly made and no work was being done. We'd go weeks without hearing anything then would receive a phone call with an excuse and more broken promises multiple times. Now we're left 8 months later after being completely ghosted with a project we had to finish ourselves, out thousands of dollars and beyond mentally stressed. Our project was started poorly which required more work and money to properly finish it.
Amazing to work with from the beginning. Detailed consultation during the quoting process with ample patience through all of our questions. When it came time for the install, everyone involved was professional, friendly, and happy to work with us!
We have since had solar installed and the solar company told us that our roof is one of the best they've seen, and that the attention to detail and quality of work is very impressive.
William and Kevin are a dynamic duo and we look forward to working with them for all of our future projects!
- 40 Clubhouse Dr, Cromwell, CT 06416
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Locally Owned & Operated