Mt Vernon Building Center

Sara is our kitchen design expert and we connected with her very early on in our project. The outcome was awesome to say the least! Although we had a few complications on this project, she was always very quick with an answer to keep the project moving forward. She went the extra mile, literally when she drove out to the supplier to pick up panels that had been delayed. Her support after the sale was invaluable! She's the multi tool you want in your back pocket! Her contacts, her knowledge, and her experience will get you from day one to job complete with the least resistance. You should want her on your project!

We stopped in to look for this and that - just starting to DIY a few projects. The guys here were super helpful and took the time to listen to our plans and answer all of our questions. We were really impressed with the fastener selection - easy to navigate and they had everything we needed. Plus a lot more that we ended up buying just because! We'll definitely be back.

I changed my review from (☆) to (☆☆☆☆☆) because i respect the fact that you took the time to address my complaint. I still want to talk to someone about what had happened because your employee really caused me a lot of issues and almost cost me my job

My business will not rely on them as part of my supply chain. You can bring thousands of dollars of business to them and the moment you need a return, their ethics go to hell. The floor manager is the heart of the problem. The rest of the staff is not. With profit margins as tight as they are, you can't entrust your margins with a moody unethical floor manager to make the correct decision suitable for both parties. Plus I constantly find they have inventory one day, and not the next making the time you spend being loyal to the business extremely difficult. There are other building supply stores that are not Big Box stores. Those stores have earned my business. I will no longer enter this business again.

The following is a portion of an email that I sent to the president of Mount Vernon Building Center: First, every time I've been in the store the customer service has been exceptional! The guys have been available, friendly, and professional. They've even started to recognize me and call me by my name. Second, as a homeowner and not a contractor or carpenter, I have needed some advice and recommendations. The guys have been very knowledgeable and their advice has proved true and helpful. Third, having the material delivered has been great. The delivery guy is on time, happy, and helpful. Lastly, the materials I've ordered have been quality and in good shape. I could go on, but I think you get the picture... I'm a big fan of MV Building Center! Thank you for running a quality establishment. I'm grateful!

Our second time giving a try this store

First time our guys were most of the time ignored and treated differently.

Our second time we were skipped even when the other person who got there after us insisted in waiting to be attended. no one asked if we nedded anything.
Worst customer service we have had.
Business don't see color right.
We decided to leave the store, and not coming back ever.

Mt Vernon building center has been around for a long time and has always been a great place to go for commercial and residential construction needs. They supply a large list of tools and supplies along with lots of hard to find species of hardwoods for woodworkers. They have a large lumber selection as well.