Moana Nursery

We bought a yard of some aggregate, and it was painless and fast. Also, any other time I've been to one of their facilities, things went well. Overall, they have knowledge and product! Great job, folks!

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As a complete novice with plants and trees, I was so grateful for Sue at Moana Nursery. She was incredibly knowledgeable, patient, and helped me pick the perfect plants while explaining their care in a way I could understand. Thanks to her, I left feeling confident and excited to start my plant journey. Highly recommend Moana Nursery, and especially Sue!

Some of the people working there are knowledgeable about plants and trees, and mostly the staff is friendly and helpful.
We have purchased trees there in the past, however, and they tag the ones we want while we are there, but then they deliver different (inferior) trees to our home. They are probably selling the ones we tagged and selected to someone who comes in to do a carry-out, then just replace the tree with some other one on the lot that was not selected by the customer.
This is very disappointing and we have not been happy with the trees that were delivered and planted by Moana as a result.

Not only are you much more expensive than your competitors but you also shorted me at least a half yard of dirt on a 1 yard purchase. After walking the yard for roughly 15 minutes to finally find somebody to help me the woman that I was able to flag down also seemed very annoyed that I needed help in the office to make a purchase. Instead of helping me, she told me to keep waiting and somebody would eventually be there.

After leaving a bad review I was very quickly contacted by the general manager Sandra, who was very eager to fix the problem and offered a full refund. She was very nice and apologetic. This company may not be perfect but they take responsibility for their mistakes and they really value their customers. You don’t see this a lot these days. Thank you.

This was the first visit to Moana Nursery and we were impressed, this is a really nice store. By the way, we ended up buying a Amethyst Falls Wisteria, a nice find.

I've been purchasing plants and trees from Moana for years. The employees are always friendly and go out of their way to support you and provide advice. It's great to have a nursery with such knowledgeable people. Recently I had a problem with a Honeylocust and the manager at the South Virginia location gave me the help I needed. You will not get this level of service at the big box stores. Thank you!

I purchased a memorial tree (blue spruce) last year. I expressed concern about a brown section. I was assured that the warranty program was awesome and the tree would survive.

The spot never recovered; however, the store went above and beyond to help rehab the tree and make sure we had a solution that worked for us.

I would purchase from Moana again and I'm thankful for their help in keeping good memories of my beloved dog.

Had such a fun time picking out flowers with my kids! We also enjoyed walking around looking at all the plants, flowers and other items they have available to purchase! We loved seeing the ladybugs flying all around from the ladybug release!

I had a picture of a tree on my phone that I was looking for to plant in my yard. Ben was spot on in identifying it and arranged to take us to where the trees were. Great customer service!

I maintain a spreadsheet of plant survival rates in my garden. Plants from Moana have the highest survival rate among all the Reno nurseries I have bought plants from.
Gardening in Reno in not easy. Many of the plants I plant end up dying. The quality and adaptability of the plants from Moana are among the best.

Friendly, knowledgeable staff. Found the pots we have been looking for 2 years at a great price along with a ton of plants... thanks Jeni for all your help!

Seeking fresh cut Christmas trees and this was our third stop. Moana nursery had a great selection in our size (8 - 9 ft) and the price was right at $99. Beautiful shape and seems very fresh. Staff was extremely helpful in selecting a tree and also trimmed the bottom and helped us get it on the roof of our car. Highly recommend. We'll be back in the spring for our landscaping needs.

Very friendly and helpful staff!! Lots of amazing holiday decorations and other home decor items. Great at helping us with our landscaping questions.

Knowledgable staff. Great selection of plants, accessories, hardscape materials. Got a tree problem or plant selection question? Be sure and ask Mike, He is the best!

My friend was looking for some type of outdoor decoration for her yard to take the place of a tree that died. We found a beautiful ornamental planter with pedestal that will be perfect! Carolyn was very helpful in giving us the price & delivery information. Compared to some others we’ve seen, this one was reasonably priced considering how large,heavy, & beautiful it is. They had a large selection of fountains, statues, trees, plants & boulders. It was comfortable even outside as they have “sun netting”. My friend has been a customer of Moana Nursery for over 15 years… if I lived in RENO it would be my nursery too!

Their rock truck obliterated my car with gravel on the freeway. I got photos of their truck, took my car to their nursery to show them the damage. Gave them my information and a chance to make it right. Rather than do the right thing, their Manager (Mike G) argued with me about where their rock truck was that morning and told me how their insurance company won't cover the damage they caused. Well Moana Nursery, when you care about the community you live and work in, sometimes you do the right thing even if it means your insurance company won't pay for it. You lost a long-standing customer and you'll lose more because Reno is still a small town and you don't treat people this way. Sincerely, John

I often call this great place with many different questions and they are very helpful, if the person on the phone does not know the answer they find someone who does. They go above and beyond.

So Ticked Off.
I ordered a plant from the garden shop to be delivered to my sister for her birthday. I told the very polite order taker that I wanted to spend no more than $125.00.
They sent a 6” plant in a ceramic pot. The bill was $155.00! My sister lives 2.1 miles from the nursery but I still paid a delivery fee of $25.00.
It was an over budget, over priced, disappointing experience.

We went to Moana Nursery to get soil and plants for our raised bed. It was a bit hard to find just what we wanted. The herb section was not diverse. They had scads of different mint plants but no basil, which is what I wanted. The gift section is wonderful with many unique and tempting items.

We had a bad experience here with customer service. Although we like the selection of products and think it is a nice store, the rudeness of a service rep will keep us from coming back. Especially with nurseries, it is important to be helpful to customers. We got a rude response to a reasonable request, so left (never to return again) and went down the road to old stonehouse and bought there, where the provided helpful advice and service.

Many thanks to Jerry for being so nice on the phone while I asked questions about flower delivery for my grandmother while she is in the hospital. I appreciate his kindness and patience with me. I will definitely continue to use this shop for flowers.

Not impressed, they have too many issues, and the point of contact on S. Virginia Street are ‘RUDE’.
1. They did not fulfill the order that was submitted by the Landscaping Company – they can’t keep track of their inventory and accurately manage it. This resulted in last minute switching around for other trees and higher costs
2. Other trees were dead and invested with bugs …. So those also had to be switched out! Thankfully they were purchased from another place and NOT MOANA.
3. Purchased a fountain in November, Carrie who was in charge at the time indicated that they would deliver and then set up in summer. I pre-paid the set up cost. What did it amount to, coming out and plugging it in and leaving – however that was not even scheduled, they just showed up at my door with no appointment and I was not home!!
4. Back to the simply plugging it in. Wasn’t working properly, they came back again. Still not working properly, back again and with a real attitude. Spoke to Carrie, and my goodness was she NASTY! Told me it was not her responsibility anymore since she was promoted and proceed to verbally attack me.
5. How did she get that promotion with this attitude – and guess what, her promotion is to be in charge of the landscaping/trees/etc. Yup and that was all messed up too!
6. Karla who took over the position that was once held by Carrie has no clue. Ask her a question and she has no idea.
7. Finally had to get someone not associated with Moana to address the issues.
8. Fair to say, I would never, ever order or buy anything from that location. They are a confused, angry mess who can’t manage what, where, how and when anything should be done.
9. Lastly, don’t bother to try and call, they never pick up the phone!

Today I have ordered deluxe timeless tulips for my son. He received the order on time but I was little disappointed because two tulips were wilted, and the flowers with the vase delivered weren’t similar to the picture displayed on the website. You should change the display !!! Not worth the price!!

Moana has a wide selection of plants that will grow in Northern Nevada. Each employee is well versed in plant knowledge. Moana also has experts available to help! Each nursery has a marvelous layout and is quite lovely to stroll around. I love buying plants here and getting the help I need when I am failing at keeping some plants alive. Inside each store there are a variety of chic garden items as well as indoor plants and plant nutrients. Swing by and see for yourself!