- Reno
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
About the Business
What people say about “Afuera Outdoor Living”?
Customer feedback about Afuera Outdoor Living is overwhelmingly positive, with many praising the professionalism, communication, and quality of work provided by George and Jamie. Clients appreciate their responsiveness and the detailed attention they offer throughout the design and execution process. Delivery service and project timelines are often met, with customers highlighting their satisfaction with the final results. However, there is one notable negative review that expresses disappointment over poor communication and unmet expectations, which suggests that while most experiences are favorable, there may be occasional lapses in service.
What Users Like The Most
- Their care for customer satisfaction and high quality is paramount.
- Communication was always going to be an essential part of the project and they delivered.
- From the first phone call to the final product exceeded my expectations.
- The professionalism, quality of work and their care for their clients truly shows.
- George and Jamie are always available and come frequently to check on the progress.
What Users Like The Least
Customers are fully satisfied
Recommended Reviews
Working with George and Jamie at AFUERA was one of the most disappointing and stressful experiences we've had as homeowners. We hired them specifically for a creative landscape design, made it clear from the start we would not be using them for labor, and paid $3,500 for a design-only package.
From the beginning, communication was disorganized and dismissive. Jamie avoided visiting the property, and ignored many of the features we had clearly requested — including a kid’s play area, a sunken firepit, and a multisport court. After repeated delays, what we received was a basic, uninspired design lacking the creativity and attention to detail they showcase online.
Worse, George entered the picture wanting undermine our agreement (he stated that they had changed their process and now build everything they design), requested $8,500 or a retainer to build for them to be detailed in their design. His tone was consistently disrespectful and condescending — culminating in an inappropriate and aggressive phone call to my husband after I had already requested all communication go through writing. Every time George talked to us, I just felt awful. I have never felt like such an inconvenience for a business that I am paying full price for a service.
Despite paying in full, the final design did not reflect our vision, our requests, or the value we were promised. It has been such a headache and unnecessary stress for us that it was easier to just pay them even though we never received what we were hoping to receive. AFUERA made us feel like a burden instead of clients. We were treated with indifference and at times outright disrespect. We are now left emotionally drained, out $3,500, and without a usable landscape design for our new home.
Unless you're prepared to spend an outrageous amount of money or be talked down to, I strongly recommend staying far away from AFUERA. This was a nightmare from start to finish.
**Just so others are aware, this company had my honest reviews removed on YELP. I shared my real experience, and I believed people deserved to see the full picture before making decisions.**
Big thanks to my neighbor George Loera, Owner of Afuera landscape Design and Outdoor Living in Reno, for stepping in to help with a tricky water leak under our driveway. We thought we'd have to cut the concrete, but George tunneled under and replaced the drip pipe like a pro -- problem solved!
His Skills, tools and knowledge saved us big time. If you need landscaping or outdoor work done right, George is your guy!
#RenoLandscaping
#IrrigationRepair
#SupportLocal
#AfueraLandscapeDesign
#GreatNeighbors
#OutDoorLivingPros
Afuera is a first class and professional organization. Their care for customer satisfaction and high quality is paramount. Highly recommend Afuera.
- Reno
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated