Mission Restoration

Had Adam work on my house 1 year ago. Asked him to fix the leak in my roof. After the last rain storm roof was still leaking in the same spot. Spent over 3,000 dollars. So I called him up again. He refuses to call me back or schedule a time to look at his miss diagnosis. So I called a different roofing company they concluded that the work Adam did was insufficient. So the new roofing company is going to redo all the work I had mission restoration and Adam do. What a waste of time effort and money. Never use Mission restoration for anything. They rip you off then refuse to fix there mistakes. If I could give them a negative star rating I would. Hope someone rips you off like you did me !!!!!

We are so impressed with the service of Mission Restoration.Chuck Hungerford really went above and beyond for our roof,did a fantastic job as project manager. Chuck Hungerford handled all of the details with insurance in got everything covered off!!!
Chuck did all the word and excellent workmanship and attention.
Highly recommend,punctuality, quality and professionalism.
Thank you.

Our recent experience with Mission Restoration for replacing our roof in Prescott was excellent! From the initial estimate to the job scheduling and completion to working with our insurance company they made the entire process smooth and efficient. Chris was our project manager and he did a great job communicating every step in the process and Eboney was outstanding working with the insurance company. Job was done on schedule and looks great. We would definitely recommend Mission Restoration!

I had a great spirited with mission. They were patient with the mortgage company and did a perfect job on the roof. The installers were professional and cleaned up when the job was done.

2 men came to the door to tell me our 7 year old home had massive roof damage uninvited by the way and I told them we weren't interested in talking to them and they continue to tell me how bad the roof was I said we are not interested bye go away said bye again and they kept trying to talk to me said good bye don't you know what fi. Bye means said I will be complaining about company and they said their boss was in the truck would I like to tell him I said yes told him his employee don't understand the word bye and know he decided to to a tell me he is train by there manager that he was a drill Sargent and what do I care he started talking again said bye 3 more times finally they left would not trust anything they had to say a 2018 double wide had a new roof 7 ears ago singles should last 25 years if they had said here is our card and if we can helplet us know i would not be writing this review

I have TWO signs on my door that say no solicitation. This guy STILL came to my door and knocked TWICE. And then proceeds to say he's not selling anything ? This was in Chino Valley on Tuesday June 10. Your salespeople need to learn how to respect people's signs. They are up for a reason

Very pleased with the work
The crew was great and they cleaned up everything. I am so glad I decided to have Mission Roofing to the work for me. Bobby Hodge made the process so easy. He was great to work with.

Thank you Devan Harle for your hard work! Literally fixed my roof in 20 minutes! Thank you for your service and great job! Will reccomend yall to anyone!!

I was very happy with Mission restoration‘s service. They completed the Roofing in a timely manner and I was very happy with it. I would recommend Mission restoration’s as a reputable company to deal with and Ashlee is an excellent person to deal with. I’ve had no problems with her

Chris Bulecheck did a fantastic job as project manager. He handled all of the details with insurance and got everything covered! Excellent workmanship and attention to detail by the crew and clean-up was fantastic. They also completed quickly. Highly recommend!!!

Hello Max at Mission Restoration LLC
Well now you have another satisfied customer. Your crew did a great job . Start to finish all in one day and that includes cleaning up, removing nails and all debris. The roof looks so good!
Better than I thought it could look.
Quality work at a competitive rate.
Thank you,
Greg

I recommend this company because they are real professional honest if you have some projects to do in your house please call them. I'm sure there gonna be happy Thank you.

Work and quality was great, Ashley, was a great asset in getting the job done well. All involved in getting the roof done were very respectful and courteous. Very happy with the product.

Ashley showed true professionalism in her knowledge of roofing replacement. She was on top of all aspects of the work performed by her crew.

Ashley and her team did a great job helping get my roof replaced. She was always more than willing to help me with any questions or concerns I had. She helped make the process pretty smooth. I would highly recommend them! Thank you Mission Restoration.

My experience with mission restoration was excellent. Connor and Gustavo were professionals and ensured that the whole process was smooth and well made. I am very happy with the work done and will come back as a customer again, should I need to in the future!

Beautiful work communication always prompt Max Project manager was very professional and clear my roof was in scary condition after last big storm and now omg looks like a total diff house I want to also thank Matthew Hunter for contacting me n explaining the process

Jarod helped from beginning to the end and was always available if I had questions. The day of my roof replacement went very smooth and professional. I had a very good experience both with the company and Jarod who was my main contact person.

I am so pleased with my experience. David Romano was professional and knowledgeable. He was extremely persistent throughout the process and made it really hassle free for me. It was true white glove service! My insurance company did everything in their power to make this difficult, but David was there every step of the way! I would highly recommend working with Mission and David!

An epic hailstorm hit my Arizona house in August 2024. By sheer good fortune, I found Tim Hellborn at Mission Restoration. I agreed to use their company if they acted as my advocate with my insurance company and obtained a settlement. Best favor I ever did for myself. Tim took care of everything. He met with the adjustor, and I was able to decide how to allocate my settlement. Plus, Mission Restoration covered my deductible, so there was NO out of pocket cost to me. Tim was on site every day to supervise the work. Now my house looks better than it ever has! I am so happy with everything Tim and Mission Restoration did for me. You need an advocate with your insurance company. I would not hesitate to use them again. Great experience!

Highly recommend Mission Restoration to anyone who wants a new roof. They're professional, knowledgable, available, always helpful, and walked us through the entire process with our insurance. Kalon and Sam in particular were great!

They put a new roof on my house and they moved my air conditioning unit and when they did they broke the pan underneath and now I have water coming out all over my roof and they said they were going to take care of it but I haven't heard from them since.

We had heavy roof damage here in Tucson, I was on the roof when Adam spotted me and ask if he could give me an estimate. We have insurance and he handled all the work with the insurance and the roofers. The work was done in a timely manner and we are very satisfy.

Mission Restoration replaced our roof in 2023 it looks amazing. Justin was our pm and he discovered our hail damage while doing a free inspection. He helped me with the insurance company and we only paid our deductible. We had a couple things happen. We have solor tubes (2) the roofers accidentally put their leg threw one the day of install. Mission sent out Tim to take care of it, mind you We are way out of the way! Tim did an amazing job considering the new tube was bigger than the old one because our home is older & original parts are nor longer available. He had to cut our ceiling in our room to fix and he sealed it up. Looks gorgeous! Next we had a heavy monsoon July 2024 realized our other solor tube was leaking heavily in our living room even leaving ceiling
damage. Called Mission and asked for Tim as he's so skilled and they sent him out. Not only did he replace the tube (which had a crack) he did an excellent job of the ceiling repair! He always follows up and takes great care with anything he does! Thank you

Kacey and the crew showed up on time and were done by when he said they would be. They did a great job and cleaned up everything. They dealt with all insurance issue so I didn't have to. I highly recommend.

This company is great at lack of communication in every way possible. Lack of communication between departments. Lack of communication between management and their employees. This company KNEW layoffs were coming WEEKS in advance and CHOSE to keep their mouths shut and just throw it onto a number of their employees at the very last minute. A GARBAGE way of handling something that could have been EASILY avoided and handled better with something they SO OFTEN LACK . They CHOSE to make it hard to respect their decisions INSTEAD of communicating. Great people within the company worked there and still do. Hard workers that do amazing work and still do.

We suffered storm damage to our roof and working with Adam Davey, Kalon T and Mission Restoration was the very best decision we could have made. Adam handled all negotiations with our insurance company in our behalf and it was the very least stressful process we have ever imagined. Adam even came and made a temporary repair in the weeks before we could get the roof repaired to prevent any further damage. The crew came out early the day of the repair, worked all day in 109 degrees and worked until dark. One person came back the next day and finished up the final work and cleaned up any debris missed the night before. Our roof looks fantastic, our insurance has paid our claim and we are extremely happy we went with Mission Resoration for our roof replacement.

Mission was great to work with! Went to bat for me with insurance to get them to cover the roof when another company couldn’t get it done. Also went above and beyond to ensure I was satisfied with every aspect of the roof. Can’t say enough good things

Initially I had a problem with our initial project manager. He came out one time looked at the roof, filled out a contract and I didn't hear from him. Finally reached his phone and he told me he nolonger worked for the company. I was discouraged but I was then new project manager named Tim Hellborn. He apologized about my previous project manager and said he would see to it I was treated right. That was an understatement.

Tim made sure that the roofing material was delivered in a timely manner to our roof. The delivery team were great. Let us know what was going on and let us know when finished and area cleaned.

Tim followed up on everything. I called him several times with questions. He always returned my calls in a timely manner.

The installation team was on time and worked hard to complete the roof in one day. Tim again stopped by several times to inspect the work.

The job was completed and then the wait. Insurance companies take forever. I had nothing to worry about, I had Mission Restoration on my side. Claims Specialist Kalon not only contacted the insurance company but contacted me to let me know what was going on. Kalon kept me in the know and contacted me each time he had an update from the insurance company.

Very impressed with team Mission Restoration and all who were involved in my roof replacement.

Thanks Tim and Kalon. Great job.

Reid and his team did an awesome job on the install of our new roof!! The team was professional and did a thorough cleanup when finished!!!

Kevin Thomas and crew were all very professional, gave us great service, and did a super job. They also left the jobsite clean! Creighton Chun, the billing specialist, was very pleasant and helpful also and he sent us the final documents for our files.

We are sooo happy with our roof replacement. Creighton at Mission Restoration kept us in the loop during every step of the process. Even when the insurance company became difficult and did not want to cover an entire replacement, just a shingle here and there. I have never seen a company so proactive with a project like MR. They went as far as searching everywhere for the original roof shingles we had to accommodate the partial replacement, did a video to show why a partial replacement won't work and finally the insurance company approved a full replacement. The only mishap was on delivery day of the materials, who they out source to a third party, just threw things on the roof BUT MR came out that same day and stabilized the materials so we wouldn't loose any of it. Now the roof is complete, looks beautiful and I would recommend MR to anyone and everyone.

These guys did a fantastic job. Levi was excellent to work with. Always returned my calls and kept me up to date on our time schedules. Our roof was straight forward no big issues, but the home is out in the sticks; 14 miles off the main road. They arrived at 6 am and had the roof done by 10 am. Fast hard working 4 man crew and Levi supervising! Levi was very good with providing various options and gave me full bids on three different materials. We ordered a green shingle which took about three weeks to arrive, but that was to be expected, not a common color. No complaints whatsoever. Highly Recommend!

I recently (June 2024) got my entire roof replaced in Prescott AZ by Mission Restoration.
It was a large house with 3 A/C's that had to be lifted off and returned. Robert Riddle worked with my insurance company and got me everything we needed to do the job correctly. He also kept me informed during the entire process. When the work started I had a new roof and cleaned up property in 2 days.
Creighton Chun worked with us from the beginning (on the paperwork side). He made it easy and made the process go quick and painless.
I couldn't be happier with them, the roof workers, and the entire company.
I would (and have) recommend them to family and anyone with roof issues.

Pretty sure I dodged a bullet with these guys. One of their people came by my house in Tucson to do a roof inspection, then promised to follow up with the insurance company.

That was in May. The company has completely ghosted me. Multiple text messages to the original salesman who came to the house, followed by e-mails and phone calls to their office in Scottsdale.

Be aware, if they're this difficult to contact when you're a potential customer, can you imagine how bad they would be if there were an actual issue?

Just wanted to warn others...

Thanks to Mission Restoration, I have a beautiful roof! I waiting to review until it’s rained a few times and see if anything has happened. We haven’t had any issues 2 months later. Airen Randolph came to my house and helped connect to my insurance. The insurance sent out someone to look at the roof and Airen came as well to discuss what was covered. The insurance covered the roof replacement, with the exception of the deposit. ($1,000) The materials were delivered quickly. There was one issue with some of the materials and had to be reordered, but this was done quickly and I didn’t have to do a thing. The only annoying thing was the insurance sending me checks to give to Mission, and finding time in my schedule to make sure those were handed over in a timely manner. This was just part of the process (and my forgetfulness) and nothing Mission or Airen did wrong. On the day of the roof replacement the roofers got there VERY early. Once they show up, you will be awake because it’s a loud experience to remove the roof. There were some issues with the roof under the shingles and I had to pay for 9 sheets of plywood out of pocket. ($700) Airen arranged everything and got it taken care of quickly. My roof was completely replaced by sunset. They even took these beautiful photos with a drone. Once the roof was finished, there were a few more checks to be sent over and that was it! Thank you Airen and Mission for my roof!!

The work on my house has not only been a new roof, but entailed removing the previous roof structure. Thank-you, James Cox, for walking me through a difficult process, and ensuring that I now have a safe house to live in when the next 5' of snow occurs! You have been going the extra mile for me, and I appreciate it.

"Levi Carter and Creighton Chun have been most helpful in making sure my roofing project was completed in a timely manner. Their assistance and the workmanship was greatly appreciated. I would recommend both Mission and these gentlemen highly to get the job done. -Pamela Smith, Payson AZ"

Mission Restoration did a great job replacing our roof. Brandon worked very hard managing the issues that came up during the process and was very patient with me as I worked through the issues. I would highly recommend them. I want to publicly thank them for all the work specifically Brandon. THANKS

Justin Severans work in conjunction with Kalon Argustato see that my roof was replaced as painless as possible with the insuransce company i couldn't sayit any plainer it was an awesome experance.

Mission restoration did a great job with my roofing needs. They communicated with me the whole step of the way. When i was having problems with the insurance company Kalon really went to bat for me to make sure i got what i was told. Great company would highly recommend.

I am a 100% satisfied customer! Everything about my roof and gutter replacement exceeded my expectations. I felt like I
was in good hand from my first interaction with Travis who coordinated my inspection, promptly scheduled my installation to ensure a new roof was installed before winter and had a team who quickly and efficiently installed my new beautiful new roof. Kalon, was awesome at explaining the insurance process and being persistent in communicating with my insurance company for payment. I appreciated being kept in the loop every step of the way. Thanks Mission Restoration for the exceptional service throughout the entire process! I highly recommend!

Kalon Argusta was a great help navigating all the details required to get the roofs replaced on 4 of our houses. He worked hard to keep the projects moving and handled the interface with our insurance company. He was always professional, polite, well informed, and prompt.

The roof was completed on one day. Good job on clean up and all looks great. Thanks to our claims specialist Kalon. Great work!

Mission came out to my home and did a fantastic job on the roof, the planning and of course helping with insurance steps. Kalon was a great point of contact during this process.

I had the most amazing experience with this company! With Josh Bryant as my project manager and Creighton Chun as my billing representative. I literally did not stress one day. They worked with me beyond what I thought was possible. They were very professional and efficient. My roof is leak free and they made it as easy as possible. Highly recommend them for any roofing needs!

Austin from mission restoration was terrific to work with. After the initial free estimate he told me that it would be 2 weeks. True to his word it was two weeks they installed my roof in one day. Arizona summers are hot they started at 5:20 in the morning until it was finished. Austin was on site to make sure everything ran smoothly with his crew. I highly recommend mission restoration and Austin and his crew.

Chun Creighton and Josh Bryant were verry patient and helpful through the whole process. I apriciate all they did and am very happy with all that was done.

Great company. I had 3 previous roofers not show up. This was not only showed up, but got me a little more $$ from insurance Co. and completed the roof in a morning. They even replaced damaged wood under shingles and finished/painted edges and cost less. They used my fave Oakridge shingles that reflect heat and matched my other roof.

I recently worked with David Romano on a unique situation with another contractor that caused additional damage to our roof. David was truly an asset to our situation. My husband and I will never be able to thank him enough for his sound advice and his integrity. David demonstrated a high level of proficiency and knowledge in his scope of work. There is no doubt in my mind that David and the crew at Mission deliver superior quality outcomes with only the best intentions. David’s customer service should be cited as a model of excellence for the team at Mission Restoration. We highly recommend them!

The mission restoration team was great. From first introduction to finishing the job they maintained professionalism throughout. They did a great job on my roof and i would recommend them any day!

As a Realtor here in the Valley, I need a trusted inspector and fair pricing for repairs and replacement. Taylor from Mission is that person! He always answers his phone, knows the industry standards and delivers on all of his promises! I am more successful because of Taylor's support!

I HAVE ASKED THEM NOT TO CALL ME. AND THEY KEEP CALLING ME AFTER I HAVE TOLD THEM TO STOP... I WOULD NOT USE THIS PLACE TO WORK ON MY DOG HOUSE... PLEASE STOP CALLING MY PHONE... No PLEASE DON'T CALL ME OR CONTACT ME.. I DON'T EVEN LIVE IN ARIZONA.. IM OUT OF STATE. IVE NEVER DONE ANY BUSINESS WITH YOU... AND WILL NEVER STOP CALLING OR CONTACTING ME... YOU MUST NEED BUSINESS I DON'T NEED YOUR SERVICE

We are super happy with the service provided by Mission Restoration! Our roof needed to be replaced due to hail damage and their rep, Justin Beatty, helped us through the whole process. He was here for the inspection, delivery of materials and on installation day. Our insurance claim went very smoothly because of Justin’s experience, professionalism and knowledge. The large crew that came on demo/installation day were prompt, efficient and focused. They did a great job and kept everything clean and tidy, on a very windy day! All in all, it was a very pleasant experience, thanks to Mission Restoration!

Taylor James was great. He worked well with the adjuster and was relentless in getting me the best deal possible on my beautiful new roof. No one knows roofs better than he does. I will recommend him to anyone who is thinking of putting on a roof.

Taylor James at Mission Restoration absolutely crushed this job. From start to stop he was hands on and efficient. Great communication and a wonderful new roof for me!! Going through insurance was a breeze because he handled it all! Would recommend him to anyone in need of a new roof!

David Romano at Mission Restoration really cares. I've never meet anyone so determined to help us. Because of David, I will reaching out to Mission for all my home restorations. Thank you!

I just had Mission restoration, redo the underlayment of my roof, the finish product was great these guys know exactly how to to get the job done professionally with lots of attention to detail definitely a happy customer, I will continue to business with them without a doubt. Thank you Erin,Shawn, and Julian for the great communication throughout the project. These guys definitely took the time for quality over quantity, I’m beyond satisfied. Thank you so much A+ service.

Everyone at Mission Restoration was very professional and efficient. Ashley came by and did an inspection and spoke with my insurance company. Then Cam and Landon came and helped make a plan for removing the mold from my wall! Everyone was so kind and professional. They also completely cleaned up and vacuumed at the end. This was a very stress free process and I truly appreciate their quality work! I will write another review for the install team when the work is completed! I recommend Mission Restoration without any hesitation.

Mission sent us the best painter we have ever had to repair a buckled ceiling in our kitchen. Tim Derienzo and his side kick Ben were so professional. Thank you Mission Restoration.

Mission Restoration Roofing & Restoration Specialists just completed a full roof replacement on my home due to storm damage. Their Project Manager Levi Carter provided exceptional service from start to finish. Most importantly, they helped me with my insurance company claim process. They also work very well in HOA properties. Every task was performed on time. My property was cleaned after every day of work. If you are looking for a professional company that will come up with a plan to repair your roof, and communicate the process the entire time, please use Mission Restoration.

Kevin T. was our representative and was very helpful. We went with this company because of his care and concern. We highly recommend Mission Restoration and its services.

Zach and Cam Borgman have been absolutely phenomenal in the restoration of our home. Dependable, kind, trust worthy guys, who I trust in my home, even if I am not there.I absolutely recommend Mission Restoration for your home needs.

Mission Restoration contacted me to inspect my roof, after a storm. Anthony Flakes was very kind, he told me about their process and that they were going to be aware of every detail until they finished and they kept to their word. I waited almost 6 months, because they had to work with the Insurance until they reached the goal but it was worth the wait.
Thank you, Brandon Cunningham thank you for your communication, thank you for your work, your time, your professionalism and thank you to the Kisasi Swan project team for the order, the cleanliness.
Thank you guys, I highly recommend the Mission Restoration company!