MasterCraft Roofing, Inc.

I've recently hired Master Craft Roofing Company to repair my roof. The owner, Mr. Jaime, is an exceptionally nice and professional person. As soon as he got my call to come to inspect the issue, he stopped by my house and climbed into the attic to inspect the leaking issue. As he was investigating the issue, he found out that I not only had a leak issue, I also had a ventilation issue in the attic. That was why he was designing a plan to not only repair the issue but also to prevent the issue from happening again. His crew came early in the morning and worked tirelessly throughout the whole day under freezing temperature. His lead technician, Pedro, is well-beyond knowledgeable and extremely nice. Pedro and his crew opened the shingles and replaced the damaged plywood sheets and installed additional vents to tackle the leaking and the ventilation issue. One thing to stand out is that Master Craft Roofing uses good materials to replace the damaged ones. They use CDX plywood sheets and metal attic vents, and Jaime told me his materials will last many many many years, compared to the ones that the builder put it. (By the way, my roof is only 10 years old). I strongly recommend Master Craft Roofing Company to anyone who wants to have your roof repair or replace. Jaime is a nice guy to deal with.

We had some major leaking during a recent rain storm in early June of 2021. MasterCraft was subcontracted from ServiceMaster and was quick to come out on 6/6 and tarp some of our vents. Was very happy with our initial experience.
Getting them to come back out to remove the tarps and repair/replace the shingles has been an entirely different experience. Since then, I've called and left multiple messages (around 8 at last count) and have scheduled appointments on their online calendar 3 times. (got 1 call back to voicemail saying they were on vacation, for the other 2 no calls and didn't show up on the scheduled dates).
Really disappointed in the lack of follow up and I am now scrambling to find another company to come out and do the work.

Jaime and Juan were a pleasure to work with. I was very impressed with their work quality which surpassed my expectations. I would definitely work with Mastercraft again.

We have used MasterCraft Roofing several times over the last few years to solve design issue problems encountered with large skylight areas in our home. Very pleased with their timely response and prompt attention to alleviating the problems. Would highly recommend them for all roofing requirements for an experienced and professional solution.

We used MasterCraft Roofing for all of our roofing needs - tarping, inspection, repair, replacement. They are punctual, cost-friendly, and do quality work. They solve problems and are very easy to work with. I own a restoration company and Jaime and his crew are the best!

We had a complex roof issue and most of the roofers we spoke to really didn't know how to tackle it in order to mitigate the damage as well as stop the problem from continuing. We were so impressed with how meticulous Jaime and his crew were that we hired them to repair the water damaged wall as well as repaint the house after they replaced our roof. My roof looks great, but more importantly it functions better than it ever did.

I have recommended MasterCraft multiple times and continue to do so. Their attention to design, details and craftsmanship is second to none and I highly recommend them.

We had MasterCraft Roofing install our roof and a couple of skylights on April 2018. A month after they were done, we tried contacting them because we had a concern with our skylight, but we couldn't get a hold of Jamie Hernandez, the owner. We called, we texted, we emailed, and left numerous messages about our concern. There is something visually wrong with the skylight, and the company says they guarantee their work, which sounds like a lie, because today, March 2019, we finally got to talk to him and he told us that if he sends someone to take a look at our skylight and nothing is wrong with it, then he will charge us $250. That is such bad customer service that I would NEVER recommend them to my family and friends. We're very disappointed with MasterCraft Roofing.

I called Jaime for roof inspection. He is very professional & honest. Do not waste your time searching to do the job...Call Jaime!

I call Jaime and his crew at Matercraft every time I have a roofing problem. They are fast, professional, and extremely thorough. Jaime personally handles quality assurance. I highly recommend them.

I can't speak about the quality of their work, but the level of responsiveness is regrettably horrible. Multiple promises were made to come an do a job, but a bigger job got in the way which is understandable. What is hard to understand is the fact that I have been put off multiple times with renewed promises of communication or when they were going to do the job. I have literally not been called one single time as promised.

Thanks to Jaime and his great crew from MasterCraft Roofing. They just completed putting a new roof on our home and I am so excited with how beautiful it looks. They were not only very professional but paid close attention to detail and performed above our expectations.Thank you!