Mark II Lumber
- 825 E 6th Ave, Emporia, KS 66801
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered
About the Business
What people say about “Mark II Lumber”?
The overall sentiment from customer reviews is largely positive, highlighting the friendly and helpful nature of the staff at Mark II. Many customers emphasize the excellent customer service, noting that the employees go above and beyond to assist with various needs, from loading materials to providing recommendations. However, there is a significant concern regarding post-purchase support, as one customer expressed disappointment over a product issue that was not addressed satisfactorily, making communication and follow-up a critical area for improvement. While the majority of experiences are commendable, the serious complaint about lack of support after the sale impacts the overall perception.
What Users Like The Most
- They’ve matched paint for me, helped me find parts for a dryer installation, and helped me find contractors when I need a name!
- Staff was very helpful. Ended up being helped by 2 of them.
- You'll get these at Mark II. I've had nothing but good experiences here.
- I knew going in they wouldn't have everything a metro store might have but turns out they offered almost all of that and more.
- Local owners, knowledgeable staff, and quality products.
What Users Like The Least
- Mark II solution? Nothing. Won't stand behind it at all.
- They assured us the sheeting would not cause any problems, and now it is rusty.
Recommended Reviews
As a local contractor sometimes we send in others to pick up materials for us. Yesterday I had my wife go and get some things for us. She had the best experience with them loading up materials for her and going the extra mile. She was very pleased when she told me about her experience. David made a great impression on her and the way that he treated her.
Staff at Mark II is very friendly and helpful. They’ve matched paint for me, helped me find parts for a dryer installation, and helped me find contractors when I need a name!
Two years ago, I'd have given 5+ stars. Now,1-2.
They built a custom garden shed for me 2 years ago. It was done perfectly to my specifications, timely, delivered carefully, and at a good price.
Fast forward to this fall. We purchased galvanized sheeting which had a white powdery substance all over. Before taking it, we asked what was that and would it cause any problems? No!we were assured. So we paid workers to install it in a barn roof. 3 months later it is rusty. Mark II solution? Nothing. Won't stand behind it at all (plus, of course, they'd never return calls as I was promised).
We won't go back. So sad I can't support a local business anymore.
137 locals recently requested a quote
- 825 E 6th Ave, Emporia, KS 66801
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered
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