Madison True Value Hardware

Good 4.8 (12 reviews)

2557 Tongass Ave, Ketchikan, AK 99901
Commercial Roofing
Free Estimates
Warranties Offered
Hip Roof
Shed Roof

Website stores.truevalue.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At Madison True Value Hardware, located in Ketchikan, Alaska, we pride ourselves on our ability to serve both residential and commercial clients with a diverse range of services. Our expertise in roof installation, replacement, maintenance, and specialized roofing solutions like tar and gravel or tile roofing ensures that we can handle projects of any scale and complexity. We are committed to delivering durable and high-quality results that provide long-term value. Our organization and attention to detail set us apart in the industry. Whether you need roof gutter repairs or roof vent installations, our well-coordinated team is equipped to manage every aspect of your project from start to finish. We understand the unique needs of our community and are dedicated to ensuring that you have access to the materials and services necessary to complete your projects successfully.

What people say about “Madison True Value Hardware”?

Customer reviews are overwhelmingly positive, highlighting exceptional customer service and a friendly atmosphere. Many customers appreciate the helpfulness of the staff, who are willing to assist with special requests and provide useful advice. The delivery service is notably praised for accommodating remote residents, reinforcing the store's commitment to customer satisfaction. While some mention pricing as a concern, the overall sentiment remains highly favorable, with many expressing a strong intent to return for future projects.

What Users Like The Most

Amazing service. Gary in special orders went above and beyond for me and my cousin at the same time!
Always friendly helpful staff, and one time they were even going to special order something for me they didn't have.
Best customer service ever! Friendly and helpful, eager to please the customer.
They have what you need nor they can order it.
Really fantastic service. Madison's is definitely my go-to place.

What Users Like The Least

It's okay, overpriced but they have an overused excuse to justify it.
Not to the extent of the price gouging but what can you do about it.

Services: Roof Installation Roof Replacement Roof Maintenance Roof Vent Installation Roof Gutter Repair Tar and Gravel Roofing Tile Roofing

Recommended Reviews

Overall Company Rating

Excellent 4.8

Out of 12 reviews

5 stars

4 stars

3 stars

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1 stars

Your Review of Madison True Value Hardware

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Kelly Klees

Google review

Jan 15, 2025

A big thank you to the guys in the lumber warehouse! I bought a sheet of pegboard not expecting it to be so large. It didn’t fit in my car and was going to cut it at home anyway. I asked if they could cut it in half so I could fit it in my car. They did and I really appreciated it. Thanks for not being judgmental of my rookie mistake! Lesson learned and I’ll be back for more projects soon.

Ashley Straight

Google review

Jul 20, 2024

My kids and I went here yesterday. There carts are very convenient for a small store with also a compartment for your little one to sit in. I picked up a drain snake for my toilet. It was $15 it worked within 3mins, I had a kids toy stuck down in the toilet.
My kids were getting gumballs and one of them recived the “yellow one” and they let all 3 of my kids pick out a little toy. So no one felt left out, it was very sweet! For how this store would seem very unkid friendly they really know how to make it enjoyable for the kiddos. ♥️

Josh Johnson

Google review

Jan 21, 2023

Amazing service. Gary in special orders went above and beyond for me and my cousin at the same time! Love Madisons and their ability to handle our projects!

paul goble

Google review

Jun 4, 2022

Great place great people. I went there to have keys made and bought a couple other items. Fastest I ever saw Keys made.

David Dean

Google review

May 4, 2022

Staff is very helpful in finding what you need from a screw to power tools price is ok. And the variety of paints, tools and plumbing supplies electronical and many other things for the home improvement. Plenty of plywood, fiberboard, 2×4s concrete blocks and other supplies for roofing

Gabriel Falzarano (Gabe)

Google review

Apr 10, 2022

They have what you need nor they can order it. Decent variety of tools and paints and hardware. Nice and friendly staff. I believe they do deliver to homes or job sites.

Charles Fehr (Chuck)

Google review

Jan 11, 2022

Really like this place, you and your money will soon part they have everything.
And seriously the prices are not that bad.
Better have a list.

Spencer Strassburg

Google review

Jul 10, 2021

Good hardware store with a decent variety. Rule of thumb for locals is if they don't have it you're not gonna find it anywhere else in town either.

Arizona Jacobs

Google review

Mar 20, 2021

Really fantastic service. Madison's is definately my go-to place. From weird kid projects (like this wonky cat house) to picking out flooring for my residence, they've got it all. Big thanks to James in flooring. He gave great consideration to my own style and taste, offered construtive advice without pushing his own agenda, and I am very pleased with the outcome. Couldnt have done it without him.

Britt Kimmet

Google review

Feb 13, 2021

Always friendly helpful staff, and one time they were even going to special order something for me they didn't have.

TONY CURTIS

Google review

Jan 28, 2021

It's okay, overpriced but they have an overused excuse to justify it. Not to the extent of the price gouging but what can you do about it.

Roger DiPaolo

Google review

Jul 1, 2019

Best customer service ever! Friendly and helpful, eager to please the customer.

Also, they go the extra mile to serve us "Alaska bush residents" putting together orders for us to be delivered 100 miles away by float plane.

A most excellent service to Southeast Alaska!!!