- 1233 Rockland Rd, Lake Bluff, IL 60044
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Warranties Offered
About the Business
What people say about “LR Gregory & Son”?
Customer feedback is mixed regarding the services provided by L.R. Gregory and Son. While several reviews praise the company's excellent customer service and prompt response times, especially noting the professionalism and expertise of the technicians, a significant number of reviews express dissatisfaction with the company's sales tactics, claiming they are primarily focused on selling new units rather than properly servicing existing systems. The communication regarding service and pricing has also drawn criticism, indicating a need for improvement in transparency. Despite the positive experiences shared by some customers, the serious complaints about unethical practices overshadow the good feedback.
What Users Like The Most
- Steve's work was meticulous, and he provided great tips for system maintenance.
- They put a plan together for me that fit within my budget and finished the install within the time needed.
- I was pleasantly surprised with the company's after hours prompt service when our furnace tripped.
What Users Like The Least
- They are only interested in selling you a new unit.
- Spending time arguing with the credit card issuer and filing reports with the BBB/chamber of commerce is likely not what you're looking for.
- I felt there is room for improvement in communication, and overall servicing a clients home furnace.
Recommended Reviews
Horrible experience. They are only interested in selling you a new unit. Then when the air conditioning still doesn’t work, they ghost you. We ended up having to get another unit that was the correct size from a different company after they sold us the wrong unit. Terrible experience and ethically unacceptable.
Not good at maintaining your HVAC system, only interested in selling you a new unit. Bad at both furnace & ac. First gave false diagnosis of high amp draft inducer that was about to burn out on the furnace, suggested a new furnace. Draft inducer's been fine for over 5 years since. Then had then do an ac tuneup and they put a $3000 charge on the credit card saying I could get it back if I bought a new ac unit from them. Spending time arguing with the credit card issuer and filing reports with the BBB/chamber of commerce is likely not what you're looking for.
Steve from LR Gregory and Son is fantastic! He arrived on time, thoroughly assessed my HVAC system, and explained everything clearly. His expertise and attention to detail were impressive. Steve's work was meticulous, and he provided great tips for system maintenance. His friendly demeanor and excellent customer service made the experience outstanding. Highly recommend Steve and LR Gregory and Son for any HVAC needs – they've earned a loyal customer!
- 1233 Rockland Rd, Lake Bluff, IL 60044
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Warranties Offered