LR Gregory & Son

Good 3.7 (7 reviews)

1233 Rockland Rd, Lake Bluff, IL 60044
Commercial Roofing
Industrial Roofing
24/7 Emergency Repairs
Free Estimates
Warranties Offered

Website www.lrgregory.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At LR Gregory & Son, we pride ourselves on our versatility and technical expertise, serving both residential and commercial clients in Lake Bluff, Illinois, and the surrounding areas. Our comprehensive range of services includes roof replacement, roof gutter repair, wood shakes, attic insulation, and green roofing solutions. We are equipped to manage complex projects from inception to completion, ensuring that every detail is meticulously addressed. Our commitment to organization and consistency allows us to deliver durable, high-quality results that provide long-term value. We understand the importance of reliable service and work diligently to ensure that each project meets our high standards. With a well-coordinated team, we are prepared to tackle even the most challenging jobs, ensuring thorough execution and client satisfaction every step of the way.

What people say about “LR Gregory & Son”?

Customer feedback is mixed regarding the services provided by L.R. Gregory and Son. While several reviews praise the company's excellent customer service and prompt response times, especially noting the professionalism and expertise of the technicians, a significant number of reviews express dissatisfaction with the company's sales tactics, claiming they are primarily focused on selling new units rather than properly servicing existing systems. The communication regarding service and pricing has also drawn criticism, indicating a need for improvement in transparency. Despite the positive experiences shared by some customers, the serious complaints about unethical practices overshadow the good feedback.

What Users Like The Most

Steve's work was meticulous, and he provided great tips for system maintenance.
They put a plan together for me that fit within my budget and finished the install within the time needed.
I was pleasantly surprised with the company's after hours prompt service when our furnace tripped.

What Users Like The Least

They are only interested in selling you a new unit.
Spending time arguing with the credit card issuer and filing reports with the BBB/chamber of commerce is likely not what you're looking for.
I felt there is room for improvement in communication, and overall servicing a clients home furnace.

Services: Roof Replacement Roof Gutter Repair Wood shakes Attic Insulation Green Roofing Services

Recommended Reviews

Overall Company Rating

Good 3.7

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Google review

Jul 2, 2025

Horrible experience. They are only interested in selling you a new unit. Then when the air conditioning still doesn’t work, they ghost you. We ended up having to get another unit that was the correct size from a different company after they sold us the wrong unit. Terrible experience and ethically unacceptable.

E Jensen

Google review

Oct 18, 2024

Not good at maintaining your HVAC system, only interested in selling you a new unit. Bad at both furnace & ac. First gave false diagnosis of high amp draft inducer that was about to burn out on the furnace, suggested a new furnace. Draft inducer's been fine for over 5 years since. Then had then do an ac tuneup and they put a $3000 charge on the credit card saying I could get it back if I bought a new ac unit from them. Spending time arguing with the credit card issuer and filing reports with the BBB/chamber of commerce is likely not what you're looking for.

Erin Sommer

Google review

Sep 26, 2024

Steve from LR Gregory and Son is fantastic! He arrived on time, thoroughly assessed my HVAC system, and explained everything clearly. His expertise and attention to detail were impressive. Steve's work was meticulous, and he provided great tips for system maintenance. His friendly demeanor and excellent customer service made the experience outstanding. Highly recommend Steve and LR Gregory and Son for any HVAC needs – they've earned a loyal customer!

Bryon Voigt

Google review

Feb 6, 2022

I had a great experience especially with the plumber They take care of all my service work at my home

B W

Google review

Dec 4, 2019

Highly recommended. I used L.R. Gregory and Son to replace the central air unit in a remodel project, so cost was a major factor. They put a plan together for me that fit within my budget and finished the install within the time needed. In my experience, this is an honest company that cares about delivering for the customer.

M Cran

Google review

Apr 1, 2019

I was pleasantly surprised with the company's after hours prompt service when our furnace tripped. A field technician came out to diagnose and thankfully we didnt have to go elsewhere or call for second opinion. Although, I thought it was fast service and the issue was resolved promptly, I felt there is room for improvement in communication, and overall servicing a clients home furnace.

Erik Leon

Google review

Sep 14, 2018

Mr Gregory came to individually inspect my home. He offered a fair deal on pricing on a new furnace and home A/C unit. His men were quick and thorough in the installation, and answered all my questions regarding new unit operation, as well and parts and service warranties. This is a great family business to work with! --EL, Homeowner

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