Logo of Lou W Nau, Inc

Lou W Nau, Inc

  • 69 Edgington Ln, Wheeling, WV 26003
  • Commercial Roofing
  • Industrial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Financing Available
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At Lou W Nau, Inc., located in Wheeling, West Virginia, we pride ourselves on our versatility and technical expertise in a wide range of roofing services. From roof maintenance and rubber roofing to attic inspections and soffit installation, we handle both residential and commercial projects with precision and care. Our commitment to delivering durable results is evident in every aspect of our work, ensuring that each project is managed from start to finish with meticulous attention to detail. Our team is well-coordinated and organized, allowing us to tackle complex jobs efficiently. Whether it’s roof gutter repair or green roof repair, we approach each task with a focus on long-term value for our clients. Serving Wheeling and the surrounding regions, we are recognized for our reliability and consistency, making us a trusted choice for all your roofing needs.

What people say about “Lou W Nau, Inc”?

Customer feedback is mixed regarding the services offered by Lou Nau Hardware. While many users appreciate the friendly and knowledgeable staff, as well as the convenience of having a local hardware store, several reviews highlight significant issues with customer service and communication. Some customers reported negative experiences with service calls that left them dissatisfied, including accusations of overcharging and unprofessional behavior from staff. Delivery and fulfillment of requested services also appear to be inconsistent, which adds to the frustration for some customers.

What Users Like The Most

  • They had my parts ready at the counter when I arrived. They were very helpful.
  • Lou Nau has been dependable for us, most recently we had a new water heater installed the same day that they came to check out our problem.
  • I'm thankful we are to have Lou Nau Hardware! The staff is kind, helpful and know the products.
  • Great place! Knowledgeable and friendly!
  • Friendly staff that were very helpful.

What Users Like The Least

  • So disappointed... the clerk appeared to be asleep.
  • This company should close the business if they cannot fulfill a service call.
  • They still did the work without approval from me and then overcharged me.
  • They told me today that they don't make appointments because they never know what is going to be going on.
  • This place is terrible.

Recommended Reviews

Overall Company Rating
Average 3.4
Out of 12 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Linda Kropf
May 10, 2024

This is my go to for plumbing supplies in my neighborhood. However when I needed a simple fix I was asked if I was a plumber even though I knew the exact product I needed. Then when I went to counter the clerk who questioned my plumbing expertise didn't come out of office and the clerk appeared to be asleep. So disappointed

Brian Martin
Dec 28, 2023

Just made a quick stop for a plumbing problem. I called them on the phone and described my problem. They had my parts ready at the counter when I arrived. They were very helpful.

A Martin
Jul 24, 2023

0 stars. This company should close the business if they cannot fulfil a service call. Similar to the review from Whitney Lewis 7 years ago, they sent out a moron(s) who did nothing but complain, did not fix the issue and threaten to sue us for not paying them for doing absolutely nothing.

Mike Hallas
Jul 17, 2021

I love supporting local business and having a neighborhood hardware store nearby. I don’t even mind paying a little bit more for that; however, their prices almost always are double the price of the big box store, 4 inch furnace filters $40 you can get a two pack for $40 at Lowe’s electrical boxes double the price. Everything I buy here is double the price of the big box

sarah parsons
May 7, 2021

I just want to leave a review saying how thankful we are to have Lou Nau Hardware! We live in an older house, and sometimes it is hard to find replacement parts when things need fixed. Twice in the last month, Nau's has been able to not only identify and procure the parts we needed, but actually had them in stock. This makes all the difference when you are already stressed because something is broken and needs fixing. On top of that, the staff is kind, helpful and know the products they are working with, PLUS we get to support local business by shopping there. It's a win-win for us!

Nancy Winesburg
Dec 17, 2020

Very friendly staff. They do have a lot of household items and everything imaginable. Nice to know there are still places in our Ohio Valley that you don't have to go out of your way...if you ever need to have keys made, or any other fixtures you may need for the home. Keep our business in the Ohio Valley, and keep our small businesses open!

Terri Persinger
Jan 4, 2020

Great place! Knowledgeable and friendly! Get you excatly what you need without trying to sell you stuff you dont need! Just bought my house so I'm sure I'll be back several times! Thank you!

Tom Yenk
Nov 26, 2019

Small hardware store that seems to have a little bit of everything. Reminded me of the small old school hardware store in the small towns in PA. Friendly staff that were very helpful. If they dont carry it they can help find it for you.

Doug
Sep 5, 2018

Lou Nau has been dependable for us, most recently we had a new water heater installed the same day that they came to check out our problem.

C Dufort
Mar 29, 2018

Shady company! Liars! Never again! Stay away! Called them to install a garbage disposal I purchased (I already have electric under sink) and air vent for pipe under sink. Asked how much it would cost and they said they don’t know. Told them to not do anything before I approve cost. They still did the work without approval from me and then overcharged me. Jeff Nau then lied by saying I told them to keep it under $500 which is a total lie!!!! Who would give an open checkbook for $500? Overcharged!!! Dishonest company! Find another plumbing company!!!! Don’t walk, RUN the other way!!!

Billy Wright
Jan 18, 2018

Needed to fix my shower and had the part I needed and showed me how to do it. Part wasn't cheap but it was what I needed.

Erika T
Jul 29, 2015

They told me today that they don't make appointments because they never know what is going to be going on. They said they can't come to check out my ac during the afternoon because it will be too hot, but I have to work during the day. So, I tried to schedule sn appointment a few days in advance and they said they couldn't. This place is terrible.

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  • 69 Edgington Ln, Wheeling, WV 26003
  • Commercial Roofing
  • Industrial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Financing Available
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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