I have used L&F Services to perform an annual performance check-up on my HVAC since purchasing my home several years ago. I told my next-door neighbor about them, and she also started using them. Jason has always been very professional, knowledgeable and personable, and a pleasure to deal with. L&N has always responded quickly to my service calls, and their prices have always been reasonable.
A couple of months ago, lightning ran in on my house, and the HVAC system took a hit. I called L&F and they came out to check it, determining it had been struck by lightning. Jason prepared the paperwork for my insurance company to either repair it or replace it. Thankfully, they decided to replace it.
On the day the installers came out, I pulled my car out of the garage and parked it at the curb in front of my house in case I had to leave while they were working. (My HVAC unit is next to the garage, and I didn’t want to disturb the installers.)
Jason came by as the installers were finishing up. He and I spoke for a few minutes before he left. I walked through my home to find out what the status was for the installation team, and they were GONE. None of them said a word to me, they just left, leaving my back doors open. WHY???
When I moved my car around to park it in my garage, the garage door would only go up part-way. After trying everything I could think of to get the door to open, I parked it next to the house, and called a garage door repair service. Their service technician came out the next morning, walked in my garage and turned the lock handle on the door. It opened perfectly. I told him that I had a new HVAC unit installed the previous day, and that the only people at my house were the installers and myself. When I asked if the handle locking the garage door could have been bumped accidentally, he said those handles were stiff and could not be turned by an accidental bump. It cost me an $85 service fee to get the garage door handle turned.
Granted, I cannot prove in a court of law that one of the installers turned the garage door handle, but since they and myself were the only people HERE…!
A couple of weeks later, I noticed two brown spots on my living room ceiling. My brother was a home builder, so I asked him what could cause it. He told me it could be caused by a few things, including a roof leak or a leak from the HVAC system. I contacted some handymen I have hired on numerous occasions to repair things in m house. They went up in my attic and there was a wet spot where part of the duct work ended. They told me that that probably caused the spots on my ceiling. They also checked to see if there was a roof leak above that area but found no evidence of one. That trip cost me $65.
I had my carpet cleaned in May. After the installers left, there were spots that looked like mud that had been tromped in on my carpet on the bottom of work boots. HOW difficult is it to wipe your feet? My mother would have had our heads if we didn’t wipe our feet before going in someone’s home! I haven’t had my carpet recleaned, but that will be another $110.
I’ve made several calls regarding these issues, with the exception of the muddy carpet. Someone came out over a week ago regarding the spots on my ceiling. He said he didn’t see anything in the attic that would have caused it, and that Jason would have to come out. I’ve called since then and am still waiting.
I know L&N is extremely busy. Jason told me that he hasn’t been home before 8:00 in almost two weeks. However, they have $7,218 from me. I, too, need help.
Garage Door: $ 85.00
Handyman: 65.00
Carpet: 110.00
TOTAL: $260.00
Out-of-pocket expenses associated with my new HVAC installation – according to ME!