Legacy Homes Montrose
- 1145 Ivy Lee Crest, Mesquite, NV 89027
- 24/7 Emergency Repairs
- Free Estimates
- Warranties Offered
- TPO Roof
- Asphalt Shingle Roof
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About the Business
What people say about “Legacy Homes Montrose”?
Customer feedback is overwhelmingly negative, with numerous complaints about poor customer service, lack of communication, and unacceptable workmanship. Many customers report that attempts to reach the corporate office have gone unanswered for extended periods, leading to frustration and dissatisfaction. Delivery of promised services, such as timely repairs, is frequently criticized, with work orders taking months to address. The quality of the work performed is often reported as subpar, failing to meet expectations. Overall, customers express a strong sense of disappointment regarding their experiences with the company.
What customers highlight
Not mentioned in available reviews.
What customers mention as negative
- Horrible customer service corporate office will not return phone calls after one year.
- No one from corporate will call us back.
- Work orders are taking over 3 months to be addressed.
- They didn’t properly grade the yard and the construction superintendent said they will not correct this problem.
- The quality, per their warranty, should match that of the spec/model home and ours is far from.
Recommended Reviews
Horrible customer service corporate office will not return phone calls after one year 10% of what needed to be fixed has been fixed
Picture one shows the excess use of caulking to fill in a quarter inch gap on a threshold
Picture Two of some cabinets that they’ve tried four different times and couldn’t get it just showing how uneven the cut is
Picture three Putting trim over trim and not even making it look good. I asked him multiple times to fix this. They never could.
Picture four is of the medicine cabinet where they ran out of Screws that came with the medicine cabinet and just put in sheet rock screws
The guest bathroom faucet not even connected to the wall
Picture six is guest bathroom vanity
The seventh picture is just showing that they didn’t even put a shelf behind the kitchen sink. That’s just now a piece of sheet rock getting exposed to water for the rest of its life and if you can see in that picture the quarter inch chalking between the backsplash and the piece of sheet rock.
the quality between the Spec house and the house you receive is drastically different. Poor quality, poor craftsmanship, no pride.
Never once received phone calls follow ups absolutely nothing and this is our third house I’ve bought and I’ve always had follow ups, three months, six months, nine months one year, making sure everything is still acceptable not at legacy home
We have been in our home for over 4 months now. No one from corporate will call us back. Our work orders are taking over 3 months to be addressed and when someone comes, they have an attitude and don’t do a proper fix. They didn’t properly grade the yard and since we are on time constraints to get the backyard done and we have pavers put in to extend our patio the construction superintendent said they will not correct this problem on the side of the house that wasn’t touched.
BUYER BEWARE
The quality, per their warranty, should match that of the spec/model home and ours is far from. The carpet pulls up from the tile because they do not put down thresholds, the baseboards are destroyed from carpet layers, the list goes on. Their attitude is, it’s good enough when you know damn well they wouldn’t stand for this in their homes!!
They also blocked me from their Facebook too which means they have no intention on fixing anything. I guess BBB is next.
Edit: they have their employees leaving 5 star reviews. BEWARE
137 locals recently requested a quote