- 114 Upper Welden St, St Albans City, VT 05478
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Licensed & Insured
- Warranties Offered
About the Business
What people say about “Kinney Insurance Agency”?
Customer feedback for Kinney Insurance Agency is overwhelmingly positive, highlighting exceptional customer service and effective communication. Many reviews commend the promptness and thoroughness of agents, who provide detailed explanations and personalized assistance through various channels, including email and video. The agency appears to be particularly effective in meeting clients' insurance needs, often saving them money while ensuring comprehensive coverage. However, one review raised concerns about the lack of direct communication during the quoting process, suggesting some room for improvement in personal interaction.
What Users Like The Most
- They’ve made it easy and taken the guesswork out of things.
- Incredible customer service.
- Kate went above and beyond every single step of the way.
- He was prompt, informed us and explained options well.
- Travis was so helpful finding us a home insurance policy that worked well for us.
What Users Like The Least
- The agent never once called us to discuss.
- It seems very suspicious.
- They didn't want to talk to us, even though we asked to explain details.
Recommended Reviews
The agent never once called us to discuss. Instead used email to hide and misrepresent quotes and policies. Seems very suspicious. The entire process they didn't want to talk to us, even though we asked to explain details, and then I get this after showing them their auto quote is double what we pay, I didn't tell them I did their numbers and still 1/4 cheaper, instead they went with... "It looks like one of the reasons you are seeing such a “savings” is due to your State Minimum limits for bodily injury & liability. Those coverages are 4x lower than what I am quoting you and in today's times, would not offer much along the lines of protection.
Per my previous conversation when starting the quoting process, our agency and carriers strive to offer the best service & protection possible. This is not only for you but to protect others and we realize that sometimes it’s not the cheapest option.
Our carriers are requesting that we bundle at this time and if the offer I have sent with better quality coverages does not suite your budget, or needs, I am going to suggest reaching out to StateFarm for your solo policy needs.
I appreciate your understanding and kindness."
Kindness lol, it would've been kind for a phone call, adjusting rates to meet our financial expectations, heck I even got a second and third quote from Progressive and still way cheaper than y'all.
These folks are great. As a new business owner of a local moving company, I am pretty uninformed on what all I need in order to operate legally. Luckily the agents at Kinney have outfitted me with four different types of insurance so that we are compliant in all areas. They’ve made it easy and taken the guesswork out of things. 100% recommend
Incredible customer service. I emailed this agency at 9pm requesting information for a quote for car and renter’s insurance. At 5:30am, they had personally emailed me asking for further information and by 10am - they had sent me a policy as well as a personalized video explaining the policy. Travis was incredible and I will be recommending them in the future
- 114 Upper Welden St, St Albans City, VT 05478
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Licensed & Insured
- Warranties Offered