We had a very bad experience with our service at Kimbrough's RV Repair in Tuscumbia, AL. After a verbal discussion about services needed for our coach, we dropped our coach off and left a request to get estimates for four items (roof repair, four slide toppers, oil change and window seal replacement). We asked, via email, for prices prior to repairs being performed. We were initially given a price for a roof replacement that included wood. We were told they had cut the roof and found the wood to be wet (before permission for repair they had cut the roof). They called back shortly after and said the roof material had gone up so the price went up approximately $3000.00. Being the roof had been cut, we felt there was no choice but to go with the roof replacement. We were also told the slide covers could be worked into that price. We were not given a price on the oil change or window seal replacement (we provided the seal from Tiffin).
We were contacted and told the coach was complete and the price had gone up approximately $1200.00. We requested multiple times to talk with Mr. Kimbrough, but that was met with extreme difficulty. Once we finally got in touch with Mr. Kimbrough, he was not willing to discuss the topic, was very rude, and stated as far as he was concerned this call was done. We sent an additional email requesting information on the oil change and window seal but did not receive a response.
We went on the next business day (Monday) to pick up the coach. We found the front and back caps were severely scratched, scratches/gouges on the new fiberglass top, awning arms scratched, rear of motorhome scratched, and coach nasty inside from the roof work performed. We discussed this with the Kimbrough team. We were told some of the scratches could be buffed out but some would need to be painted. So we left the coach to have the damages repaired/painted. We were contacted approximately a week later and told the coach was ready for pick-up. We drove back up there (4 hours) to find most of the same scratches (they attempted to buff them out, but no paint) and were met with the same unprofessional attitude from Mr. Kimbrough. He stated he was not losing any more money on our coach. We were actually told they were done with our coach (not doing anything else), although it was scratched/damaged by their employees, and we could pay the invoiced amount or he (Mr. Kimbrough) would sit it out there and sell it. We were actually told by an employee the scratches are mostly on top and no one would see them (WOW). Finally, Mr. Kimbrough discounted the price slightly, said he was done and asked us to leave.
The coach is still scratched, air horn not working post repair, window seal not replaced and no longer in the coach where we left it, and the coach is very nasty inside from roof repair.
Although highly recommended by Tiffin, our experience was terrible. Others may have had a good experience, but we would recommend getting everything in writing beforehand and taking multiple pictures of your coach prior to leaving your coach if you chose to use this company.