- 45 Portland Rd, Kennebunk, ME 04043
- 24/7 Emergency Repairs
- Slate Roof
- Green Roof
- Flat Roof
- Gable Roof
About the Business
What people say about “Kennebunk Ace Hardware”?
Customer feedback reflects a mixed sentiment towards this hardware store. While many patrons praise the store for its wide selection of products and helpful, friendly staff, there are notable complaints about inconsistent closing times and unpleasant interactions with certain employees. Communication issues have arisen, particularly regarding inventory accuracy and operating hours, leading to frustration among some customers. Overall, the store's service quality appears to vary, which affects the overall shopping experience.
What Users Like The Most
- Everyone who works there is helpful and knows where to find whatever I’m looking for.
- The employees are super friendly and helpful.
- They have a super friendly and helpful staff.
- Staff was super nice even offered me an alternative place to shop for something they didn't carry.
- Great job!!
What Users Like The Least
- They closed at 4:50, what is that???
- I’m sorry, I lied to you, gotta make a sale somehow am I right?
- I encountered discord and certain members of staff disrespected me.
- They told me I had to be out AT 3!
- I feel like certain people/employees feel obligated to follow me around the store.
Recommended Reviews
Sign says they close at 3,on Sundays, website says they close at 3. Arrived just before 3, doors locked, someone standing there to let people out. ‘We’re closed!’ I said ‘it’s not 3’ ‘We’re CLOSED!’
A gentleman coming out said that at 10 minutes to 3 when he walked in they told him he had to be out AT 3!
I like that we have a small town hardware store and I try to use it often. As a business owner, I would never do that to a customer. It’s interactions like this that make me think about just ordering from Amazon or skipping up the road to big box. Maybe there was a really important reason that he was like that, but he definitely could have handled that better.
I live in Kennebunk. For years I would go into this Ace Hardware from time to time, and it was fine. But in the last few years , I have vowed to stop shopping on Amazon. Instead, I go to this Ace Hardware, and I’m delighted with both their wide range of products (99% of the time they have EXACTLY what I need) and their stellar customer service. Everyone who works there is helpful and knows where to find whatever I’m looking for. Once, when what I needed was something they didn’t carry, as I continued to shop after describing my project , the employee I had asked about it found me 3 times to show me something they did sell that might meet my need. I was so impressed that he was thinking creatively about how to solve my problem. I love this store. So long, Amazon!! Ace is the place.
If you’re going to Home Depot for your hardware supplies, please reconsider. This store always has what I need and the employees are super friendly and helpful.
- 45 Portland Rd, Kennebunk, ME 04043
- 24/7 Emergency Repairs
- Slate Roof
- Green Roof
- Flat Roof
- Gable Roof