J&M Roofing Services
- 2700 N Dixie Fwy, New Smyrna Beach, FL 32168
- Residential Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated
- Slate Roof
- Green Roof
About the Business
What people say about “J&M Roofing Services”?
Customer feedback regarding J&M Roofing Services is predominantly positive, highlighting their exceptional service and responsiveness. Many customers praised the company's quick communication and follow-through on repairs and installations, often mentioning the professional demeanor of the staff. However, there is a notable concern from one customer regarding poor workmanship and the company's lack of follow-through on issues after the initial work was completed. Overall, while the majority of reviews celebrate the quality of service and timely delivery, the significant complaint about customer service and communication issues suggests a need for improvement in those areas.
What Users Like The Most
- Tony was great to work with. They were very patient with us as our insurance company took forever.
- Exceptional service! I received a prompt response from Tony, explained what was going on, and he was out the next day to assess the roof.
- Just got an awesome brand new roof at a great/fair price! Mike and his crew were great.
- Tony was exceptional in every way. Professional, friendly and very helpful. He guided me through the entire process!
- Randy and the team at J&M are professional, responsive, and knowledgeable.
What Users Like The Least
- Having a real difficult time dealing with this company. Representative for the company will not call back with the solution to my roof problem.
- The workmanship was not done properly. Now I cannot get them to return a call to discuss this matter poor business.
Recommended Reviews
Tony was great to work with. They were very patient with us as our insurance company took forever. Oh and the roof looks great too! 2 days in and out.
Exceptional service! After hurricane Milton came for a visit out neighbors let us know we hand some roof damage. Since we were not there I had to rely on the internet to find a dependable roofing company who would come out for a small roof repair job. I called J & M Roofing and left a message.. I received a prompt response fromTony, explained what was going on and he was out the next day to assess the roof. He advised it was a small repair covered it so water couldn't get in and at that point I told him I wasn't in any hurry for the repairs to be done (since he had mitigated any chance of water damage inside our home) and I was sure there were other who needed to have immediate repairs done.. Tony was very good at keeping me updated and was able to make the necessary repairs for us last week and I paid him yesterday.
Communications with Tony were exceptional!
Trust: he didn't know me yet trusted that I would pay him once the repairs were completed. He did not as for a deposit or anything up front.
If I ever need future repairs or to replace my roof I would diffidently give Tony and call and so should you.
Having a real difficult time dealing with this company. Representative for the company will not call back with the solution to my roof problem. The original work done was not done correctly. The one time the rep showed up he stated that the workmanship was wrong. Just contact me. would like to pick up where I left off this company does not follow through on anything. They completed a roof under warranty and the workmanship was not done properly. Now I cannot get them to return a call to discuss this matter poor business Mike Senior should be disappointed in his crew. The 100% guarantee is false. The workmanship is wrong. Please honor your work.
137 locals recently requested a quote
- 2700 N Dixie Fwy, New Smyrna Beach, FL 32168
- Residential Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated
- Slate Roof
- Green Roof
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