- 59C North St, Hatfield, MA 01038
- Commercial Roofing
- Industrial Roofing
- Free Estimates
- Licensed & Insured
- Metal Roof
About the Business
What people say about “Insight Energy Systems - Insight Solar”?
Customer feedback on Insight Solar is overwhelmingly positive, highlighting excellent service, professionalism, and effective communication throughout the solar panel installation process. Many customers feel well-informed and appreciated the thorough explanations provided by the team. The installation was described as seamless, with high-quality workmanship and responsiveness to customer needs. However, one review raised concerns about unexpected bills from the utility company, which has led to some dissatisfaction despite the overall positive sentiment.
What Users Like The Most
- We are very thankful to Insight Solar for their professionalism, seriousness, expertise, working with the solar panels at our home.
- From start to finish, the entire team was incredibly professional, efficient, responsive and friendly.
- It's a big investment to go solar, but I couldn't have been in better hands with Insight.
- Our solar project just concluded and a job well done by Insight Solar from start to finish!
- Very happy with my system and Insight. Production has met my demand and I have not paid an electric bill in over a year.
What Users Like The Least
- I started to get bills from national grid despite my overall production exceeding my usage.
- There was a lot of back and forth between national grid and Insight.
- I was finally able to determine I was only getting a very small fraction of my excess production credited back via net metering.
Recommended Reviews
We are very thankful to Insight Solar for their professionalism, seriousness, expertise, working with the solar panels at our home in Sheffield, MA.
We are giving the company FIVE STARS and recommend then to everyone who needs to install or fix solar panels.
Thank you very much.
I had a system installed a couple years ago and the design and installation went well. Shortly after I started to get bills from national grid despite my overall production exceeding my usage. It wasn't every month, but I got bills randomly that ranged from small to several hundred dollars (in addition to the monthly payment on the loan for the system). There was a lot of back and forth between national grid and Insight and I was finally able to determine I was only getting a very small fraction of my excess production credited back via net metering and when it was applied to months I exceeded production I was only being given a few dollars credit on my entire bill for hundreds of kilowatts I had saved in my net metering bank. Essentially my excess production was worthless. Insight admitted they misrepresented the net metering to me via phone call. I later received another email from the company essentially saying tough luck, "we did what was in your best interest". Absolutely unacceptable to be handled this way. The state has since updated the net metering regulations and I now get a better rate, however for roughly 2 years I lost thousands of dollars in electricity production and this company is acting like they did me a favor. Had I installed a cheaper and smaller system from the beginning I would have qualified for a higher net metering rate from day one. I went with a bigger system in case my electric usage increased in the future I could roll over my excess production, but I certainly didn't need to do that. I would have saved money on the whole project and would have avoided the monthly bills from national grid with a smaller system. They have since stopped responding to me leaving me with few options. I don't typically review companies online but am very disappointed with the customer service/dishonesty/lack of communication about the net metering. Insight was absolutely aware of the net metering rates at the time of the install but is trying to blame state regulations and told me to take it up with my local representatives.
I shopped around a decent amount and am very happy I chose Insight. Their system design seemed a bit smarter to me than what other good installers provided while still being very competitive on price. I am a somewhat technical and picky customer and they were happy to answer all my questions and made sure to install things exactly as I requested. System has been on line for about a month and performing as promised.
- 59C North St, Hatfield, MA 01038
- Commercial Roofing
- Industrial Roofing
- Free Estimates
- Licensed & Insured
- Metal Roof