Ingram Roofing, Inc

Our search for two bathroom remodels and a new roof began in October of 2016 with a couple of unreturned phone calls from Ingram. When we finally heard back and scheduled a home visit on a Monday for the upcoming Friday, they were a no show, and I had taken a half day from work. We even called to confirm Thursday.

The following week they sent someone who proceeded to tell me that we had just contacted them during their busy season and that was the reason for almost two months of unreturned phone calls.

When we did finally meet with Jeremy, he was very kind yet still offered constant excuses for their poor communication. He insisted we won't have that experience again and gave us a direct cell phone number and told usbto begin setting up appointments at tile and vanity stores. We were provided a very very basic price quote. In addition, Jeremy showed us all the price allotments/estimates on a scrap piece of paper as if he completed our quote in his car 5 minutes prior to entering our home. As he left, he said we would get a digital copy of these prices and told us to start making appointments at various tile and vanity stores to find materials we liked within the ranges. As you can imagine, that was difficult without the allotments he promised.

We were very excited about the thought of moving forward with our bathrooms and headed to the tile shop the next day. Without the prices, we texted Jeremy a question on tile pricing and he responded. A few days later we set up a meeting to look at vanities and afterwards texted him again (after calling the office with no answer) trying to get the price list so we could assess how what we picked out fit into the budget. We have yet to be responded to and this was nearly two months ago. We still have no copy of the price allotments, no returned texts, and no returned calls from the office.

At the very least, one would hope that a company today would have a good service model, value their clients, and reach out. Not only have they not reached out, but they're blatantly and purposely ignoring. Customer service should be at the forefront of their model. Unfortunately, the way in which we've been treated forces us to believe it's on the back burner.

Hoping that if you choose this company, you are treated much better.

The workmanship of Ingram Roofing is excellent. They have very high standard. I would strongly recommend them for your roofing needs.

The workmanship of Ingram Roofing is excellent. They have very high standard. I would strongly recommend them for your roofing needs.