Hug Construction

Hug Construction was amazing to work with. My Project Manager, Robbie Bremer was professional and easy to work with even when i changed my mind about the window AFTER it was installed! Stacey and Sean did amazing work and I am VERY happy with my kitchen remodel. I would recommend Hug Construction with five stars! Thank you!

Matt Whitney was the project manager on our build. He did an outstanding job. He was responsive to our requests, prompt in his replies and kept us updated on progress. We found everyone at Hug to be helpful and professional.

HUG Construction did a wonderful job on our renovations. They were timely, respectful, and helpful. I would definitely recommend their services.

It's tough to pick a rating for Hug. On one hand, it was definitely not the experience we wanted for our remodel, but on the other, compared to what I have heard from other people with other contractor experiences, it really was better than average.

First, the good:
-They were always courteous and generally responsive to our requests and inquiries
-The project was completed nearly on time and close to the original estimate, which from what I understand of construction is a rarity
-Other than a few glaring issues, the quality really is quite good, and we are happy with the final product

So why only two stars?
-Painting quality: our single biggest issue. During the process of talking to various team members, we were told that the painting had been done by an apprentice and that they failed to have it reviewed by a more senior painter in time to do anything. The house is filled with spots where paint bled through the tape onto surfaces where it wasn't supposed to be, and while they tried to clean it up after the fact, there was ultimately no way to fix it. Beyond that, there is paint splatter everywhere, including all over our wooden fireplace mantel (they came back and cleaned it off, but in the process they also stripped all of the aged varnish that was on it), at least one window and the newly installed hardware in the bathroom. The longer we're here, the more we find issues with the paint. They did ultimately give us a small refund for the paint quality, which we appreciated, but what we wanted was a good job, not a cheap one.
-Internal communication: there were three main Hug employees that we worked with, plus the electrician who was a subcontractor. Frequently one party would tell us we could do something only for that to either not make it into the plan or for another member to tell us it would be impossible.
-Electrical plan: this could be included under communication, but I think it deserves its own bullet. At no point during the project was there any sort of review or signoff on what the electricians would do. No maps of lights or switches, no selection of fixtures, etc. The only planning we did was with a representative from the subcontractor, who walked through with us discussing what we wanted and taking minimal notes. This led to multiple rounds of revisions, including change orders for several thousand dollars. There was a stark contrast between the level of planning that went into the electrical work and the rest of the project, like cabinets and countertops.

There were other minor annoyances, like the quality of cleanup and the disregard for our property that was left in the house in areas not specifically being worked on, but none of that really compares with our dissatisfaction on the above items. We chose Hug, despite them being more expensive than competitors, because we assumed that the higher price tag would mean a clean, professional final product. Ultimately, we don't feel like that's what we got.

(Last two photos are before the remodel. The rest are of the final product)

Love the downstairs layout very much. The kitchen with a great storage/seating island and walk-in pantry is very well designed and compliments the open concepts that are so popular these days. The attention to details paid to finishes shows to be very well done. I like the upstairs bedroom layouts too. The fan lights in the bedrooms are modern and nice. All in all, this home is very well designed and well built. It’s earned my 5 star rating.

They were very easy to work with, they built my parents new home after the grey fire and everything went very smooth! Would recommend to anyone.

We have been EXTREMELY happy with HUG! We got a later start than others after the fire, but now, in talking to other neighbors, we are ahead of most of them. It's looking like our house will be finished the end of August! Nathan was wonderful in dealing with our insurance adjuster, and Robbie, our project manager, has been fantastic to work with. He keeps us updated daily, and has been so helpful in helping us make decisions on things and stay in budget, which made this rebuilding process less stressful, as we have never done this before. We are so glad we chose HUG! Thank you!

HUG built a bedroom and full-bath addition onto our house, and gave us a walk-out basement entrance.

Hire these guys, if you can get them.

One, HUG is large enough to have carpenters, plumbers, painters, roofers, flooring guys and more on the payroll, significantly decreasing the chances of encountering problems scheduling subs. We sometimes had four or more HUG crews working on any day and, to all appearances, they worked well together. Two, you will love their model. We had a webpage with our own project outlined and regularly updated. We always knew the schedule and the progress. They posted daily logs with photos of the work as it happened, including invoices, material needs, requests for homeowner input, and messages. Someone from HUG was on site working almost every single day throughout the entire project. Three, they are problem solvers. We have a 120 year old Craftsman. HUG worked with our architect’s drawings to resolve excavation challenges (the rocky South Hill…), code requirements from the City, property line issues, design-meets-slope questions, and retrofitting our plumbing, heating, and cooling systems.

Four, they are craftsmen. We can point to countless examples of their elegant work, and have all of those before-and-after photos. We regularly discovered touches or finishes that they added to the aesthetic . These guys know what they’re doing, took good care of our house, and were endlessly attentive to detail. It was an absolute pleasure to talk with any and all of them about their parts. They made suggestions we were happy with and were responsive to our questions and suggestions. They listened to our input and guided us through the process, every step of the way. We entered into this renovation with no relevant experience and some trepidation about significantly modifying our house. We picked the guys with vision, experience, and the skills to turn a conception into a house addition that looks like it’s always been there. They reroofed and painted the entire house to top it off. We think it looks fabulous.

Think about it. How many ‘contractor’ stories have you heard or repeated? How many of them feature the homeowners saying, “We enjoyed every minute of the process and are really happy with the outcomes”?

These guys are good.

We just finished a remodel of our kitchen, living room & entryway. HUG was terrific. First off: it was an all male crew and they were very comfortable to have in my home. I never felt uncomfortable with any of them. In fact, I grew to really like them all. Something I really appreciated was them saying "This is your house. We want to do this how you want it done." No arguments about my ideas or changes I wanted. Very, very appreciated. They were masters at problem solving too. We had several instances where things didn't turn out quite in-line and they solved the problems right there with a lot of ingenuity. They were amazing to work with and I think the outcome of our project speaks well of their creativeness and a job well done. We are so very glad to it done & every day just want to be home to enjoy it because it is so beautifully done. We will use HUG again in the future with out any doubts!

My experience with Hug construction has been excellent. They had great ideas and excellent communication regarding the construction of our enclosed sun porch. My project is about 95% completed. They have promptly responded to any questions and worked to resolve my concerns in a way that demonstrated dedication to my satisfaction with the work done. Work crews have been friendly, responsive and professional at all times. Project manager has been easy to access and even worked to provide me with ideas and resources related to another project I have been doing on my own.

I have worked with Hug Construction several times. As a lender, they are thorough and provide the needed items with open communication.

I attended an event at one of the homes built and designed by HUG Construction. The home is gorgeous. There are so many custom aspects of this home that were very impressive. The staff was also wonderful and gave us a tour.

I attended an event showcasing one of HUG Construction’s new builds and it was stunning! So many unique and thoughtful details added to make the home just right for their clients! Everyone was so great to meet and a lot fun! I look forward to seeing their future projects come to life!

While we didn’t end up going through with our project, we moved out of our house instead, we thought the communication and estimate process was great and felt very helpful and comfortable.

HUG Construction has a very good reputation in Spokane that is well deserved. Their work is first-rate, they communicate well with the customer and their rates are very fair. My wife and I had HUG pour a new sidewalk and driveway, and we are very happy with the results. We will recommend HUG to our friends.

They really take the time to do good work. Hug will honestly evaluate what needs to be done, provide an accurate quote and sticks by their work.

These guys did a phenomenal job finishing my basement, as well as all the other jobs I added on. Highly recommend!

Hug was professional throughout the entire process from the initial bid to completion. Excellent value and everything disclosed along the way. Remodeling a home is expensive and stressful. Hug made it less so. Strongly recommend

Hug was willing to work with me within my budget to make my project happen. Everyone I worked with from Hug was responsive and understanding to our needs. We ultimately finished the project ourselves (painting, trim, etc) to stay within our budget. But none of it could have happened without Hug doing the major build. We are totally enjoying our expanded Bedroom, kitchen, master bath and reworked stairs to the basement.

Hug construction did an extensive deck and outdoor kitchen addition, including brick planters. They were very professional and did quality work, and in the time frame stated in the bid. We are very happy with their work.

We can't thank you enough for everything you have done to help us map out the costs and considerations associated with building a new custom home. We wouldn't hesitate to contact you and work with Hug in the future.

Hug Construction was wonderful - professional, courteous, respectful, and friendly. They did an outstanding job on our bathroom and kitchen renovations. I highly recommend them.

Edit:
I was contacted by the business and they are taking care of it. So I changed my review. It is the employee doing this, not them. Unfortunate he used a work van to drive off in.

I was at Ross and some middle aged guy, blond hair, tattoos stole a huge armload of clothes and got into a Hug Construction van and drove off with a get away driver. How disgusting to have someone like him representing your business in the community. He belongs in prison.

I would strongly caution anyone considering using Hug Construction for their remodeling needs. We did not receive the level of service or craftsmanship that we feel should have come with the premium price we paid for our remodel ($250,000). Communication was a major issue in our dealings with them. After completing the remodel our complaints fell on deaf ears, as we have yet to receive any type of response. Honestly, we wouldn't want them back in our home to fix things even if they offered, but it would be nice to at least be acknowledged. It is obvious they do not care about their customers once the check clears. Anyone reading this please beware of Hug Construction. Do not make the same mistake we did!

Fantastic quality work from fantastic quality people. They have a deep base of knowledge and the skills to use it.

HUG Construction completely renovated an old deck structure on my house that was falling apart, and rebuilt as a finished and modern laundry room. The old structure was completely torn down. New concrete foundation was poured, framing was constructed, new electrical, plumbing, windows, and finishings.

The work was very good, and I am happy with the final result. The work took longer than expected, but there were some delays on ordering of materials and because of some other items that were really out of our control.

Communication with HUG and updates along the project timeline were good, and use of the HUG customer portal for payments and updates was also useful, as you can make payments and review invoices as they become available.

We used HUG to do a complete remodel on nearly every room in our house. Before even starting the project and having any guarantee of us contracting with them, HUG worked extensively with us to put the project together. Every element of our project exceeded our expectations. Doing a major remodel is a very personal project for a homeowner, it always felt like our overall happiness was a priority for HUG during the project. Titus, Josh, Stacey, Anthony, Brian, Byron, and Jay did a great job. We recommend them without hesitation.

HUG Construction tore down an existing shed patio roof and built us a beautiful new roof and new, extended concrete patio including new lighting and fan. It is a great new entertaining space. It was a great experience for us and we'd hire them in a minute again!!! The work is very high quality at a very good price!

A really solid company to consider in remodeling needs. Urgency and determination to work with you and around your needs. Recommend highly!

Adding 3 Years Later: This team is great. All around, working hard in the office and on site. I appreciate the team they have and the services they continue to provide is still amazing.

Hug hit it out of the park on our front porch addition. Their design work was excellent, and their workmanship impeccable. They were also very communicative and took our last-minute change orders in stride. We honestly could not have asked for a better experience. These guys are professionals through and through!

Hug Construction has taken great care of my sisters and I from small to larger projects. Also, Titus & Elizabeth Hug are phenomenal employers to boot! My brother, two sisters, and I have all worked for their family and businesses for over a year and the closer we get to their family, the more impressed we are with their love for people and, values-based decisions. If I were building a home, I'd save for an extra year to make sure I could have Hug Construction GC my project. And they're so fun!

I have taken photos of their work and the quality is top notch! Really enjoy seeing the projects that they do.

Hug Construction has done everything from installing windows/siding, adding on to our shop and building a brand new custom home. We have been using their services for the last 12 years and will continue to in the future.

HUG did a fantastic job on our upstairs remodeling project, which included our kitchen / dining / living / laundry rooms, entry and hallway, and master bath. Custom fireplace build, custom shower and a one-of-a-kind custom stairwell railing are just part of the project that they undertook for us. Josh and his team kept everyone on track, on time and on budget. We used HUG previously to do a complete remodel of our basement, and didn't hesitate to reach out to them again for this project. We absolutely love our "new" home and would highly recommend HUG Construction to anyone looking for remodel or custom build work!